doorstrippingservice.co.uk Bewertungen 

Like many reviews, they never showed up, no communication either. Worth knowing if you're taking all your doors off.

Did a great job with our 2 benches....good collection and drop off....would have preferred not to have paid 100% up front

I was very pleased with the results. the delivery was a bit delayed, but to be fair they do a lot a pick ups and deliveries, so it's difficult for them to give exact timings. A phone call update would have been good though. The delivery guy was very good once he arrived, helping me to get the heavy doors upstairs. Thanks

I had a positive experience

I am really pleased with the treatment that my wooden bench went under.
Dipping and drying sanding and good quality staining.
Collection and Delivery was great friendly service thank you

This is a terrible company they have ruined my unit completely, it should have been light oak and its shades of brown with no like oak to show, They broke 6 hinges which they said would be fine plus the Director who we need to speak to , to get a refund is out of the country, they are scammed and not to be trusted. How I wish I had seen these complaints before I used them. 😕 Im not sure if we will ever be refunded. We are left with a unit which is not fit for purpose

We had seven Victorian doors collected, stripped and sanded. The pick up was soon after we made the enquiry and the work was completed within 10 days including a bank holiday. The doors have been transformed, including the door with a glass panel which came back in tact. Communication with the office about the service was quick and although the collection pick up was late we were kept up to date about the drivers timing. The return of the doors was also later in the evening than expected but the driver waited for us when we had to pop out and left a note on the front door. Very happy with the work done.

Good experience from beginning to end
Sent my tallboy to be stripped it took 2weeks , really pleased with the outcome
Would use this company again :)

From 1st enquiry to return delivery correspondence was good and friendly.very reasonable prices and although we only had the dipping/stripping service our 10 doors came back within a week and hardly need any attention before we can get sanding and oiling once they have fully dried.I think this company make it clear that wood is natural and can be affected like the glue in joints by the caustic process which we expected so no quarms there.Well done and thanks for a good job.

Avoid this company. I had a door and window pane stripped. The door was very poorly sanded (there was still white paint patches throughout) which I then had to sand myself. It was also extremely damp and dirty, like it had been left outside for days and it took a long time to dry out. I was told there would be no risk to the stained glass in my window frame during the stripping process, but when it arrived the glass was gone and I was told it fell out and they couldn't get it back. There has been consistently poor/absent communication and 2 months later I am still trying to resolve my complaint.

Absolutely excellent service picked up and returned the stripped doors when they said they would. Doors returned in fantastic condition. Highly recommend.

I strongly advise against using Capital Door Stripping Cardiff. I paid to have my desk stripped, but it was returned in a very poor condition. It came back soaking wet and, once dried, was covered in acid marks that I had to sand down myself—something I shouldn’t have had to do after paying for a professional service. I also discovered multiple gauges that weren’t there beforehand, meaning I had to buy wood filler to repair the damage. Overall, there was a clear lack of care for my property, which was extremely disappointing considering the price they charge for their service.

They collected my door promising a quick turnaround. Then told me for many weeks running to stay home for delivery but the door never came. After many months they decided they had lost the door. They have refused to compensate me for the door. They have not refunded my money for stripping either. I am £145 out of pocket and now they don’t reply to emails.

They did a professional job of stripping the doors down, and turned up on time for collection and delivery. The drivers were very helpful, having to carry the doors a fairly long way. The delivery driver carried two very heavy doors upstairs and would not accept a drink for his trouble. The only minor quibble was that the sanding was less than perfect in places, which is why I gave 4 stars and not 5.

Awfull let me down the day before door pick up and iv emailed asking why and when can they come instead and no response iv been trying to contact them as to why for over a month now, awfull!!!!!

Cardiff door stripping did a great job on our doors. Andrew was great at communicating with us and very kindly re arranged delivery of our doors. The doors look so much better, fantastic job!

The doors were collected and returned, on time, as arranged. The driver was very polite and helpful on both occasions. The quality of the work was second to none. All three doors were completely free of paint and were sanded to perfection, all ready to be oiled, without the need for any further preparation. A very happy customer from the Colchester area.

I wish I had read these reviews before going with this company. It has been a terrible experience that is, unfortunately, still ongoing. I have never written a review before, let alone a negative one, but feel I have to because of how bad the experience has been.

In short: delivery delayed multiple times, refund due for overpayment and still not received after 3+ weeks, doors arrived damaged. They claim the damage to the doors is superficial despite my photos showing otherwise. Our carpenter is shocked at the state of the doors.

After raising the above issues over email, the owner of the company (whom I'd never spoken to before) called me and raised his voice at me without me saying more than hello, asking why I was "obsessed" with getting the £35 refund I'm due. I had mentioned in an email that I had found that they operate under multiple names and about the negative reviews; he kept repeating this isn't illegal, which I never claimed.

I found this company under the name Period Door Stripping, but now know they also operate under Capital Door Stripping and sometimes answer the phone as "Door Stripping Company".

In full:
- I paid via bank transfer the night before delivery on 20th August. The delivery was then postponed shortly after.
- A week later the doors were delivered but there was still a lot of paint on the doors. Our builder who received them sent the doors back and sent us photos. From the photos we saw that these were the wrong doors.
- I asked for compensation of the delivery fee as they delivered the wrong doors. I received an apology but they also said "mistakes can happen" and that they operate at such low costs they cannot offer compensation.
- There was confusion on my end thinking more doors had been collected than had been (compounded by the fact the company charged me for 6 doors before delivery, even though they only had 5).
- I apologised for the confusion caused from my end (a mistake which they repeatedly bring up in response to the other issues I'm raising) and asked to be refunded for 1 door as I had overpaid. They agreed and asked for my bank details the same day, which I gave. This was just over three weeks ago.
- I waited a week and called to enquire after the refund. I was told that the manager was on holiday and only he could issue a refund. They also told me a cash refund could be given when the doors were delivered. I requested the bank transfer. I'm still waiting.
- Arranging a delivery date was very difficult as they said they only deliver in the area once a week and the day on which they deliver kept changing (sometimes it's a weekend day).
- I was told the doors would be delivered on Sunday 14th September with a text the day before with a time slot. This didn't happen.
- I called the following day and I was told the doors would be delivered that evening and that the driver would call 1 hour before delivery. I said that being called an hour before was essential as we needed to get over to the house and we didn't want the doors to be left outside. I said if we weren't at the house (fearing the driver wouldn't call us as promised), to put the refund through the letterbox.
- We didn't receive a phone call from the driver. The doors were found outside (in a covered area) the following morning. No refund was left.
- On inspection, many of the doors are damaged. The damage looks like the result of lack of care and mishandling.
-I sent photos and the company says the damage is superficial. Our carpenter says it looks like some of the doors have been dropped and the damage is not normal "fluffiness" from the door stripping process, as the company claims.
- After sending an email setting out all of these issues, I received an inappropriate phone call from Viktor as detailed above. He began with a raised voice and talked continuously for a couple of minutes. I asked if he was finished and then said I wouldn't be spoken to in that way and ended the phone call. I reported the phone call to the company with no response.
- I was told the manager would be back from holiday yesterday and so could action the refund. I called and asked when the manager would be back. After not getting a proper response and asking several times, I was hung up on.
- I sent an email again asking for my refund and a response about the damage. The company still deny the damage and have said "your refund will be processed once the accounts department releases the funds. This may take up to 15 working days." They still haven't confirmed that the funds have been released or when they will be.
- ‎I have tried emailing and then calling for clarification about when the refund will be sent, but after saying who I was, they hung up on me.
- Now that they aren't answering the phone to me, I'm at a loss at how to get the refund I'm due (let alone a response about the damage to my doors).

I was nervous having looking at the reviews after I had sent the doors off to this company but received the doors in just over a week and I have no complaints, now they're ready to be sanded and painted just need to wait for them to dry! They did a total of 3 doors, no regrets.

Sent two doors to be stripped, was given a timescales of 1-2 weeks but it took 5 weeks. Now I have them back they are really damp, like they’ve been left outside. The wood is spongy so trying to dry them out in the hope they are ruined. Avoid this company.