I cannot recommend DTW Tools & Machinery highly enough. After a small mix-up with my order, the customer service team (Chris) was incredibly friendly, helpful and efficient resolving the matter entire... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... Mehr ansehen
Unternehmen hat geantwortet
Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well in... Mehr ansehen
Unternehmen hat geantwortet
Would like to thank DTW for outstanding customer service 🌟 Purchased a brushcutter 20th Aug 2025 As we have only 2days ago opened the package. We discovered a missing part. We contacted DTW and t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Vereinigtes Königreich
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,6
Hervorragend
558 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von DTW Tools & Machinery Ltd
Hi David,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Wonderful
Ordering from the website is easy , collection is easy , staff are really helpful and always professional. When you go to the store / warehouse to collect it is always clean and tidy . This all makes for a very good shopping experience.
17. März 2026
Antwort von DTW Tools & Machinery Ltd
Hello David,
Thank you very much for the kind review here. I'm very pleased to hear you were happy with the service provided and the feedback regarding our shop and staff means a lot to us. We really appreciate it.
We hope to serve you again soon!
Kind Regards,
Dan.
Antwort von DTW Tools & Machinery Ltd
Hello Stephen,
Thank you very much for the kind review. We really appreciate the feedback.
We hope to see you again soon.
Kind Regards,
Dan.
All good thanks.
27. Februar 2026
Antwort von DTW Tools & Machinery Ltd
Hi Clive,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Antwort von DTW Tools & Machinery Ltd
Hi Bob,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Antwort von DTW Tools & Machinery Ltd
Hi Stephen,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Antwort von DTW Tools & Machinery Ltd
Hi Jonathan,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Easy to order using the…
Easy to order using the website,received emails from dtw regarding my order being received and when dispatched and it duly arrived a couple of days later.The price was competitive also.
3. März 2026
Antwort von DTW Tools & Machinery Ltd
Hi Jeremy,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Great price and delivered as specified
9. März 2026
Antwort von DTW Tools & Machinery Ltd
Hello,
Thank you very much for the kind review. We're pleased to hear you were happy with the price and service provided.
We look forward to serving you again in the future.
Kind Regards,
Dan
Fantasic compay
Fantasic compay, needed some Stihl oil and parts and they were brilliant. All sorted and arrived next day. Highly Recommended!
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von DTW Tools & Machinery Ltd
Hello Oliver,
Thank you very much for the kind review. We're pleased to hear you were happy with the service provided and we appreciate the recommendation!
Looking forward to serving you again in the future.
Kind Regards,
Dan
Antwort von DTW Tools & Machinery Ltd
Hello Frank,
Thank you very much for the kind review. We're pleased to hear you were happy with the service and we look forward to serving you again in the future.
Kind Regards,
Dan
Quick delivery
Quick delivery, good product.Cut through bricks like a hot knife through butter.Thanks.
9. März 2026
Antwort von DTW Tools & Machinery Ltd
Hello,
Thank you very much for the kind review. We're pleased to hear you were happy with the quality of the product and the service provided.
We look forward to serving you again in the future.
Kind Regards,
Dan.
Easy site to navigate
Easy site to navigate - the mower arrived promptly. Would definitely use again.
2. März 2026
Antwort von DTW Tools & Machinery Ltd
Hi Ann,
Thank you very much for the kind review. We're pleased to hear you were happy with the service provided and we appreciate the feedback on our website too!
Looking forward to serving you again in the future.
Kind Regards,
Dan.
Brilliant brand new product packaged…
Brilliant brand new product packaged well and very fast delivery service.
5. März 2026
Antwort von DTW Tools & Machinery Ltd
Hi Darryl,
Thank you very much for the kind review. We're pleased to hear you were happy with the service provided and we look forward to serving you again in the future.
Kind Regards,
Dan.
Excellent service excellent value
26. August 2025
Antwort von DTW Tools & Machinery Ltd
Hi Susa,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Amazing service and updates .
Amazing service and updates .
Ordered STIHL motormix on Wednesday afternoon and arrived 10.20 the following day on a standard delivery 🚚.
Price of the STIHL motormix was also very competitive.
10/10 fully recommend and will be using again.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von DTW Tools & Machinery Ltd
Hi Alexander,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Antwort von DTW Tools & Machinery Ltd
Hi Kamiar,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
Best price I could find for Stihl item…
Best price I could find for Stihl item I ordered. Delivery was really fast. Kept abreast of delivery timing at all points.
9. Februar 2026
Antwort von DTW Tools & Machinery Ltd
Hi,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
Antwort von DTW Tools & Machinery Ltd
Hello John,
Thank you for taking the time to leave us a review, however I am sorry that your experience wasn't a great one.
I would really appreciate the opportunity to look into this one further for you, so if you could, please give us a call on 01257 422 200 or email website@dtwtools.co.uk and we'll ensure this is escalated for you.
Kind Regards,
Dan.
Antwort von DTW Tools & Machinery Ltd
Hi Customer,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.