Just ring to customers service it is 18.march 17.08pm asking for help about my delivery on the other side someone answer my phone call sound like totally drunk or unresponsible person asking me personal question about my phone and my details after I answer his question try to ask him 7 times for his name nothing completely blank me this is inappropriate action from your company which IAM not Gona tolerate I hope your management find who this person is and sorted out this situation. Absolutely disrespectful person working for your company! Regards juraj Adamec

Very happy with customer care.

My favourite store in Ireland! I go there several times a week. A nice trick is that the item you want on the website has the isle where the item is in the store you choose. Amazing!

Friendly, can do attitude. Very efficient!

Being a regular customer I know where everything I need is in the swords branch Dublin so I don’t lose time searching the place. If there is something I can’t find there is always a very helpful member of staff. So I’m in and out and back on the job in no time

The price was excellent but the instructions were non-existant. The issue that I had was with the "quick release" of the screwdriver head. It wouldn't release.

B&Q have prompted me to write this review, so let it be on their head. On the basis of many years buying online in different countries, from different suppliers using different couriers, this was easily the WORST online purchasing experience I have ever had. The product I bought got lost for weeks and was eventually delivered to the wrong address. I wasn't notified it was being delivered (I was supposed to get a text), the tracking was incorrect, and I wasn't sent any proof of delivery. I was given many incorrect delivery dates by B&Q and its courier XPO. Numerous emails and phone calls to B&Q and XPO failed to solve the problem. Eventually I wrote the order off and cancelled my online order, reordered it by Click and Collect and drove 2 hours to my local B&Q store to collect it. Two weeks later, the original order was retrieved from the wrong house by the Post Office (not XPO who had clearly lost interest in retrieving it) so now I have two identical products. I will attempt to hand one back to my local B&Q store next time I am there but I refuse to have anything to do with the courier XPO.

I ordered a bin at the start of November and I still haven't received it and its the 14th of March....even though I've emailed 2 to 3 times ...still nothing...I also had an order for taps that they said was priced wrong so the cancelled my order and refunded my money ....so not great experience with the online stuff...

Ordered a power washer on line and picked up from store the next day. Great value and great service

DIY.ie is complete garbage, they charged me 3 different 8 of each (3 different sized plastic storage boxes) items, then the next day cancelled 2 of them. They then sent me the 8 boxes of what they had but with 8 lids from bigger boxes. They then tried twice to pick-up but also brought the wrong lids again, its was impossible to explain on the phone to the B&Q rep on the phone who spoke English but really struggled to understand what was being the problem. Ultimately I ceased contact with them because I could have been in this loop for life and went to my local B&Q which were brilliant.
Forget DIY.ie they don't have a good stock management system and phoning them was way beyond a waste of time but the B&Q store is brilliant.
Had to put a random date because this went on for 3 weeks.

Always brilliant service and delivery

Online order. First, all items were left loose at my door; no box, no bag, nothing. One of the the solar yard light didn’t have the stake to put it in the ground, not did it have the battery compartment, nor battery. I contacted B&AA. A replacement light was dispatched, but the pick up of the faulty light occurred prior to delivery of the replacement. When the replace finally arrived it too was left loose at my door, and it too was missing the stake to place it into the ground. Fed up with this process I requested a refund, and they could collect the loose item from my door! I received a return notice that seemed to indicate that I would need to return the light to a store before a refund would be generated. The nearest store is over an hour away…hence the online order. If at all possible I would avoid B&Q all together , but at a minimum an online ordering!!!

Ordered two storage boxes, one was damaged. Called up helpline and they said someone would be out to collect and replace.

Never received any update after this and still left with a broken container.

Excellent advice from a staff Member who was very helpful and knew his stuff.

I ordered doors,cabinets and furniture board for delivery, recevied the two furniture boards which were a disgrace,so had to return them, then they were suppose to have delivered replacement ones which that turned into an ordeal between emailing and calling costumer service, to be told they would be delivered, waited in all day, to then receive an email that I have been given a refund, so a month later, I still have no furniture board plus I am waiting for the rest of the suff which is nearly 7 weeks, I would not recommend ordering anything for delivery

Fast, straight-forward, kept me informed of delivery, and delivered on time, when they said.

Quality products delivered on time, can't ask for more than that!

Met by Liam at the door who was arranging a display of Pressure Washers. He told us they had just been reduced, so we bought one.

I bought paint from B&Q - the Trade range and it clumped on my walls. I drove the 45 minutes back to my nearest store and spoke to 2 people about the issues I had with the paint. They said they'd get back to me but I've not heard from anyone and I'm now left with unusable paint. I'll stick to Woodies in future.