I ordered a product, paid for it, and it is still not delivered. I sent an email to the staff and it took a lot of time for response and 2-3 mails. At some point they made a reclamation for the courie... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered an annual pack (toothbrush and toothbrush heads for a whole year) at the end of October. Towards the end of November, whilst on holiday I received a notification that a parcel from Portu... Mehr ansehen
Após um pequeno problema inicial com a entrega, assim que foi detectado o serviço ao cliente entrou em contacto comigo e enviou prontamente uma nova escova com quatro cabeças. Tudo ficou resolvido n... Mehr ansehen
Unternehmen hat geantwortet
I am generally pleased with the product and the thought that it's made from recycled materials but a few issues have arisen. The first is that both my wife and I are utilizing the toothbrushes and th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Doop is the first recycled and recyclable head-removable toothbrush. Doop is not only a toothbrush. Doop is who you are. It’s a statement. It’s a bold move. Doop is for people who care about the environment and take action about it. In a world where people are shifting towards more conscious choices and reevaluating their impact, doop is the answer for oral care needs. And because sustainable can be beautiful, doop is a polished, exquisite object.
Kontaktinformationen
Av. do Forte, 3, Parque Suécia II, 2790-073, Carnaxide, Portugal
- info@dooptoothbrush.com
- dooptoothbrush.com
Das haben sich andere Leute angesehen
Antwort von doop
Olá Helena!
Obrigado pelo teu feedback, ficamos muito felizes que estejas a gostar!!
doop team
The ultimate eco-friendly-uber-fashion…
The ultimate eco-friendly-uber-fashion toothbrush. Great investment, a lifetime piece as good as the best classics you can have in your wardrobe :)
5. August 2021
Bewertung ohne vorherige Einladung
Antwort von doop
Hello Pureza,
Thank you very much for your kind words :)
Doop Team
Friendly service, amazing product
I received the toothbrush yesterday evening, after a couple of weeks since I ordered it.
I needed to talk to the company, and they were very quick to answer me and extremely kind.
Some companies need to be inspired by this way to relate to customers!
3. August 2021
Antwort von doop
Hello Giovanni!
Thank very much for your review and for your kind words! Doop is always here for you :)
doop team
Antwort von doop
Olá Inês!
Obrigado pelo teu feedback, ficamos muito felizes que estejas a gostar!!
doop team
5 Estrelas
Após um pequeno problema inicial com a entrega, assim que foi detectado o serviço ao cliente entrou em contacto comigo e enviou prontamente uma nova escova com quatro cabeças. Tudo ficou resolvido num espaço de horas!
Quanto ao produto, a escova é suave e de bastante qualidade, comparando com as restantes que já experimentei existentes no mercado.
5 Estrelas pelo produto e pelo serviço com uma resposta bastante rápida :)
30. Juli 2021
Antwort von doop
Olá Marco!
Muito obrigado pelo seu feedback! Apesar do problema inicial, não há nada que a nossa equipa não possa resolver 💪
doop team
product of future
As i brush my teeth 3 to 4 times a day, i go through a lot of toothbrushes in a year, so i was looking for more environmentally friendly options. I came across doop on IG and have to say, I am impressed by the idea as well as the simple and functional design. The soft bristles work perfect for my sensitive gums as well. This toothbrush is a product of future that You can purchase today. Just go and get it now!
30. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von doop
Hi Ieva!
Thank very much for your review and for your kind words! Doop is always here for you :)
doop team
Antwort von doop
Olá Pedro!
Muito obrigado pelo teu feedback!!
doop team
Happy with the product
Im happy with the product. Thinking of buying more for some family members.
23. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von doop
Hi!
Thank you very much for your kind words! If you need any help just let us know :)
doop team
Antwort von doop
Olá Luís!
Muito obrigado pela tua review.
doop team
Adorei o produto
Adorei o produto! Entrega super rápida!
14. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von doop
Olá Carolina!
Muito obrigado pelo teu feedback :)
doop team
After 3 weeks I got my package and it’s perfect
After 3 weeks I received my package (they are experiencing heavy delays, I thought they were scammers, but they aren’t, they are just slow 😅).
The toothbrush is splendid, it works perfectly. Customers care was also very kind.
6. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von doop
Hi Francesca!
Thank you for your message!
Has stated by email, we had some delays, but nevertheless your order should be arriving very soon!!
Delivery problem
Thanks, I received the product today.
21. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von doop
Hi Boryana,
Thank you for your feedback!
We apologize for our delivery system, it is something we are working on and we wish to improve!
Has discussed by mail, we will resend your order!!
Maybe the worst online purchasing…
Maybe the worst online purchasing experience I've ever had
2. Juni 2021
Antwort von doop
Hi Eoghan,
Thank you for your feedback.
We do have to apologize for not complying with the promised delivery times. Unfortunately, we have been experiencing some delays in our orders and we are working with our partners to solve these issues. As a small startup, we strive to have the best customer service possible. We will reach out to you offline to make sure we solve this issue.
Doop No Show
I have not recieved my order yet, and it's been almost a month!!! Then I get a message to review. Really?!?
1. Juni 2021
Antwort von doop
Hi Reghina,
Thank you for your feedback.
We do have to apologize for not complying with the promised delivery times. Unfortunately, we have been experiencing some delays in our orders and we are working with our partners to solve these issues. As a small startup, we strive to have the best customer service possible. We will reach out to you offline to make sure we solve this issue.
Order not received after 3 weeks
Order not received after 3 weeks. Sent 3 mails, and after the third one they told me they are looking into 'delivery issues'.
29. Mai 2021
Antwort von doop
Hi Laurence,
Thank you for your feedback.
We do have to apologize for not complying with the promised delivery times. Unfortunately, we have been experiencing some delays in our orders and we are working with our partners to solve these issues. As a small startup, we strive to have the best customer service possible.
Great concept
Great concept. Nice product.
I got one toothbrush and I will buy replacement heads when the time comes.
24. Mai 2021
Antwort von doop
Hi Catarina,
Thank you very much for your review!
Guilherme - doop team
I kind of love this
I kind of love this! Super easy to pop on and off, sustainable, and comfortable!
21. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von doop
Hi Andrew,
Thank you very much for your kind words!
Guilherme - doop team
Antwort von doop
Hi João,
Thank you very much for your review!
Guilherme - doop team
1ª compra
Quis experimentar o produto, impecável, quer o serviço quer o produto. Cumpre as expectativas
6. Mai 2021
Antwort von doop
Olá,
Muito obrigado pelo seu feedback :)
Guilherme - doop team
MUY buenos cepillos
MUY buenos cepillos. Su calidad es estupenda.
6. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von doop
Hola Dia,
Muchas gracias por tu feedback :)
Guilherme - doop team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.