dualbandchinstrap Bewertungen 309

TrustScore 3.5 von 5

3,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I ordered a dual band chin strap to help with sleep apnea. First it took weeks to arrive. I have had OSA for several years and used several types of CPAP masks so I'm very familiar with head gear whi... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Used it for 10 nights so far and only one night with more than 5 events (12 events when I tried wearing it on top of my CPAP mask). More comfortable than the other masks but it does get a little warm... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Product is excellent and works! Great customer service as they always follow thru. Robin was great in keeping us informed about the status of our order.

Bewertet mit 5 von 5 Sternen

I’ve used this chin strap nightly for a week, averaging 7–8 hours per night, and it’s a clear improvement over standard designs. The dual-band system pulls upward instead of backward, which keep... Mehr ansehen

3,5

Akzeptabel

TrustScore 3.5 von 5

309 Bewertungen

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Hat 45 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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Bewertet mit 3 von 5 Sternen

I couldn't wear it

I couldn't wear it. It was too confining and reduced my ability to sleep. I do like the idea, maybe if the cap was more of a breathable mesh material.

1. August 2025
dualbandchinstrap-Logo

Antwort von dualbandchinstrap

Thank you for sharing your feedback with us — we truly appreciate you giving the Dual Band Chin Strap a try. We understand that comfort is essential, especially when it comes to sleep.

If you found your Dual Band Plus too confining, you might prefer our Dual Band Premium or Dual Band Air Deluxe versions. Both are made from a net mesh breathable material that allows air to circulate, keeping you cooler and more comfortable throughout the night.

Dual Band Premium: Net mesh design with excellent airflow while maintaining a secure fit.

Dual Band Air Deluxe: Same breathable net mesh as the Premium, plus ear holes for extra ventilation and comfort — especially popular with customers who have sensitive skin.

If you’d like, we can help you exchange your current chin strap for one of these models so you can experience the improved comfort firsthand.

Kind regards,
Robin

Bewertet mit 1 von 5 Sternen

Lousy customer service

Lousy customer service. Reached out three times for refund under their strict guidelines but never heard a word back from them. I'd avoid this company.

31. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von dualbandchinstrap

I’m truly sorry for the inconvenience and frustration you’ve experienced. We’ve reviewed your case and can confirm that your refund has now been processed. You should see the amount reflected in your account within 3–5 business days, depending on your bank or payment provider.

We sincerely apologize for the delay in responding to your messages. This is not the level of service we strive to provide, and we’ll be reviewing our processes to ensure communication is faster and clearer in the future.

Thank you for bringing this to our attention, and we appreciate your patience.

Kind regards,
Robin

Bewertet mit 5 von 5 Sternen

Yes you can get a small fitting if you ask :)

I have always waited for a product to arrive before writing a review, but not this time! Fantastic customer service from Abby! I mentioned that I was worried the medium size not fitting my small head so asked if there was a way I could pad under the straps to make it fit? The response?"We can make a small one for you". But thats not all. She also gave helpful advice when I mentioned I get sore ears with pillow pressure, and when the delivery fee was more than quoted, which she warned may be a possibility, did not invoice me for the balance. And It is on its way within 3 days of my order. I already heard so many great things about knightsbridge
from trusted sources that I feel pretty confident this product will help.

10. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

The chin strap itself is comfortable. The sizing for me was wrong. Even though my chinstrap was suppose to be a large, it actually needed to be a medium. Now I sleep great and the no more dry mouth!

The chin strap itself is comfortable, ut it has problems. It goes way too far down the back of your head. This interferes with my face mask, causing air leaks. It falls too far over your forehead, and when you tighten the straps, it pulls over your eyes, causing discomfort. People say it is hot, but I've never had that problem. Customer service is excellent, but the mask needs re-engineering. The cost is very high IMO.

4. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von dualbandchinstrap

Thank you for your feedback — we truly appreciate you taking the time to share your experience.

The issues you're describing, such as the strap interfering with your mask, falling too far over the forehead, or pulling near the eyes, are typically related to sizing. It sounds like you may have a size that’s a bit too large for your head shape.

We’d be more than happy to send you a smaller size at no cost to you to help improve the fit and overall comfort. Please reach out to our customer service team at support@dualbandchinstrap.com with your order information or preferred shipping address, and we’ll get that out to you right away.

Thanks again for your support and kind words about our customer service — we’re here to make sure you get the best results possible.

Bewertet mit 5 von 5 Sternen

Quality Chinstrap

Using the chin strap has greatly improved my sleep quality. The materials are soft and gentle and are not something I would find bothersome during rest. It holds my chin up properly and does it's job effectively to not allow myself to mouth breathe.

16. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Useful headgear

I bought 2 types of headgear. I needed to return 1 of them because it did not fit my head. With help from the support I was able to return the 1 I did not need.

The one I kept works well for me and has been consistent. A bit tight around the forehead region, but I have to special order hats due to my large head, so I think most people would find them even more comfortable.

30. April 2025
Bewertung ohne vorherige Einladung
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Antwort von dualbandchinstrap

Hi Dylan,
I am so sorry to hear that you didnt got a reply from our support team, maybe your email got lost between the cracks, please send us a new email to edwin@dualbandchinstrap.com and we will process your refund for the chin strap that didnt fit your needs.

Kind regards,
Edwin

Bewertet mit 5 von 5 Sternen

Dual Band Air Deluxe Customer Service Review

When my husband and I received our products (Dual Band Air Deluxe), the fit was too loose for both of us. I contacted customer service regarding an exchange and in less than 24 hours, an invoice for replacement chinstraps was in the works. Edwin was super quick to respond as well as resolving the issue with the products being too loose. This company knows how to treat their customers and truly strives for greatness. Thank you for being such an amazing company with your policies and support!

5. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

This device is a game changer for me

This device is a game changer for me. I struggled with mask fit and nightly events in double digits.

Watched the Lanky Lefty video on the Knightsbridge and realized I was having jaw dropping symptoms.

Now my events are always less than 3.0 and several 0.7 -0.2 numbers in my first week of use.
This was a total game changer for me.

2. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Idea is good; headpiece design is flawed

Designed to work to prevent jaw fatigue, and in that, it does work. However, the head piece itself needs to be redesigned, or more options provided on sizing. The one measurement they use to determine the size to order assumes everything else on your head is proportional to that measurement. It ain't so with most people--maybe a few, but I suspect not many. Also, pricing is very high if they anticipate a replacement schedule of every month or two. At least, it was too much for my budget.

25. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

The chin strap works but is very hot..

The chin strap works but is very hot... cannot be used in the summer. And it tends to slip by morning. Sizing is crucial; get one too small and you are fracked.

24. November 2024
Bewertung ohne vorherige Einladung
dualbandchinstrap-Logo

Antwort von dualbandchinstrap

We appreciate your feedback on the Dual Band Chin Strap. We're glad to hear it's effective for you, but we understand your concerns about overheating and slippage. We offer free size exchanges to address the sizing issue and ensure you find the perfect fit. Please get in touch with our customer service team, and we'll happily assist you in finding the right size for optimal comfort.

Bewertet mit 5 von 5 Sternen

Tried multiple chin straps

Tried multiple chin straps, made custom changes trying to improve the effect. Then I watched a video of a British doctor who described the Knightsbridge and I paid for one out of my own money as insurance wouldn’t cover it. Best investment. Now my sleep apnea machine and nose pillow finally gives me a good nights sleep. ❤️

24. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Medium?

This is my 4th order, maybe. This cap is huge. it goes over the sides of my face, covers my brows, and still fits more of a balloon head than mine. Mine is an average size head, and the fit on this is something I've going to have to take a needle and thread to fix. It affects the way my apparatus fits my nose, as well.

8. April 2025
Bewertung ohne vorherige Einladung
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Antwort von dualbandchinstrap

Hello Sue,
Thank you for your review. Please email us at support@dualbandchinstrap.com, and we will send you a replacement at no charge.

Bewertet mit 3 von 5 Sternen

I purchased the DUAL BAND Premium and…

I purchased the DUAL BAND Premium and it does deliver on what it says. My jaw no longer hurts in the morning like with my previous chin strap and it actually stays on. However, my ears are NOT a fan of this model. I wish I had paid the extra to purchase the DUAL BAND Air Deluxe.

20. März 2025
Bewertung ohne vorherige Einladung
dualbandchinstrap-Logo

Antwort von dualbandchinstrap

Hi Kristina,

Thank you for your feedback. Can you send us an email to support@dualbandchinstrap.com and we would be more than happy to ship you an Air Deluxe model.

Kind regards,
Edwin

Bewertet mit 5 von 5 Sternen

If doesn’t fit and I requested a refund…

I got a kind offer to make a custom-fit chinstrap but instead asked for a return and refund which was promptly given. You can tell the materials are quality, I am just using a different kind of mask.

28. März 2025
dualbandchinstrap-Logo

Antwort von dualbandchinstrap

Hi Ana,
We apologize for the delay in our response. We have replied to your email and provided instructions for the return process.

Bewertet mit 5 von 5 Sternen

Great customer service

Great customer service! The only chin support that works for me. 👍🏼

28. März 2025
dualbandchinstrap-Logo

Antwort von dualbandchinstrap

Hi Malcolm,
We're thrilled to hear it! We appreciate your feedback.

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