I ordered a DJI Mavic 4 Pro Creative Combo online and chose to collect it from the warehouse. I received what appeared to be a fully sealed box and took it back to my office. In front of two w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Bom até dimento, fácil de fazer compra , porém poderia ser mais fácil de atender meu e-mail, fiz uma pergunta no e-mail e não me retornaram. Eu não consigo usar telefone de atendimento ao cliente porq... Mehr ansehen
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Highly recommended! I've purchased the DJI M3T in great price as a open box deal. The drone was new, never used. Full manufacturer warranty, DJI Terra 3 months license and 1 year DJI Enterprise Ca... Mehr ansehen
Unternehmen hat geantwortet
My apology for doing a review for pro direct , I got confused did not look properly. I am very pleased with my DJI OSMO 6 tripod! I received the order on Friday, everything works perfec... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 2011, Drones Direct, previously known as ProFlight-UK, is the UK's largest online retailer of drones and drone accessories. We offer the latest ranges at the greatest prices – with a guaranteed price match every time. For expert advice, just call our customer service team or visit your local showroom. Drones Direct is part of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 06/08/2021.
Vom Unternehmen geschrieben
- Plenty of choice
- Welcome to the UK's number one shop for everything drones. Discover must-have new and refurbished drones and accessories from popular flying brands, including DJI, Parrot and ProFlight. We also offer training courses to help you get the most out of your tech. Then, there's our high-quality range of electric scooters. Browse must-have designs by Segway, Xiaomi and electriQ.
- Returns policy
- Changed your mind? No problem. We'll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start from £4.95.
- Great showrooms
- Our Huddersfield showroom is currently closed. However, our shop in South Normanton, Derbyshire, is open to browse and get expert advice. Both locations have free onsite parking.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we're doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Kontaktinformationen
Vereinigte Staaten
- dronesdirect.co.uk
4,2
Gut
4052 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent experience from ordering to…
Excellent experience from ordering to next day delivery at a great price
28. November 2025
Antwort von Drones Direct
Thank you for sharing your positive experience with us! We are thrilled to hear that you had a smooth ordering process and received your delivery promptly the next day at a great price. We appreciate your feedback and hope to serve you again soon.
Best regards,
Lee
Very quick delivery
Very quick delivery, delivered next day, on a Saturday, even though I didn’t pay extra for Saturday delivery.
24. November 2025
Antwort von Drones Direct
Thank you for sharing your experience with us! We're delighted to hear that you were impressed with the quick delivery of your order, especially receiving it on a Saturday without paying extra for Saturday delivery. If you're looking for more great deals and efficient service, why not check out Appliances Direct for a wide range of appliances?
Best regards,
Lee
Great service
Great service! Fast postage with constant updates. No issues with the product. V happy
24. November 2025
Antwort von Drones Direct
Hi there,
Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with our fast postage and updates. We're delighted that you're very happy with your product.
If you're ever in need of appliances, you might want to check out Appliances Direct for a wide range of options.
Best regards,
Ivy
Never received product
19. November 2025
ordered a drone Air 3S still waiting on…
ordered a drone Air 3S still waiting on delivery that keeps getting pushed further back. not happy.
the frustrating thing is I gave them a week for this to be delivered so whats the excuse?!
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Drones Direct
Hello,
We are thrilled to hear that you have had a positive experience with us and that you are enjoying your second drone in just 4 weeks! Thank you for your loyalty and for choosing us for your drone needs.
If you ever need any more drones or other tech products, feel free to check out Appliances Direct for a wide range of options.
Happy flying!
Mark
DJI Osmo Action 3
A quick and simple process for ordering my action camera. Great comms and Delivered as specified
9. November 2025
Antwort von Drones Direct
Hello,
Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found the ordering process for your action camera quick and simple. It's fantastic to know that you were pleased with our communication and that your order was delivered as specified.
If you ever need any more tech gear, feel free to check out Laptops Direct for a wide range of electronics.
Best regards,
Lee
Be realistic with delivery times
Third order where delivery wasn’t at the time stated.
This time I paid extra for next day and it was a day late.
9. November 2025
Antwort von Drones Direct
Hi R Thomson,
Thank you for your review.
Please accept my apologies that the delivery of your order was later than expected. Understandably, this is frustrating, especially when you paid for next day delivery.
We did speak to you regarding this and refunded half of the delivery charge today.The funds will clear in your account within 3-5 working days of it being processed.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Quick delivery
I ordered the drone in the evening and it arrived the next day before midday. Very efficient
8. Oktober 2025
Antwort von Drones Direct
Dear Customer,
Thank you for sharing your positive experience with us! We are thrilled to hear that your drone arrived promptly the day after you placed your order. We take pride in our efficient delivery service and are delighted that it met your expectations.
If you are in need of any other tech products, we recommend visiting Laptops Direct for a wide range of options.
Best regards,
Lee
Very quick delivery from ordering
8. Oktober 2025
Antwort von Drones Direct
Thank you for sharing your positive feedback about the quick delivery service you experienced with us. We're thrilled to hear that your order arrived promptly. If you're in need of any other products, we recommend checking out Appliances Direct for a wide range of home appliances.
Best regards,
Lee
I was very impressed with my DJI mini 5…
I was very impressed with my DJI mini 5 pro purchase, next day delivery and it is a brilliant drone very easy to use
3. Oktober 2025
Antwort von Drones Direct
Hello,
Thank you for sharing your positive experience with us! We're thrilled to hear that you were impressed with your DJI Mini 5 Pro purchase and found it to be a brilliant and easy-to-use drone. Our team is dedicated to providing efficient next-day delivery to ensure you can enjoy your new gadget as soon as possible.
If you're looking for more top-quality tech products, we recommend visiting Laptops Direct for a wide range of options to suit your needs.
Happy flying!
Lee
Antwort von Drones Direct
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us at Drones Direct. If you're interested in exploring more tech products, we recommend visiting Laptops Direct for a wide range of laptops and gadgets.
Take care!
Mark
Excellent product and service
Excellent product and service. Quick delivery. Very satisfied with the whole transaction!
8. September 2025
Antwort von Drones Direct
Hello,
Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you are pleased with the excellent product, quick delivery, and overall service you received from Drones Direct. Your satisfaction is our top priority, and we are delighted that we could meet your expectations.
If you ever need any more tech products, we recommend visiting Laptops Direct for a wide range of options to choose from.
Best regards,
Mark
Highly recommended
Highly recommended!
I've purchased the DJI M3T in great price as a open box deal. The drone was new, never used. Full manufacturer warranty, DJI Terra 3 months license and 1 year DJI Enterprise Care Plan included.
Speedy delivery. I've purchased my item late evening and received it next morning!
Great job!
7. September 2025
Antwort von Drones Direct
Dear Customer,
Thank you for your fantastic review! We are thrilled to hear that you had a positive experience with your purchase of the DJI M3T open box deal from Drones Direct. It's great to know that the drone was in perfect condition, with all the included warranties and licenses.
We're delighted that you were impressed with our speedy delivery service, getting your item the very next morning after ordering it late evening.
If you're in need of any more tech or gadgets, we recommend checking out Laptops Direct for a wide range of products.
Thank you once again for choosing Drones Direct!
Best regards,
Lee
Very quick delivery
Very quick delivery
Great price
Great website
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Drones Direct
Thank you for the fantastic feedback! We're thrilled to hear that you had a positive experience with our quick delivery, great prices, and user-friendly website. If you're looking for more amazing deals, we recommend checking out Appliances Direct for a wide range of home appliances.
Best regards,
Lee
Great fast service
28. August 2025
Antwort von Drones Direct
Thank you for your positive feedback on our fast service! We're thrilled to hear that you had a great experience with us. If you ever need anything else, feel free to visit our other brands for a wide selection of products.
Take care!
Lee
Shockingly bad service
Avoid this business at all costs. Spent £1300 on a drone that their website said would arrive next day if I ordered before 9pm, so I ordered with nearly an hour to spare. The item wasn't even dispatched until the next day. I informed them that as the item arrived too late it was no longer required as I had to buy it from elsewhere. They clearly don't want it back as they offered me £50 to keep it. Again, I said it arrived after their stated delivery date, which was too late for me so it needed to be returned.
The above isn't really my issue, these things happen. My issue is that they are now demanding that I pay for return postage myself because of their mistake - A cost they have quoted me £40 for! So in essence they made a mistake, the item arrived too late and their view of what is acceptable is for me to pay to ship it back. I am now having to raise a dispute through PayPal. Needlessly horrific customer service. Will never use again.
EDIT following their response: They didn't tell me I had the option to reject delivery until AFTER it had been delivered. How was I supposed to know this? I'm sure if it went missing and I had rejected it they would have said it was my fault as I had the 'option' to take it in. Also the item wasn't being returned because it was unwanted. It was returned because it was not deivered (or even shipped) within the agreed timeframes. I honestly didn't expect any issues returning it given their mistake. A decent company would have just arranged for collection.
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Drones Direct
Hi Mike,
Thank you for your review.
Please accept my apologies that you have not found your returns experience favourable. This is certainly not how we want you to feel.
Please note that if you no longer required the item at the time of delivery, you had the option to refuse the order with the driver, and it would have been returned to us automatically.
As the order has been accepted, any return would now need to be arranged through our standard returns process. In line with our policy, we do not cover the shipping cost for unwanted returns, and this would need to be covered by the customer.
Rest assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Bom até dimento
Bom até dimento, fácil de fazer compra , porém poderia ser mais fácil de atender meu e-mail, fiz uma pergunta no e-mail e não me retornaram. Eu não consigo usar telefone de atendimento ao cliente porque não falo inglês e queria saber se poderia trocar pedido por outro e pagar diferença, mais mesmo assim achei muito bom. Agradeço sua atenção.
20. August 2025
Antwort von Drones Direct
Dear Customer,
Thank you for your feedback. We are delighted to hear that you found the ordering process easy and convenient. We apologize for any inconvenience you experienced with our email response time. We strive to improve our communication with customers.
If you have any further queries or if you'd like to explore exchanging your order for another item and paying the difference, please feel free to reach out to us.
In the meantime, we appreciate your understanding and support.
Best regards,
Ivy
A pin number was attached to the…
A pin number was attached to the delivery though not provided leading to failed delivery 3 days consecutively and a lot of faffing about on the phone to remedy
Thin packaging around the box was thin.
The waiting times on the phone are excessive.
14. August 2025
Antwort von Drones Direct
Hi Hugh,
Thank you for your review; we appreciate you taking the time to share your experience.
We're sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
Your comments have been passed on to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review. Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
Item was delivered at the billing address and therefore we incurred an extra £20 posting charges
Item was delivered at the billing address, instead of delivery address, therefore incurring an extra £20 for delivery with insurance for such a high value item. When attempting to check details, to ensure you had correct details, website's section of customer account was undergoing maintenance, so could not verify or talk to anyone.
8. August 2025
Antwort von Drones Direct
Hi James,
Thank you for your review.
We’re sorry your item was delivered to the wrong address and for the difficulty in reaching our customer service team. We understand how frustrating this might have been.
Feedback like this is shared with the appropriate teams to help prevent similar issues.
Kind Regards,
Dyann
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