Do yourself a favor and NEVER order from this scam company. The quality of their dresses is extremely cheap and the sizing is WAY off (my daughter is a very standard 4–this dress was like a 0 on the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The product arrived looking nothing like the advertised (it is really hard for me to believe that the customer pictures and reviews from their site are real) - the dress had several defects, including... Mehr ansehen
Unternehmen hat geantwortet
I’d use 0 stars. Took longer then Stated delivery. Comes from China I liked the quality, and dress. It WAS as pictured. However, item was too long I did an immediate return. Within 1 hr o... Mehr ansehen
Unternehmen hat geantwortet
The dress fit perfectly and was well made. Colour wasn’t exact but that could be due to photo lighting, it is still a lovely fabric and colour. Maybe allow a bit more time for receiving your dress t... Mehr ansehen
Unternehmen hat geantwortet
1,6
Ungenügend
58 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Do not use this company
Do not use this company! Ordered a dress "color shown" which was navy blue (still have the link I used as had shared it with my daughter) and they shipped wrong color - the color next to "color shown" option. Will not honor return nor refund. Now state the dress is not theirs?!?!?? HORRIBLE communication and I'm out $180 for an ugly color dress that I will never wear.
30. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
Nightmare To Deal With
WARNING! DO NOT BUY FROM THIS COMPANY!
Dress didn't fit. I tried emailing the company - attached pictures like they requested, and the email bounced back as non-working. Also couldn't find a phone number to call customer service... very frustrating when you're told you can get a refund if something is wrong. Now I have a $140 dress that I can't use.
Feel like I was scammed. The company hides very well behind all of their advertising.
27. April 2025
Bewertung ohne vorherige Einladung
Antwort von Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
nightmare returning
The return process is a nightmare for me. To start the return process this company listed a not working email for that I could start the return process. Then they offer to me a parcial amount refund of $45 for a dress that cost to me $146. I decline this offer because is unfair and they stop responding to me. I feel so much frustated and disappoiinment with them. I deserve a solution but U do not see
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
Dress did not fit and customer service…
Dress did not fit and customer service refused to provide the address for a return. I reported to the fraud department of my credit card company and they will be investigating the legitimacy of this company. Many reviews stating the same experience I have had with this company. Do not order from Dreamylily!
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
Do not order anything from Dreamylily! Fraudulent company!
Before I purchased the dress I read the refund policy because I knew I might send it back. I’ve been trying on several for my son’s wedding. Since the policy stated that I could return the dress by first sending an email stating the reason for the return and also attaching photos of the dress. Supposedly I would receive a mailing label and refund. There was NOTHING wrong with the dress at all. I tried it on once. Now they are telling me they will send me $25 and I should sell the dress. What? I also made sure they accepted PayPal because I won’t order anything unless I can pay that way. Dreamylily is nothing short of a scam. None of us deserves to be lied to by these people. Just the pits. I’m surprised they are still in business.
12. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
TERRIBLE return policy. Avoid
I ordered a $160 MOB dress. I did not care for the fit or the fabric and initiated a return. I followed all the return requirements - was only tried on once and had ALL the tags attached which I showed them in an email - but the return was rejected. For no reason at all. They tried offering me $20 to compensate. I rejected this offer and they kept going up by $5 increments. They ended at $45 (for an $160 item). No reputable company has this type of return situation. I informed them that I will be writing bad reviews.
5. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
Horrible fit. Can’t wear dress. Empire waist does not sit on your natural waist
I ordered an empire custom dress from Dreamylilly. I got it quickly but it was HUGE. I thought when I provided my measurements (including drop, to indicate my height), the dress would reflect them. The empire waist which should sit directly below my breast, instead sat at my natural waist. I tried twice to return the dress because it did not reflect my measurements and although the reply was very polite it was that they don’t return custom dresses. I don’t think it reflects any of my measurements. So I cannot wear the dress without major alterations so I am out $149. Not happy buyer beware!
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von Dreamylily
Dear Customer,
Thank you for taking the time to share your honest feedback. We sincerely apologize for the issues you encountered with your custom-made dress.
We have carefully noted your comments; they will serve as a key reference for an internal review of our customization process—specifically regarding how the waistline design aligns with customer height measurements. We will thoroughly re-examine the pattern-making for this style to prevent similar issues from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
I’d give it -0- stars if I could
I’d give it -0- stars if I could. I requested a return on $150 dress for my son’s wedding. Looked awful on. They offered a $35 ‘goodwill’ refund. I’m still dealing with them. UNACCEPTABLE practice
21. April 2025
Bewertung ohne vorherige Einladung
Antwort von Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
DO NOT ORDER FROM DREAMLILY!!!
I too am experiencing their shady business practices. I bought 2 dresses totaling $267, I followed their sizing guidelines yet both are too small. I followed their requirement of sending pictures of the problem to the email they provided on their website on March 30. They will not provide me a phone number to call a manager. They initially offered me a $25 partial refund and as of today, after an ongoing email debate, their offer is up to $50. Neither come close to my $267 purchase.
Please save yourself the headache ….. DO NOT ORDER FROM DREAMLILY!!!
30. März 2025
Bewertung ohne vorherige Einladung
Antwort von Dreamylily
Dear Customer,
Thank you for taking the time to share your honest feedback. We sincerely apologize for the issues you encountered with your custom-made dress.
We have carefully noted your comments; they will serve as a key reference for an internal review of our customization process—specifically regarding how the waistline design aligns with customer height measurements. We will thoroughly re-examine the pattern-making for this style to prevent similar issues from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
This company is a scam
This company is a scam. I have two dresses from them that I ordered for my wedding. One I was going to wear for the ceremony and one for the reception. They do not fit. They are standard sizes, not custom. They will not honor their own return policy. I paid $261 and they offered me $30!! First they wanted to see pictures of the dress on me and I sent them. Now they are stalling every day hoping I will go away.
They are offering a $30 credit for $261 worth of dresses that can't wear! I wouldn't even donate them because they are so disproportionate. All I want to do is return the dresses for a full refund. They have only been tried on for the photos that THEY required. The bust area is huge and appears to have cardboard inserts. I have never experienced such poor customer service. DO NOT ORDER FROM THEM.
11. April 2025
Bewertung ohne vorherige Einladung
Antwort von Dreamylily
Dear Customer,
Thank you for taking the time to share your honest feedback. We sincerely apologize for the issues you encountered with your custom-made dress.
We have carefully noted your comments; they will serve as a key reference for an internal review of our customization process—specifically regarding how the waistline design aligns with customer height measurements. We will thoroughly re-examine the pattern-making for this style to prevent similar issues from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
This company is not responsive to my concerns
This company is not responsive to my concerns. I have tried to return a dress that had a defective zipper and get a full refund. They have repeatedly asked me to keep the dress for a reduced price. I do not want to keep a defective dress. I have disputed this charge with my credit card company.
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
Bait and Switch company
This is a typical Chinese switch and bait company. Ordered two Mother of the bride dresses early January 2025, tried to cancel the order after waiting 6 weeks for its arrival, only to be told the order had already been placed and was about to ship. After waiting another 6 weeks, the two dresses finally arrived, AFTER MY OCCASION HAD ALREADY PASSED. After contacting customer service to request a refund, they waited another week to tell me I should try to "sell it at a flea market or give it away" as the return would be quite costly. They offered a $20 credit (on a $287 purchase) which I declined. I have contacted my cc company to decline the charge which they are in the process of doing. DO NOT PURCHASE FROM THIS COMPANY. THEY ARE LIKE THE OTHER THREE COMPANIES I purchased dresses from who made it virtually impossible to return even though the website had complimentary reviews and a return policy that made it sound like it would be easy. My cc company said they DO NOT LIKE IT when the customer gets the cc companies involved, as it gives them a poor rating for future credit. I hope to receive my credit, although I'm not hopefully, just wanting to make certain others are NOT TAKEN like I was in dealing with a very unreputable company.
7. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
I should have read the reviews prior to…
I should have read the reviews prior to ordering, I had the same experience as everyone else. It took a LONG time to get my dress, then it was too big. I told them I want to return, I had to send pictures of how it didn't fit me. Then they told me to have someone alter it and/or sell it at a flea market. They said they'd only give me $25 back, dress was $146, then they offered $30....still waiting to get the shipping information to send back. STAY AWAY FROM THIS COMPANY!!!!
4. März 2025
Bewertung ohne vorherige Einladung
Antwort von Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
This company is a total rip rip off!!
This company is a total rip off. First it took over a month to receive my order. I ordered 2 different dress styles, and ordered the size after taking measurements and using their size chart. They were way too big and had a horrible smell to them. I emailed them about returning and they said they don’t refund dresses in ordered in the same size (what does that even mean??). They offered me $30 WHAT? No, I want a 100% refund, as stated in their return policy. DO NOT ORDER ANYTHING FROM THIS COMPANY!!
23. März 2025
Bewertung ohne vorherige Einladung
Antwort von Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
HORRIBLE
HORRIBLE! I ordered a dress from my mother for my wedding that she found and liked. When she got it, it was way too big and she didn't like it. I looked up their return policy did what they requested they tried to get me to keep it to alter it or sell it at the flea market - they offered $25 and then $30. The dress is 165 dollars. While this is my fault as I usually do research the companies she buys from, I was busy and just ordered it and it's just a scam. There is NO other way to put it. Stay away from this website, I will be reporting it.
19. März 2025
Bewertung ohne vorherige Einladung
Antwort von Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
Terrible company
Terrible company. They say they accept returns. When I tried to return the dress. They tried to get me to keep it to alter it or take it to a flea market to sale (there words). They would only offer me a $25 refund on a $150 dress.
2. März 2025
Bewertung ohne vorherige Einladung
Antwort von Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
Company deserves a negative star review!
If I could I would give this company a minus star review. I ordered 2 dresses from them. I received them too late for the event they were intended. They were poorly made anyway so I returned them promptly at my own expense. In spite of endless emails, the company refuses to refund me. Now it appears they have ghosted me. Absolutely do not ever order anything from them! Poor quality and poor customer service!
16. September 2024
Bewertung ohne vorherige Einladung
Antwort von Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
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