Waste of time. Impossible to return!!! 10 days I try to get return address and they keep sending me emails and convince me to not return, while dress is too long for me and not fit!!!! Their... Mehr ansehen
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Das sagen Bewerter
Ordering from Canada was incredibly easy! My dress was custom-made and fits exactly as requested. The craftsmanship, fabric, and color are all outstanding. On top of that, shipping was impressively fa... Mehr ansehen
Unternehmen hat geantwortet
Fantastic dress for a garden wedding the weight and fall of the fabric was wonderful and had a great flow - even on a larger sized bride like myself. From my sisters ordering experience I got it cu... Mehr ansehen
Unternehmen hat geantwortet
I have been contacting Duntery every week since the 3rd Feb to request a refund, without any response. I am now out of pocket as my bridesmaid needed to find a dress using another site. I apprecia... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über duntery.uk
Vom Unternehmen geschrieben
Duntery uk is an online retailer based on our own design team and exclusive factory. We mainly sell bridesmaid dresses & wedding gowns. Our design and production team for introducing new trendy patterns every season.
On each product page, we feature customizable sizing options. We also offer unlimited customization. All you have to do is provide us with your bust, waist, and hip measurements so that we can tailor it to your specifications.
Supported shipping countries: United Kingdom, United States, Mexico, Canada, Australia, New Zealand, France, Spain, Italy, Germany, Poland, Netherlands, Belgium, Greece, Sweden, Portugal, Austria, Denmark, Finland, Norway, Ireland, Iceland, Switzerland.
Expedited Delivery Service Partner: TNT, DHL, FedEx, UPS, USPS.
Delivery Time: Package delivered in 3-7 business days after shipped out if expedited shipping services are applied.
On each product page, we feature customizable sizing options. We also offer unlimited customization. All you have to do is provide us with your bust, waist, and hip measurements so that we can tailor it to your specifications.
Supported shipping countries: United Kingdom, United States, Mexico, Canada, Australia, New Zealand, France, Spain, Italy, Germany, Poland, Netherlands, Belgium, Greece, Sweden, Portugal, Austria, Denmark, Finland, Norway, Ireland, Iceland, Switzerland.
Expedited Delivery Service Partner: TNT, DHL, FedEx, UPS, USPS.
Delivery Time: Package delivered in 3-7 business days after shipped out if expedited shipping services are applied.
Kontaktinformationen
Room E3, 5th Floor, Lianshi Building 1001 Pinglong Road, Gusu District, Suzhou City, Jiangsu Province, China (Not return address), 215000, Suzhou, China
- +86-0512-89579986
- service@duntery.uk
- duntery.uk
3,3
Akzeptabel
384 Bewertungen
Hat 88 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great quick service even with custom…
Great quick service even with custom sizes. Dresses are amazing and my girls looked incredible in them as flower girls at the wedding.
17. April 2025
Bewertung ohne vorherige Einladung
Bellissimo!
Bellissimo! Ho acquistato il vestito insieme alle altre testimoni, su misura, ed è perfetto! Ottima cucitura e tessuto come da campione che avevamo precedentemente ordinato! Consigliato!
24. April 2025
Bewertung ohne vorherige Einladung
Vestiti da damigelle fantastici
Vestiti da damigelle fantastici, bello il tessuto e spedizione più veloce del previsto
16. April 2025
Bewertung ohne vorherige Einladung
Not a good experience at all!
Not a good experience at all!
Dresses took weeks to arrive and the dresses that eventually arrived were in very poor condition one of which was ripped. The colour was very off too! White dresses had a blue tinge.
Customer service was fine but slow. I of course got reminded of all the fine print (yes I hold my hands up I should’ve read it) and kept being encouraged to try and resell the dresses instead of return. There’s no way I could sell them, and to be honest I wouldn’t want to dump them on anyone else! Finally got the return details only to find out I will be losing nearly half of the order’s amount due to various policies. I also mentioned I wanted details of how to leave a website review and have been completely ignored!
Will NOT be ordering from here ever again and will encourage anyone else to do the same!
27. April 2025
Bewertung ohne vorherige Einladung
Antwort von duntery.uk
I'm very sorry to bring you a bad shopping experience.
First of all, we make dresses according to orders, and each one is handmade. We checked your order. The production time of this style is 7-10 working days. You chose standard shipping, and the shipping time is 7-10 working days.
Secondly, regarding the colour issue, white needs to be bleached, and there may be a little bit of color.
Then, if you want to return it, we can refund you according to the policy.
Finally, we noticed that the return address has been provided to you. We will contact you immediately after receiving the return to refund you. If you have any questions, please contact our after-sales customer service. Thank you for your understanding.
Beware of custom made, standard made ok
Unfortunately the custom made dresses are not made well. I ordered 5 dresses. 3 were custom made and needed altering due to the too wide shoulders and too small busts. It looks like they just took a larger size and tried to modify it to fit the measurements I gave, instead of truly custom making it. (They also do not allow for ease in the pattern as they were too small in the waist and bust- a true seamstress knows to allow a 1-2 inch ease).
The standard made dresses look fine but need to be hemmed quite a bit (which is why I ordered custom sized). I had to have the custom made dresses altered and then the bridesmaids had to wear an undershirt. I think you will be ok as long as you don't order custom dresses. It will be cheaper to hem the dress than pay for alterations from a custom made dress.
Side note: they offered me compensation to take down my negative review. This might be why they have some "glowing" reviews.
My advice would be to go with a standard made, not custom made dress and allow plenty of time for alterations if needed.
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von duntery.uk
Hello.
We haven't communicated yet. Based on your name, we only found one order and only one dress. You said many dresses are not suitable, do you have any measurement photos to prove it? Please contact us firstly. We will assist you.
Thank you for your patience.
Bridesmaid dress in dusky blue
The dress arrived within the promised timeframe. It was exactly as depicted in the picture. The color was perfect and matched the website's description. When I tried it on, it was a little snug but fit well. I used the sizing chart on the website, which helped tremendously.
5. April 2025
Bewertung ohne vorherige Einladung
L’esperienza è fantastica, ottimale, da rifare ancora!
L’esperienza è fantastica; seconda volta che compro su questo sito, seconda volta che i capi e i prodotti mi arrivano entro una decina di giorni neanche e la qualità è davvero superba! Continuerò a comprare su questo sito perché veramente è ottimo; oltretutto, non è per niente male avere un 5€ di sconto per recensione
Davvero grazie di cuore, bellissima scoperta!
15. April 2025
Bewertung ohne vorherige Einladung
Il vestito é stato perfetto
Il vestito é stato perfetto, meraviglioso. Una sartoria mi avrebbe chiesto il doppio
3. April 2025
Bewertung ohne vorherige Einladung
Pessima esperienza, sconsigliato
Vestito ordinato un mese fa e mai arrivato. Inoltre è impossibile tracciarlo e il servizio clienti è inesistente
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von duntery.uk
Ciao,
Abbiamo risposto a ciascuna delle tue e-mail e messaggi.
Abbiamo spedito l'ordine che hai effettuato il 18 marzo una settimana dopo. Non per un mese, grazie.
Il pacco è stato inviato con il numero di tracking:
Tracking number
9C8896I666571
（Fornitore logistico YDH！！）
Tracciamento: https://www.17track.net/en
Per favore aspetti qualche giorno.Ci sono rischi nel trasporto logistico e ritardi occasionali possono verificarsi durante il trasporto a causa di tempo, vacanze, scioperi e altri fattori.
Grazie per la comprensione.
Duntery é una garanzia!!!!
Ho comprato per la terza volta su duntery! É una garanzia, i vestiti hanno un prezzo onesto e la qualità é veramente alta. Ringrazio la gentile signora Iris dell’assistenza clienti per la sua disponibilità e cordialità. I vestiti con il migliore rapporto qualità prezzo in circolazione!!
29. März 2025
Bewertung ohne vorherige Einladung
Ottima qualità
Ottimo sito.. prodotti di qualità. Ho ordinato un abito su misura per la comunione di mia figlia, arrivato in circa 20 giorni il vestito è bellissimo e perfetto. Ordinerò sicuramente di nuovo da loro
11. März 2025
Bewertung ohne vorherige Einladung
Consigliato!
Ho acquistato più volte abiti su misura su questo sito e ogni volta sono rimasta soddisfatta! La qualità del tessuto è eccellente, le cuciture sono ben rifinite e la vestibilità è perfetta. I colori rispecchiano fedelmente quelli mostrati nelle immagini. La spedizione ha rispettato i tempi indicati, arrivando in 20 giorni esatti. Rapporto qualità-prezzo eccellente, motivo per cui continuerò sicuramente a fare acquisti qui.
26. Juli 2024
Bewertung ohne vorherige Einladung
Pessima esperienza non ci ordinerò mai più
Pessima esperienza non ci ordinerò mai più.
Ho ordinato un vestito che è arrivato con delle cuciture fatte male e un po’ sfilato.
Dovrei fare il reso ma rispondono sempre nello stesso modo.
Non rispettano le normative non è vero che se è difettoso un vestito standard fanno rimborso totale,incluse spedizioni(come c’è scritto)
E il ritorno non è vero che in questo caso sarà a carico loro( e i costi per farlo a spese del cliente sono elevatissime).
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von duntery.uk
Ciao，
Ci spiace anche che l'abito non corrisponda alla tua soddisfazione.
Abbiamo fatto suggerimenti e siamo pronti a compensare parzialmente. Puoi anche scegliere di restituire o scambiare merci. Se non restituisci il vestito, non possiamo rimborsarti tutti o la maggior parte dei soldi, no? Possiamo solo fare del nostro meglio per fornirti un risarcimento. Grazie per la collaborazione e la pazienza.
The dress is beautiful
The dress is beautiful, the quality is perfect!
21. September 2024
Bewertung ohne vorherige Einladung
Great price……. Highly recommend r
Bought a dress for my daughters prom. Delivered within 2 weeks. As desscribed lovely material, fits well, a little long she’s 5ft 5” and price reasonable,
2. Februar 2025
Bewertung ohne vorherige Einladung
My dress is beautiful
My dress is beautiful, well made and delivered within 4 weeks. I love it and I can't wait to wear it to my wedding in June. My bridesmaids willbe ordering theirs very soon.
19. Dezember 2024
Bewertung ohne vorherige Einladung
Amazing dress - would definitely recommend.
Purchased the dress for my wedding day, and I couldn’t have been happier. I chose to buy a standard size and have alterations done by someone locally, but the quality of the dress was amazing for the price, I was overjoyed with it.
13. September 2024
Bewertung ohne vorherige Einladung
Goods arrived quickly.
Goods arrived quickly.
Beautiful dress and perfect size
19. Dezember 2024
Bewertung ohne vorherige Einladung
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