I ordered an item through Tesco Market Place and wanted to return it. Tesco only instructs you to contact the seller directly, but they have not responded to my request for a return. I would not recom... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
An absolute disgrace of a business. ordered items through Debenhams 37 days ago, stuff was delivered with missing items, damaged items that had leaked over the rest of the order and ruined them. Been... Mehr ansehen
7 LED FACE MASK. Cheap tat that quickly developes faults. No responses at all from eclats customer service. Really Really wish I had seen all these other reviews here before I purchased. Had to inv... Mehr ansehen
I purchased 3 items, retinol serum, vitamin c serum and retinol moisturizer. I've only used a few times and havent noticed any changes to my complexion as it is too soon. However, all 3 of the product... Mehr ansehen
Unternehmensdetails
Kontaktinformationen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Beware.
I ordered an item through Tesco Market Place and wanted to return it. Tesco only instructs you to contact the seller directly, but they have not responded to my request for a return. I would not recommend this company.
Beware
Received my products. Candle and a hydration foot cream. I haven't tried the cream yet, however, the candle is a silly size and I was not expecting that, it is too small for the price £5. The company is under Superdrug, I wonder if they know, leading people to buy under false pretenses. I will never buy from them again. Lesson learned. Do not buy from this company.
Poor customer service
I bought items from Éclat via Brand Alley. It was faulty, and I reported this. I answerd the same question several times before they issued me with a returns form. The item was returned to them on 9th June and there has been no update about my refund. Again, I have had to resend details they should already have and said they couldn't find my return. They've now said my refund has been issued but will take a further 15 days to be processed. Totally unacceptable service.
Felt ignored and a problem for them.
Ordered a toner from wowcher from this company, to not receive my order. I email the company and after a good few days they tell me that they have posted items to me. When I received my parcel it was the wrong order. I emailed the same person that I emailed before to be ignored. Terrible service, I would not recommend them.
bought A BLUE STRIP SHIRT don't buy one…
bought A BLUE STRIP SHIRT don't buy one complete crap Ok for dusters
Do not waste your money
Advertised as eclat to make you believe its better than it is Erth skin ingredients are olive oil based rubbish at an expense. No bee serum or manuka honey in the ingredients lists. Do not buy
Cuticle oil and strengthening duo
I ordered a cuticle oil and nail strengthening duo.
The nail strengthener say (obviously) to remove with nail polish remover but the strengthener just sinks into my nails and disappears....I'm not convinced it's doing anything!!??
Unhappy with quality and clothing was…
Unhappy with quality and clothing was nothing like the picture showed. Failing to respond to emails for the past few weeks also.
ECLAT 7 LED FACE MASK
7 LED FACE MASK. Cheap tat that quickly developes faults.
No responses at all from eclats customer service.
Really Really wish I had seen all these other reviews here before I purchased. Had to involve payment provider in order to recieve my refund back
NEVER AGAIN
I bought this
I bought this, charged it up switched it on and nothing happen. Light came on but no vibration. Returning for a refund.
What a joke of a company
Just received my item after two weeks and just as I expected the item is rubbish. I bought a man’s size 4xl body warmer that fits my 10 year old. What a sham.
Ordered 4 skin masks from them early…
Ordered 4 skin masks from them early Xmas prezzies they sent wrong chargers that didn't fit contacted company by email 4 times and spoke to them about wrong charges being sent they have totally ignored me
Rogue Company
Ordered an item on Superdrug website. Eclatskinlondon was the supplier. Item never turned up. This is a rogue Company. Amazed Superdrug allow them to advertise on their website.
Customer service is beyond poor
Customer service is beyond poor. Can’t speak to a human, take 1-2 weeks to reply each time
Do not use this company
This company are sharks and their customer service is diabolical do not order from them or through debenhams as they don't care either
The eye patches !!!
The eye patches !!!! Superb ! Bought to try them too see if any good …. Wow … I toke them with me to holiday … so for unknown reasons my eyes got swollen , maybe heat , maybe water don’t know … but after I put eye patches , 2 min and I could go outside again , no swelling anymore …happy days !! Oh , I used hyaluronic acid eye patches …
Best high end products
Best product i have so far tried i got the collagen serum and cream as well as the face mask and is amazing came so quick ordered on Debenhams website it was on offer from £135 to £25 and honestly is amazing the softness to skin after using is so amazing
An absolute disgrace of a business
An absolute disgrace of a business. ordered items through Debenhams 37 days ago, stuff was delivered with missing items, damaged items that had leaked over the rest of the order and ruined them. Been chasing daily with Debenhams because Eclat wont front up and take responsibility. Consistently incapable of providing a resolution, taken the money and run. its a scam everyone, don't buy from these guys. I'm going public with the whole charade, and I intend to raise it through watchdog and Trading Standards. DO NOT ORDER FROM THIS COMPANY.
Expensive device conked out within 6…
Expensive device conked out within 6 weeks, policy is to only issue replacements within 4. No indication of whether the device is designed to be repairable. Buying cheapo tools off Instagram will be more cost-effective.
Delivered without return details…
Delivered without return details emailed customer services for return details / no response utterly deplorable
I need return address ????!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.








