We purchased two of the lite bikes, they were delivered very quickly at a time that suited me perfectly. What I am impressed with is the customer care, we had an issue with one of the bikes, spoke on... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
We purchased two of the lite bikes, they were delivered very quickly at a time that suited me perfectly. What I am impressed with is the customer care, we had an issue with one of the bikes, spoke on... Mehr ansehen
Unternehmen hat geantwortet
Excellent communication on purchase and regarding delivery. Would have valued more information on aftercare service. No idea on the best tyre pressures. Had an issue with the seat dropping as cycling... Mehr ansehen
Unternehmen hat geantwortet
Very prompt service and was pleased that the pannier rack had already been fitted and the battery was charged when the bike was delivered. Used the bike on our holiday to France and the bike easily co... Mehr ansehen
Unternehmen hat geantwortet
I must congratulate Glenn Russel of E-Go Bikes. I purchased a large folding bike during the New Year special offer and I'm delighted with it. The only slight gripe I have is that the drop-down stand i... Mehr ansehen
Unternehmen hat geantwortet
Electric bike seller.
Great Butts Farm, TN5 6EP, Wadhurst, Vereinigtes Königreich
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Antwort von E-Go Bike
Glen at e-go is very responsive and helpful. The only issue is I am on my second replacement back wheel. Nothing to do with Glen, just the bike part's don't last very long in the UK climate.

Antwort von E-Go Bike
Service is brilliant no issues with coming out to sort my bike out even though he came from 100 miles away . Excellent and efficient. Thank you

Antwort von E-Go Bike
The delivery time was excellent. Already assembled . Needed a bit of tweaking .
Yet to use it properly.

Antwort von E-Go Bike
Excellent customer service, we had a problem with the back light, but a quick email and a new one was sent out next day. We have had the bike around 7 months now and super happy with it. (E-Go Max) Only thing I would say is if you are using it everyday, would be to get an upgrade of tires as we had a few punchers in the first few months before changing them.
Have recommended the service and the bike multiple times now.

Antwort von E-Go Bike

Antwort von E-Go Bike
Very helpful company. Fast and efficient service. Would definitely recommend

Antwort von E-Go Bike
I lost the keys to my seat locking bracket. I emailed Glenn who was very efficient at explaining to me what my options were. Once we had sorted what it was I needed, he had the replacement part to me within a day of postage.
Brilliant service

Antwort von E-Go Bike
Excellent personalised service from this small company. Glenn was very attentive with pre-order enquiries and after bike ordered. Bike arrived exactly when promised, well packaged and ready to ride, with mudguards and rack already fitted. Very pleased with quality of bike and information available on website.

Antwort von E-Go Bike
Only a small replacement but as always with e-go the query was dealt with fast, efficiently, and accurately.

Antwort von E-Go Bike
Very speedy delivery and quick response to emails even on Bank Holiday.

Antwort von E-Go Bike
I bought my E-go Lite bike in 2020 and am so glad that I chose it! Not only was the bike a great buy during the pandemic, it continues to serve me well on my commute. It folds well and is super light, yet is still robust. Battery range is also decent.
I have been even more impressed with the excellent customer service I’ve received (Thanks Glenn) in terms of after sales.
I have since recommended E-go to 2 others who have purchased their own E-go bikes (the larger versions of mine) and I’ve heard good things too!

Antwort von E-Go Bike
Great fast service and advice a good company to deal with

Antwort von E-Go Bike
Exceptional customer service from even before I had purchased the bike!
My enquiries were always speedily responded to, sometimes within a matter of hours.
Additionally, there's the same exceptional courteous service after my bike was delivered fully assembled!
I cannot thank Glenn enough for just being the ever-accommodating, always-willing-to-help kind of guy.
No regrets whatsoever, but even better the bike turns heads wherever I go!

Antwort von E-Go Bike
Can honestly say these bikes are great! Ours are now 3 years old, generally stored & thrown around on a boat & surviving in salty air with no problems. What I like most is they are so easy to construct when ashore & very intuitive to use when cycling off on adventures. We went for the Lite + & the 20” inch wheels & additional gears means there’s nothing we can’t tackle.

Antwort von E-Go Bike
Excellent customer service and a quality product.
Went to try the bikebefore purchasing and wasn't rushed or pressured in any way. The bike is excellent and is making my commute to work so much easier

Antwort von E-Go Bike
We visited Glenn's workshop in September 2023, tested the bike, and then decided to purchase two bikes (E-Go Step for my wife and E-Go Max for myself – pictures below). Glenn helped to unpack and assemble the bikes.
We've been using the bikes for the past two months, and they feel solid, comfortable, and look really nice.
We had an issue with the seat post clamp on the E-Go Step, and Glenn managed to rectify it quickly.
Glenn was extremely helpful, providing excellent communication before and after the sale, and answering my questions.
The bike, company, and after-sales service are all excellent. I can thoroughly recommend them.

Antwort von E-Go Bike
Excellent service from start to finish.Nothing was to much trouble even when I made a mistake it was sorted out.The whole experience was a pleasure.
The wife loves her bike.
The customer service was excellent, I had made a mistake with my order and they pulled out all the stops to rectify my mistake.
Excellent company,easy process start to finish.

Antwort von E-Go Bike
couldn't attach the mudguards so took it to a bike shop.
Would appreciate if it was delivered ready to ride.

Antwort von E-Go Bike
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