DTW Tools & Machinery Ltd Bewertungen 558

TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I cannot recommend DTW Tools & Machinery highly enough. After a small mix-up with my order, the customer service team (Chris) was incredibly friendly, helpful and efficient resolving the matter entire... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well in... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Would like to thank DTW for outstanding customer service 🌟 Purchased a brushcutter 20th Aug 2025 As we have only 2days ago opened the package. We discovered a missing part. We contacted DTW and t... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails


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4,6

Hervorragend

TrustScore 4.5 von 5

558 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 81 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Prompt service

8. Jänner 2025
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Hi Sian,

Thank for your reviewing us. We're happy for your five stars to us. Thank you.

Kind regards,
Christopher

Bewertet mit 5 von 5 Sternen

Price was good in comparison to others

Price was good in comparison to others. Arrived quickly. Machine has been great new gadget for the garden.

8. Jänner 2025
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Good Afternoon Mrs Shahban.

Really glad to hear that you found our prices competitive. Great that the shipping was speedy and hassle free.

Wonderful to know that the machine is of great help to you.

Best wishes
Dom.

Bewertet mit 5 von 5 Sternen

Very good service

Very good service

15. Jänner 2025
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Good Afternoon Sandor.

Thank you for your kind review. I am delighted to hear that you found our service really effective.

Thank you for your custom.

Best wishes
Dominic.

Bewertet mit 4 von 5 Sternen

Quick and easy

8. Jänner 2025
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Dear Andrew.
Thank you for you review. I am glad to hear you found ordering with us was convenient and easy.
Best wishes
Dominic.

Bewertet mit 5 von 5 Sternen

Quick postagequick postage

Quick postage

14. Jänner 2025
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Good Afternoon Stephen. Thank you for your kind review. I'm very pleased to hear that you found the delivery straight-forward and hassle free. Thank you.
Best wishes Dom.

Bewertet mit 5 von 5 Sternen

good all round experiance very happy with price

very happy with price . speedy ,well packaged delivery . very happy to use again

13. Jänner 2025
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Dear Mr Good.
Thank you for your kind review. Pleased to hear you found our pricing competitive. That your order arrived on time and most of all that you would use us again.
Many best wishes
Dominic.

Bewertet mit 3 von 5 Sternen

My order took far too long arriving and…

My order took far too long arriving and disappointing as meant to be a xmas present

9. Jänner 2025
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Hello Mrs Bailey,

Thank you firstly for taking the time to provide feedback on your order, although I am sorry to hear that your order hadn't arrived in time for Christmas.

Unfortunately during a very business Christmas period for ourselves and our couriers, a very small number of orders placed within a week before Christmas experienced some delays. These delays (although rare) were mainly with our couriers which were beyond our control. As the order was placed on 18th December on a 3-4 working day service it sadly didn't leave any room for these delays, however please trust that we do share your frustration and disappointment with the service provided, and outside of the main 1-2 week Christmas period, this isn't something which happens often at all.

If you feel there is still anything we can do to make this right for you, or if there may be anything else we can do to help you, please do not hesitate to contact us on sales@dtwtools.co.uk, or 01257 422 200.

Thank you for your understanding and we sincerely hope to serve you better in the future.


Kind Regards,
Dan.

Bewertet mit 5 von 5 Sternen

First class supplier to deal with and…

First class supplier to deal with and excellent Customer service. I bought a wood chipper to export to North Cyprus. Specially thanks to Sales Executive Dominic Stone for his help and superior service

22. Jänner 2025
Bewertung ohne vorherige Einladung
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Hi AK,

Thank you so much for taking the time to leave us a lovely review. We are delighted to hear you were happy with the service that Dominic gave you. We will let him know of your praises.

Kind regards,
Christopher

Bewertet mit 5 von 5 Sternen

A great supplier to deal with and…

A great supplier to deal with and exceptional customer service and great products that you can get. Thoroughly recommend them to anyone

8. Jänner 2025
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Hi Andy,

Thank you very much for reviewing us. We are happy to hear you were happy with our customer service and products. We look forward to serving you again in the near future.

Kind regards,
Christopher

Bewertet mit 5 von 5 Sternen

All good thanks

7. Jänner 2025
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Hi Mr Smith,

Thank you very much for making a review. We are very happy to hear you were happy with everything.

Kind regards,
Christopher

Bewertet mit 5 von 5 Sternen

Stihl hedge trimmer

A Stihl hedge trimmer. Excellent price, free delivery, arrived within three days of order, perfect condition. Highly recommended

17. Jänner 2025
Bewertung ohne vorherige Einladung
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Hi Tevy,

Thank you very much for taking the time to make a review.
We are very happy to hear you had a positive experience with us.

We look forward to serving you again in the future.

Kind regards,
Christopher

Bewertet mit 5 von 5 Sternen

Fast and efficient service

Fast and efficient service, fantastic product.

3. Jänner 2025
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Hi Customer,

Thank you very much for taking the time to make a review.
We are very happy to hear you were happy with everything.

We look forward to serving you again in the future.

Kind regards,
Christopher

Bewertet mit 5 von 5 Sternen

Mower guarantee registration issue

I had a minor issue with trying to register an Ego Plus Zero turn mower purchased through DTW tools.
Initially I was unable to contact Ego direct so I was in regular contact with Sophis at DTW tools. Sophie was quick to respond, effective and engaged.
The problem finally got resolved with Ego but it was comforting to have the excellent customer service of the retailer.

13. Jänner 2025
Bewertung ohne vorherige Einladung
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Hi Jeremy,

Thank you very much for your great review. We are delighted to hear you were very happy with Sophie's customer service. I am sure she will be happy to hear about your praises. I will let her know.

Kind regards,
Christopher

Bewertet mit 5 von 5 Sternen
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Hi Sheila,

Thank you very much for taking the time to give us a review. We are happy to hear you were satisfied with everything. We will be very happy to serve you again in the future.

Kind regards,
Christopher

Bewertet mit 4 von 5 Sternen
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Hi Richard,

Thank you very much for taking your time to make a review. We noticed you seemed pretty happy with everything but you gave us a 4 star review. We are just wondering if there's anything further we could have done to earn a 5-star review. If there's anything you'd like to discuss about where we might have fallen short, please let us know on 01257 422200 or email us at sales@dtwtools.co.uk

Bewertet mit 5 von 5 Sternen

I couldn't recommend this company more

I couldn't recommend this company more. The courier lost my order (which you think would be hard as it was a lawn mower!) and DTW were responsive and couldn't be more helpful. Very impressed with their customer service.

3. Dezember 2024
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Good morning Elizabeth,

Thank you very much for your very kind review. We are very happy to hear you were happy with our customer service. We always try to do our very best. We hope you enjoy your product!

Kind regards,
Christopher

Bewertet mit 5 von 5 Sternen

Did the job

Just what I needed

23. Dezember 2024
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Hello John,

Thank you for your kind review. I am glad the product you ordered did the job and was what you required. We hope to deal with you again in the future.

Kind Regards
Sophie

Bewertet mit 5 von 5 Sternen

Great efficient service at a very…

Great efficient service at a very competitive price.

20. Dezember 2024
DTW Tools & Machinery Ltd-Logo

Antwort von DTW Tools & Machinery Ltd

Hello Neville,

Thank you very much for your kind review and feedback regarding our service/prices. We really appreciate it.


Kind Regards,
Dan.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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