Eden Motor Group Bewertungen 3 167

I am writing to express my extreme disappointment with the service booking process at Eden Swindon. My experience was characterized by poor communication, unprofessional staff conduct, and a complete lack of follow-through from management.
My son booked an annual service and was instructed to arrive at 9:00 AM. Based on previous experience, we returned at 11:00 AM to see if the vehicle was ready. We were then informed, in a dismissive manner, that the car may not be ready until 5:00 PM.
The vehicle was finally released at 4:30 PM.
Due to this delay, I incurred a £100 parking fine, which I admit was due to my misunderstanding of the parking rules.

The service team claimed my son had booked an "All Day Appointment" However, I have thoroughly reviewed the following documentation:
• Initial email request
• Enquiry form
• Follow-up telephone correspondence
• Booking confirmation email
At no point is an "All Day Appointment" requirement mentioned. Despite presenting this evidence, neither the Service Centre staff nor the Customer Care line acknowledged the lack of transparency in their booking system.

Most disappointing was the internal handling of this complaint. Even the Senior Customer Care Manager explicitly promised a follow-up call to discuss these failures; that call never took place.

I had hoped to provide constructive feedback to help Eden improve their customer experience, but it is clear that customer satisfaction is not a priority here. I advise future customers to either seek a different provider or be prepared for significant, uncommunicated delays and a lack of professional accountability.

Eden Newbury recently serviced my car. Part of their promise is to valet the car upon completion. The service executive on the day escorted me to my car to check everything was ok. The job ticket completed by the engineer was all ticked to confirm that the car was ready. Upon arrival it was clear that the car had not been cleaned neither inside not outside. The service executive was clearly embarrassed and promised to email the department to point out the error. I was also promised a email with confirmation of the offer made on the day - discount against next service or to come back and get the car valeted at a time convenient to me. Not heard a thing since despite me writing out to them twice. The question I have is what else did they tick off as complete and not actually do the work. I have zero confidence in them. Before being taken over Mazda used to provide a better personal service. Sadly the Eden Group seems to have lost touch

Wish i could go lower. after sending numerous ignored emails about interest in the IM5/6 I visited Eden Swindon on a Saturday morning hoping they would be quiet I saw they had some parked up as I drove in. so i parked up and went inside, i was approached by a young man i asked if i could take a look at the IM5/IM6. to which a guy who was sat at a desk with customers. shouted am i interested in buying?

I thought this was odd. as i don't understand why i would say I'm interested in the car when I'm not! and i thought he came off as rude.

They told me they had some parked up outside. which I told them I had saw. and would like to look inside at the seats tech etc.

I was told they are preorders so i cant take them out for test drive. which was fine. but then it turned out they didn't even have keys for them. so i could not even sit and feel the car.

My next question was ok. well can i book an appointment for a test drive or to take a look. i was told no they don't do test drives. I pre-order the car it arrives and then its mine because they are pricey. which seems backwards to me. If your spending 50k+ on a car you'd want to test it/feel it first.

In the end I abandoned the idea and plan to look elsewhere.

Two cars from the same dealership, both with serious issues, and when we tried to resolve it we were met with aggression from management instead of support.

Extremely disappointing and upsetting experience with Eden Vauxhall swindon

I originally purchased a new car from this dealership which unfortunately turned out to be faulty. During the period it repeatedly broke down, the car ended up sitting on their forecourt for around six months. During that time I was even contacted by their service department about a service, which I asked them to carry out while the car was with them, yet this was never done.

When the ongoing issues became too much, I was advised to trade the vehicle in for what I was told would be a better replacement. Trusting their advice, I agreed. However, when I traded the car in, I was then told I had “missed a service” and £800 was deducted from the value, despite the fact that I had already asked them to carry out the service while the vehicle was in their possession.

Just six months later, the replacement vehicle broke down while I was driving on a dual carriageway, which was both dangerous and extremely stressful.

After contacting Eden Vauxhall about the situation, I was met with aggression from the Area Manager, Terry. When we attended the dealership on Thursday 5th March to discuss the issue, his behaviour was completely unacceptable. I was visibly distressed that the vehicle had broken down, yet he approached us multiple times in an aggressive and confrontational manner and refused to leave us alone.

He also loudly discussed personal and sensitive information in a public area, which felt humiliating and completely inappropriate. My mother, who is an OAP, was present and was extremely upset by the way we were treated.

The situation became so uncomfortable that members of his own staff had to step in, ask him to leave us alone, and apologise for his behaviour.

After already dealing with faulty vehicles, this level of treatment from a manager is unacceptable. Customers have rights under the Consumer Rights Act when vehicles are not of satisfactory quality or repeatedly develop faults, and this situation has been handled very poorly from both a customer service and consumer rights perspective.

Given the seriousness of these issues, I am now considering escalating this matter further through Vauxhall Head Office, Trading Standards, and the Motor Ombudsman. Customers should not have to deal with repeated vehicle faults, disputed service deductions, and aggressive behaviour when simply trying to resolve a problem.

Buying a car should be an exciting and positive experience, but this has been one of the most stressful and disappointing customer experiences we have ever had.

Met Jack Hudson( sales ) first time excellent customer services very, friendly, welcoming
If you need a Hyundai see jack based in High Wycombe

Well done Jack

Terrible customer service.

Dropped car off at time requested 9am, would expect it to be looked at not long after that but here still at the Exeter branch without my car. Now at 4pm am.told they don't have the part, REALLY

I am deeply disappointed by the customer service I experienced with Eden Vauxhall Motor Group in Reading. After receiving an MOT reminder, I made repeated calls again and again, each unanswered despite lengthy waits, and no callback followed. I also booked online as advised by the message recorded while holding, only to learn it was ineffective without direct contact, and I still got no call back. When I was finally called back, I was offered an appointment after my MOT expiry and told to “book elsewhere” or “call earlier next year.” This experience reflects poor communication and unprofessional customer care, and I am quite frustrated.

Gave them a great review on Friday 27 Feb having picked up our new Bayon and great service by Sarah. Get home no maps downloaded had to come back today for a 40 min wait for them to download, its been 1 hour 15mins and still waiting. Hubby had to go find someone and ask, they said it's still initialising!. Finally Sarah brings us the key and apologies even though it wasn't her fault. Would have been nice if someone had cone out to let us know how much longer we were going to have to wait.

Extremely disappointing aftersales experience from Eden Vauxhall, Kidlington, Oxford

I would strongly advise caution when dealing with this dealership’s service department.

We paid £150 for diagnostic work after reporting ongoing faults. We were told that no issues could be identified and that the vehicle had been test driven without the problem being replicated. On that basis, we were required to pay for the diagnostics.

Within a month, the vehicle broke down.

The AA attended and identified faults with the vehicle. When this was raised with the dealership, we were informed that organisations such as the AA and Green Flag are “often wrong.” Rather than engaging constructively with the new information, responsibility appeared to be dismissed.

From our experience, once payment had been taken, there was little willingness to properly investigate or take ownership when the issue reoccurred. The handling of the matter, particularly at management level, has been deeply disappointing.

If you are considering using this dealership for servicing or technical diagnostics, I would urge you to ensure everything is clearly documented and to understand your consumer rights.

We cannot recommend their aftersales service based on our experience and we will be writing to their Head Office about these experiences in more detail.

Bought a new MG ZS EV from Eden Newton Abbot. I've had intermittent electronics problems from the start, mostly to with (but not confined to) the front radar system.
Eden MG appear not to know what to do to solve the problems. They have replaced the radar unit twice, recalibrated it, updated software - all to no avail.
The After Sales Manager now often ignores my messages.
The company is apparently not part of the Motor Ombudsman scheme, making it harder to resolve disputes.

Bought my car last march, glad I got the warranty as so many things went wrong with my car, no heating for nearly 3 months as they couldn’t get the parts. Central locking system fixed in October had to be repaired again. Washers broke. On collecting my car this past Tuesday having had the heat fixed , I now have a broken interior vent and several nasty chips on my door.

Booked my MG car in for a Service at Eden MG Newton Abbot 08.30, asked how long my car would be, Sir it will be a couple of Hours mid morning i thought that's good service. How wrong was i. 12.45 no phone call to say my car was ready so I rang Eden MG Newton Abbot Sir you car being serviced now been in about 20 Minutes. I said my car was supposed to be ready at 10.30 and I needed my Car at 14.00. The service i am now receiving its not exceptional,the reply we could have your car till 17.30.after telling me it would be ready at 10.30, if I had known my car would not be ready i would of rebooked for another day. How ever I received a phone call 30 minutes later stating car was ready, I now was wondering wether my car has been serviced correctly taken 55 minutes to do.at a £150 a hour been charged £168 without tax for 55 minutes labour the total bill was £335 55 minutes. Got to the Garage to pick the car up and I was right they had not carried out the Service Correctly, I had reported i was getting a warning light come on a sensor playing up. I was met by the after Service Manager Darren who told me this was an extra the car will have to be booked in again to sort out as it needed a soft ware update.i ask why it wasn't done he said it can be a 5 minute job or 4 to 5 hours depending on the wifi connections, i left without being given a appointment to put right, when I got home I rang for a appointment to get the soft ware update was given a waiting appointment 2 weeks later, i said I don't want to be waiting around 4 to 5 hours I was told I wouldn't be she told me maximum 30 minutes so booked in. The evening before my appointment i get a phone call from the after Service Manager Darren asking me what soft ware updating I had been wanting I replied to him you told me that i needed this soft ware updated. Which he replied I see hundreds of customers a day. I know you do if you put my registration number into your data base it will tell you what is needed to be done, he then apologise saying yes I should done this.i took my car next day I knew there would be confrontation with him so if he was going to speak to me I would walk away sure enough there was confrontation from him. I gave my key to reception the guy told me the name of the soft ware update to be done, to which I replied I have no knowledge of what you are telling me he then said it maybe a few hours do if i want to wait, I replied that when I asked for the appointment it would be no more than 30 minutes. The after Sales Manager then butted in I said I don't want to speak to you to avoid confrontation, he replied I've told you once before it could take 4 to 5 hours he then reached over pick up my key offered it to me and said to leave the garage. I declined and told him the job you started hasn't been finished and i was not leaving till the car had been sorted, i told him to get me to leave the garage and not to come back was to carry out the job which was started and not completed and i wouldn't return to which he agreed to do if i waited outside which i did. i said to him im not sure the service had been carried out correctly in 55 minutes MG told me the soft warehouse update would not take more than 10 minutes, The complementary cleaning of the car had not been carried out Mg allow 1.6 hours for a Service. The soft ware update took 20 minutes with a test drive,I've been going to this garage since 1998 I know Eden Group haven't been there all the time, I've bought 2 Vauxhall vectra 2 Zafira 1 Corsa also not bought from there 1 MG & 1 Meriva all these cars have had yearly service. How to chase away loyal customers. Left messages for the garage Manager Mr Cook hoping to sort out was told wasn't there he runs 2 garages i would leave message for him to ring me back this never happened, I rang the after Service Manager and finally Mr Cook took the Call explained my side of the Story he didn't say too much but did offer to vallet the car as it should been done i declined i just wanted my update to be done, he did move appointment for the car 2 days earlier.

A credit to Eden Swindon
Great customer service
Recently I spoke to a representative at Eden Swindon, I think her name was Summer. I just wanted to say she’s a credit to Eden, very helpful going over and above to assist recently. Thank you

We visited Eden Vauxhall Exeter to drop our car off for repair we had a look around the forecourt and we met Shoshana we had a good look around and ended up buying a cross land I must say Shoshana was very knowledgeable about the cars and very helpful and pleasant made it easy for us a credit to your company thanks Shoshana.

I have been a regular customer of Eden Vauxhall for some time and purchased a Vivaro van from them, with all servicing and maintenance carried out by the dealership.
I travel 20 miles from Torquay, Devon, to the garage and have previously waited on site while my vehicle was undergoing an MOT. WD65 YWF
On 18th December, I attended the garage for a service and MOT. There was some confusion due to receiving two messages—one for the 18th and another for the 19th December. I accepted this misunderstanding and was advised that both the service and MOT could be completed the following day.
I returned on the morning of 19th December, only to be informed that technicians were unavailable and that my vehicle would need to remain with the garage for the entire day.
A phone call or text message in advance to advise that technicians would not be available would have been helpful, as I could have arranged alternative transport. Otherwise, I would have been left sitting in the showroom for the whole day.

Paid £250 to have a car brought too reading I ask if the car is not as seen when car arrives will I get the money back was told yes, I waited for the car to arrive the doors were out of line the back bumper had been hit, I said I’m not taking as it is so they done a terrible paint job and knocked a little off the price, I then didn’t get the second key for well over a month and still waiting on service book, I then decided because of paint work I would have a computer diagnostic done too find out the car has two to three pages of faults and abeyond that there is a knocking in the front drivers side, I have children in this car and have paid alot of money to be let drive away with potentially a dangerous car which is disgraceful I have rang Eden today too tell them I’m not keeping the car as I paid for a car with no problems and asked for them too call me back NO ONE did so the car is getting dropped back in the morning and I will never purchase from them again

Eden Exeter. Very bad service department and communication.
We had a new car from eden exeter in November under the motobility scheme. Mark, the salesman was excellent, but that's where it stopped.
Firstly, our old car which was to be returned had to be MOTd, prior to the exchange. It was booked in for 11.00 and should've taken 1 hour, so as eden was over 25 miles away I decided to wait. On arrival I was told that eden would first have to get approval from motobility before they would be able to do the MOT and that the wait for a reply was usually a few hours. I appreciate this is protocol, but should've been explained to me when booking as I had to be back for the school run. Allowing for the distance and traffic getting out of Exeter, i was only just in time to get to school.
I told mark this when we were doing the paper work for the new car and he agreed that lack of communication was a problem and he would raise this matter with the appropriate department.
So we got the new car in November, but 3weeks later we noticed a bad knocking sound coming from the rear axle, and then twice the dashboard completely went blank, resulting in no Speedo, no lights showing, no indicators showing, no petrol gauge showing etc.
I booked the car back into eden Exeter for the problems to be sorted. It was booked in for 10.00.
I discussed at the time whether I would be able to have a courtesy car if the problem wasn't sorted by that afternoon as I had to be back for school but was told that no cars were available.
I left the car and took the bus into the city. I wandered around killing time and hadn't heard anything by 2.00 pm so phoned then only to be told the car wasn't in the workshop yet but would be next in. I had to phone to make arrangements for school and made my way back to the garage. I got back at 3.00 and my car was still in the same place I had left it that morning. With no courtesy car available and 25 miles to get home,
I got the keys back and came home. Problem not solved. Once again communication terrible.
Quick enough to sell cars but service department terrible.
I'm not sure if motobility would pay for the repairs or if the garage would have to do it under warranty as the car was only 1 month old. If the latter, then perhaps that's why they were reluctant to get the job done.
Sent 3 messages to the manager but no response.
Edit. Spoke on phone and was promised a phone call back from manager....,.. Still waiting

Really unhappy with the workshop experience. They caused an issue to my car, couldn't fix it themselves, now I am having to pay an independent garage for Eden's incompetence and they are refusing to cover my expenses. It was simple job of removing air from the system. That air got in there is first place after they changed my radiator due to a recall.
I cannot believe this is happening in the UK in 2025... Apparently customers have no right to decent service...

Took my car (under warranty) to Eden, Basingstoke. One of the worst customer experiences I have ever received. It was supposed to be there for two hours. Ended up being 4 weeks. Zero empathy, next to no communication. The customer services person never called, so I had to call and be on hold every other day. They promised to call, it never did. Cost me a fortune in hire car fees. I wrote to the manager and never even got a response. They really couldn’t give a toss.