I cannot recommend DTW Tools & Machinery highly enough. After a small mix-up with my order, the customer service team (Chris) was incredibly friendly, helpful and efficient resolving the matter entire... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... Mehr ansehen
Unternehmen hat geantwortet
Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well in... Mehr ansehen
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Would like to thank DTW for outstanding customer service 🌟 Purchased a brushcutter 20th Aug 2025 As we have only 2days ago opened the package. We discovered a missing part. We contacted DTW and t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Vereinigtes Königreich
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,6
Hervorragend
558 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Prompt service
8. Jänner 2025
Antwort von DTW Tools & Machinery Ltd
Hi Sian,
Thank for your reviewing us. We're happy for your five stars to us. Thank you.
Kind regards,
Christopher
Price was good in comparison to others
Price was good in comparison to others. Arrived quickly. Machine has been great new gadget for the garden.
8. Jänner 2025
Antwort von DTW Tools & Machinery Ltd
Good Afternoon Mrs Shahban.
Really glad to hear that you found our prices competitive. Great that the shipping was speedy and hassle free.
Wonderful to know that the machine is of great help to you.
Best wishes
Dom.
Antwort von DTW Tools & Machinery Ltd
Good Afternoon Sandor.
Thank you for your kind review. I am delighted to hear that you found our service really effective.
Thank you for your custom.
Best wishes
Dominic.
Quick and easy
8. Jänner 2025
Antwort von DTW Tools & Machinery Ltd
Dear Andrew.
Thank you for you review. I am glad to hear you found ordering with us was convenient and easy.
Best wishes
Dominic.
Antwort von DTW Tools & Machinery Ltd
Good Afternoon Stephen. Thank you for your kind review. I'm very pleased to hear that you found the delivery straight-forward and hassle free. Thank you.
Best wishes Dom.
good all round experiance very happy with price
very happy with price . speedy ,well packaged delivery . very happy to use again
13. Jänner 2025
Antwort von DTW Tools & Machinery Ltd
Dear Mr Good.
Thank you for your kind review. Pleased to hear you found our pricing competitive. That your order arrived on time and most of all that you would use us again.
Many best wishes
Dominic.
My order took far too long arriving and…
My order took far too long arriving and disappointing as meant to be a xmas present
9. Jänner 2025
Antwort von DTW Tools & Machinery Ltd
Hello Mrs Bailey,
Thank you firstly for taking the time to provide feedback on your order, although I am sorry to hear that your order hadn't arrived in time for Christmas.
Unfortunately during a very business Christmas period for ourselves and our couriers, a very small number of orders placed within a week before Christmas experienced some delays. These delays (although rare) were mainly with our couriers which were beyond our control. As the order was placed on 18th December on a 3-4 working day service it sadly didn't leave any room for these delays, however please trust that we do share your frustration and disappointment with the service provided, and outside of the main 1-2 week Christmas period, this isn't something which happens often at all.
If you feel there is still anything we can do to make this right for you, or if there may be anything else we can do to help you, please do not hesitate to contact us on sales@dtwtools.co.uk, or 01257 422 200.
Thank you for your understanding and we sincerely hope to serve you better in the future.
Kind Regards,
Dan.
First class supplier to deal with and…
First class supplier to deal with and excellent Customer service. I bought a wood chipper to export to North Cyprus. Specially thanks to Sales Executive Dominic Stone for his help and superior service
22. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von DTW Tools & Machinery Ltd
Hi AK,
Thank you so much for taking the time to leave us a lovely review. We are delighted to hear you were happy with the service that Dominic gave you. We will let him know of your praises.
Kind regards,
Christopher
A great supplier to deal with and…
A great supplier to deal with and exceptional customer service and great products that you can get. Thoroughly recommend them to anyone
8. Jänner 2025
Antwort von DTW Tools & Machinery Ltd
Hi Andy,
Thank you very much for reviewing us. We are happy to hear you were happy with our customer service and products. We look forward to serving you again in the near future.
Kind regards,
Christopher
All good thanks
7. Jänner 2025
Antwort von DTW Tools & Machinery Ltd
Hi Mr Smith,
Thank you very much for making a review. We are very happy to hear you were happy with everything.
Kind regards,
Christopher
Stihl hedge trimmer
A Stihl hedge trimmer. Excellent price, free delivery, arrived within three days of order, perfect condition. Highly recommended
17. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von DTW Tools & Machinery Ltd
Hi Tevy,
Thank you very much for taking the time to make a review.
We are very happy to hear you had a positive experience with us.
We look forward to serving you again in the future.
Kind regards,
Christopher
Antwort von DTW Tools & Machinery Ltd
Hi Customer,
Thank you very much for taking the time to make a review.
We are very happy to hear you were happy with everything.
We look forward to serving you again in the future.
Kind regards,
Christopher
Mower guarantee registration issue
I had a minor issue with trying to register an Ego Plus Zero turn mower purchased through DTW tools.
Initially I was unable to contact Ego direct so I was in regular contact with Sophis at DTW tools. Sophie was quick to respond, effective and engaged.
The problem finally got resolved with Ego but it was comforting to have the excellent customer service of the retailer.
13. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von DTW Tools & Machinery Ltd
Hi Jeremy,
Thank you very much for your great review. We are delighted to hear you were very happy with Sophie's customer service. I am sure she will be happy to hear about your praises. I will let her know.
Kind regards,
Christopher
Easy to order online and arrived quickly
4. Dezember 2024
Antwort von DTW Tools & Machinery Ltd
Hi Sheila,
Thank you very much for taking the time to give us a review. We are happy to hear you were satisfied with everything. We will be very happy to serve you again in the future.
Kind regards,
Christopher
Very prompt delivery competitive price.
18. Dezember 2024
Antwort von DTW Tools & Machinery Ltd
Hi Richard,
Thank you very much for taking your time to make a review. We noticed you seemed pretty happy with everything but you gave us a 4 star review. We are just wondering if there's anything further we could have done to earn a 5-star review. If there's anything you'd like to discuss about where we might have fallen short, please let us know on 01257 422200 or email us at sales@dtwtools.co.uk
I couldn't recommend this company more
I couldn't recommend this company more. The courier lost my order (which you think would be hard as it was a lawn mower!) and DTW were responsive and couldn't be more helpful. Very impressed with their customer service.
3. Dezember 2024
Antwort von DTW Tools & Machinery Ltd
Good morning Elizabeth,
Thank you very much for your very kind review. We are very happy to hear you were happy with our customer service. We always try to do our very best. We hope you enjoy your product!
Kind regards,
Christopher
I called the DTW they had what I wanted in stock and it arrived two days later.
I called the D
23. Dezember 2024
Antwort von DTW Tools & Machinery Ltd
Hello,
Thank you for your kind review. I am glad we had what you wanted and it arrived on time. We hope to deal with you again in the future.
Kind Regards
Sophie
Antwort von DTW Tools & Machinery Ltd
Hello John,
Thank you for your kind review. I am glad the product you ordered did the job and was what you required. We hope to deal with you again in the future.
Kind Regards
Sophie
Fast delivery great communications top…
Fast delivery great communications top notch
16. Dezember 2024
Antwort von DTW Tools & Machinery Ltd
Thank you for your kind feedback Calvin. Your time and custom are very much appreciated.
Best wishes Dominic.
Great efficient service at a very…
Great efficient service at a very competitive price.
20. Dezember 2024
Antwort von DTW Tools & Machinery Ltd
Hello Neville,
Thank you very much for your kind review and feedback regarding our service/prices. We really appreciate it.
Kind Regards,
Dan.
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