Ordered on the 7th February today 21st of February still 🤪 have nothing 🙃 processed the DPD parcel with tracking generated next day. Only email communications, one man show... Buying cheaper fro... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Clearly inundated and presumably an online middle man seller importing against sales.Anyway and despite some bad reviews they did reply to holdups and did deliver what they promised .They are not sca... Mehr ansehen
Unternehmen hat geantwortet
Would give zero stars!!! Returned an item completely unopened, returned by tracked, they acknowledged receipt of return, been waiting nearly a month for refund, they keep fobbing me off, 3 times now m... Mehr ansehen
Unternehmen hat geantwortet
I made two separate purchases. The first took a while to arrive, but I was kept informed of progress and offer of refund. As the price could not be met by any other supplier, I stuck with it. The good... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At eGadgetsdeal, explore our diverse collection of cutting-edge gadgets, electronics, and accessories at competitive prices. From smartphones to laptops and smart home devices, find exactly what you need. Benefit from swift shipping, secure payments, and responsive customer support. Trust us for your satisfaction.
Kontaktinformationen
Vereinigtes Königreich
- contact@egadgetsdeal.co.uk
- egadgetsdeal.co.uk
2,1
Mangelhaft
318 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I was scared that this was Scam
I was scared about this after reading all the comments about that it was scam... but I can say now that it is not scam. I ordered a Gopro Hero 12 and finally I received the item yesterday! They always replied my emails in time. The only wrong was the delay delivering this. It suppose to be 3-4 days and it was 2 weeks! Lucky for me I didn't need this item for now. That is the reason I can't give 5 stars.
4. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for sharing your experience and for leaving a review. We’re delighted to hear that you are happy with your order and appreciate your kind words about our responsive customer service.
We sincerely apologise for the delay in delivery and any inconvenience it may have caused. While we strive to meet the estimated delivery times, the busy season occasionally leads to unexpected delays. We’re actively working to improve our logistics to ensure a faster and smoother delivery experience for our customers.
Your feedback is incredibly valuable to us, and we’re glad to have earned your trust. Should you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
Thank you once again for your understanding and support. We look forward to serving you again!
Sincerely,
eGadgetsdeal
Don't believe they are genuine
I, like many others, placed my order 2 weeks ago. Keep getting fobbed off staging delay due to Christmas and black friday. I too asked for a refund and got told they can't refund back to my credit card and asked for my bank details which I'm not doing so I have raised this with my credit card company. The risk is not worth the 40 quid I'm saving tbh.
The should not be asking for a bank account
I am skeptical about these positive reviews too. There are too many of us that haven't received out orders.
14. November 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for bringing your concerns to our attention. We deeply regret the frustration and inconvenience caused by the delays you experienced and sincerely apologise for not meeting your expectations.
1. Shipping Delays: Due to the exceptionally high volume of orders during Black Friday and the Christmas period, our operations have faced unforeseen challenges. However, we take full responsibility for the delays and are working hard to ensure all orders are fulfilled promptly.
2. Refund Process: While our system currently does not support direct refunds to credit cards, requesting bank details is a secure and necessary step for processing refunds. We understand your hesitation and assure you that this information is used solely for refund purposes, handled with the utmost care and in line with data protection regulations.
3. Customer Reviews: We value all feedback, both positive and negative, and continuously strive to improve our services. Our positive reviews come from genuine customers who have shared their experiences, and we welcome all perspectives to build trust and accountability.
Please contact us directly at contact@egadgetsdeal.co.uk with your order details so we can resolve this matter promptly. Your satisfaction is our priority, and we appreciate the opportunity to make things right.
Thank you for your patience and understanding.
Sincerely,
eGadgetsdeal
Patience is the keyword
Like many I too was skeptical about this company with their products significantly cheaper than major retailers. The poor reviews didn’t help their cause but I still took the gamble.
I ordered my Bose headphones on 16/11 and a Royal Mail tracking number was created on 18/11 with message ‘waiting for sender to dispatch item’. It stayed this way for a week so I emailed eGadgetsdeal to query on the status of my order. They replied to my email the next day stating the delay in dispatch was due to high volume of orders for Black Friday. I read a review about being patience so I did. Then out of the blue on 03/12, the item was received by Royal Mail and delivered next day on 04/12. The item is perfect as I ordered. It was well bubble wrapped in the post but still suffered minor damage to the box. So the deals are real but you must have patience and expect delivery at up to 2-3 weeks even though their website say 4-6 days.
I have given them 4 stars all due to the delay in receiving the product.
4. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for taking the time to leave such a thoughtful and constructive review. We truly appreciate your understanding and patience throughout the process, especially during the busy Black Friday period. We are pleased to hear that you are satisfied with the Bose headphones and that they arrived well-wrapped and in good condition.
We apologise for the delay in dispatch and understand how frustrating it can be when expectations on delivery times are not met. Your feedback regarding the packaging and the extended delivery window is valuable to us, and we will work to improve our communication on delivery times to better align with the actual shipping process.
We hope you enjoy your new product, and we look forward to serving you again in the future.
Sincerely,
eGadgetsdeal
Item Not Delivered. Money Not Refunded. Terrible Customer Service. Avoid.
Ordered Google Pixel 9 5G 12GB/128GB RAM - Wintergree (#EGOD100096027) on 23 November 2024 and paid in full (Invoice #EGIN100094223), to date I have neither received my phone nor my money back. They are extremely slow in responding and take something in the order of 4 days to reply even though I reply to their messages immediately.
After a number of emails and WhatsApp messages enquiring about my purchase, they informed me that it was our of stock and offered me a colour I didn't want, I have them a list of my preferred alternatives, and after another 4 days they sent a message still enquiring if I want my first choice. I requested an immediate refund on a number of occasions and they finally come back telling me they can reverse the payment on the card used and they want my bank details. I informed them that I paid on a credit card and they should just refund the payment on the credit card. Still waiting for a response. I am £530.99 down with no clear way of resolution. I am extremely reluctant to share my bank details with such an unreliable and untrustworthy company.
This has been an extremely stressful and time consuming process that is still ongoing.
Avoid at all cost. Terrible company. I am considering escalating this with trading standards and all other regulatory bodies.
They are abusing their position and mistreating their customers. Avoid.
UPDATE 9 December 2024: A refund is now issued by egadgetsdeal. I am grateful that I got my money back.
23. November 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for taking the time to leave your feedback. We deeply regret the inconvenience and frustration caused by your experience. Providing excellent service is our priority, and we are genuinely sorry that we fell short in this instance.
Due to the Black Friday period, we experienced an unusually high volume of inquiries, which regrettably impacted our response times. Upon reviewing the communication history, we acknowledge that the delay in resolving your issue has caused unnecessary stress, and we sincerely apologise for this.
We understand that the handling of your order was not satisfactory. While we strive to address all customer queries in the order they are received, sending additional messages inadvertently moved your case further down the queue. This was never our intention, and we are taking immediate steps to improve our processes to prevent similar situations in the future.
Regarding your refund, we confirm that it is being processed as a priority, and we are working to ensure it is refunded to your original payment method as quickly as possible. Please rest assured that your concerns are being taken seriously, and we are committed to resolving this matter to your satisfaction.
We value your feedback and will use it to enhance our service. If you have further questions or require additional assistance, please do not hesitate to contact us directly.
Once again, we apologise for this situation and thank you for your patience.
Sincerely,
eGadgetsdeal
Ordered on 26th Nov..
Ordered on 26th Nov... not received, company does not reply to emails and the online chat is never replied to.
Order #EGOD100096381
updated to 3 stars as thy did deliver and goods ok, was black friday deal so lots of orders to process I guess
4. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and frustration you’ve experienced.
We can confirm that our customer service team has responded to your query. Due to the high volume of messages received during the Black Friday period, there has been a delay in responding to all customer enquiries promptly. We deeply regret the inconvenience caused and are working hard to improve our response times.
After checking your order #EGOD100096381, we can confirm that your parcel is on its way to your address. According to Royal Mail, they expect to deliver it on Friday, 6th December 2024, between 11:05am and 3:05pm. You can track the parcel directly using this link: https://www.royalmail.com/track-your-item#/tracking-results/OF511674086GB
We understand how disappointing delays can be and want to reassure you that we are committed to providing a trustworthy and reliable service. Thank you for your patience and understanding during this busy period.
If there’s anything else we can assist you with, please don’t hesitate to contact us.
Sincerely,
eGadgetsdeal
Would give zero stars if I could!
I ordered yesterday and then found the reviews! I have emailed the company multiple times and no response. like many of the other reviews I have been provided a royal mail tracking number but when I type it in to the royal mail tracking it doesn't exist... will update if I receive the products but after reading these reviews I'm already starting to feel like its a scam website. I've tried cancelling through my bank but have to wait a week. Edit 9/12/24: just had a email telling me that my order will be delayed despite the company emailing me saying it would be on time. The Royal Mail tracking number is still not recognised either. Will be lodging a transaction withdrawal with the bank today, this place seems a bit dodgy.
Edit 14/12/24: item not delivered as promised, have sought a refund through my bank as it’s easier. Despite their reply back to my original review they are the worst company to do business with! They do not communicate and provide false tracking numbers that don’t work, they then try to blame Royal Mail. DO NOT USE THIS COMPANY!
3. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for sharing your feedback. We truly value every customer's experience, and we are sorry to hear that you have concerns about your order.
Upon review, we can confirm that your order was placed on 3rd December 2024. After checking with our customer service team, we can see that we only received your email on Wednesday, 4th December, and responded shortly after. Could you please confirm if the email was sent to our official customer service email (contact@egadgetsdeal.co.uk)? This will help us ensure we are able to assist you more efficiently.
We would also like to remind you that our website clearly states our standard shipping time of 4 to 6 working days. For more details, please refer to our Delivery Page (https://www.egadgetsdeal.co.uk/delivery).
Regarding your order, we have already received it, and the parcel has been passed to our picking and packaging team. The carrier has not yet picked up the parcel, but we are working hard to get it dispatched as soon as possible.
We understand that reading negative reviews can be concerning, but we want to assure you that we are a legitimate company committed to delivering quality service. We take all customer feedback seriously and are continuously striving to improve based on the issues raised.
Once again, we sincerely apologise for any inconvenience caused and appreciate your patience. If you have any further questions or concerns, please don't hesitate to contact us.
Sincerely,
eGadgetsdeal
Royal Mail have had tracking number…
Royal Mail have had tracking number from egadgetsdeal and awaiting dispatch from them since November 7th, still not dispatched!
4. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely apologise for the inconvenience caused and any frustration this delay may have brought. We fully understand how important it is for you to receive your order on time.
Unfortunately, we were unable to locate your order in our system using the information provided. To assist you promptly, we kindly request that you provide us with your order number or any other relevant details via email at contact@egadgetsdeal.co.uk.
Once we have this information, we will prioritise your case and work towards resolving the issue immediately.
At eGadgetsdeal, we are committed to providing a positive shopping experience for all our customers. We truly appreciate your understanding and cooperation, and we are here to ensure this matter is resolved to your satisfaction.
Thank you for your patience, and we look forward to assisting you further.
Sincerely,
eGadgetsdeal
Scam Website
Scam Website. They have taken payment and not delivered the item. They are also never respond to any emails sent and the telephone number, which is a mobile, is disconnected.
eGadgets, how are you so quick are replying to TrustPilot reviews, but not emails. Trying to keep up appearances!?
We will be reporting this to the credit card company as scam and claiming money back.
4. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for your feedback. We sincerely apologise for the inconvenience caused and want to address your concerns directly.
Firstly, we want to clarify that the reviews on Trustpilot are managed by our marketing team, separate from our customer service team. However, we immediately notify our customer service team about any issues raised so they can prioritise and resolve them as quickly as possible.
Due to the increased volume of enquiries during the Black Friday period, our customer service team has experienced delays in responding to all emails promptly. We recognise this is not ideal and are taking internal steps to improve our processes and avoid similar issues in the future.
Upon reviewing our records, we see that you emailed us on Monday, 2nd December, and our team responded shortly after. Could you kindly check your spam or junk folder to ensure our reply did not end up there? If you still cannot locate it, please let us know, and we will be happy to resend it.
Lastly, the phone number listed on our website is specifically for WhatsApp support. We regret any confusion this may have caused and appreciate your understanding.
We remain committed to resolving your issue and ensuring a satisfactory outcome. Please contact us directly at contact@egadgetsdeal.co.uk, and we will assist you further.
Sincerely,
eGadgetsdeal
Stay away!
I ordered what was advertised as an alexia dot. The item arrived with the seal broken and the packing was covered in Chinese writting and the item didn't have a UK plug. I'm not even sure it was the branded item I had ordered. I have a battle getting customer service to agree to a refund, which they eventually did and requested I send the item back. I did this and emailed them the proof. They confirmed they received the return but have not yet sent my refund 3 weeks later and multiple emails of chasing. Do not buy from here.
3. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for your feedback, and we sincerely apologise for the issues you have encountered. We take your concerns very seriously and would like to address them directly.
To clarify, all our products are brand-new, authentic, and sourced globally to provide the best value for our customers. Some items may be international versions, but we ensure they are fully compatible with UK standards, including providing UK-compliant adapters where applicable. This information is transparently outlined in our FAQs for our customers' reference.
Regarding the packaging, we always ensure products leave our warehouse in their original, intact condition. Any damage to the packaging may have occurred during transit, and we are truly sorry for any inconvenience caused.
Unfortunately, we cannot locate your order based on the details provided. To assist you further, we kindly request that you share your order number with us. Once we receive this information, our team will prioritise resolving your refund and provide you with updates promptly.
We are committed to ensuring a positive resolution and greatly value your understanding. Please feel free to contact us directly at contact@egadgetsdeal.co.uk, and we will work swiftly to assist you.
Sincerely,
eGadgetsdeal
The worst company ever
The worst company ever. I have bought lens two weeks ago and company keeps lying about dispatching the order. I requested the refund and now suddenly they told me I can’t get refund as my order is being processed. Looks like I just wasted my money and never getting my item. Don’t waste your time on this company and don’t buy anything from them!
18. November 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience and deeply regret any frustration caused. At eGadgetsdeal, we are committed to providing honest and reliable service to all our customers.
We have carefully reviewed our system but are unable to locate an order under the details provided. To assist you further and resolve this matter promptly, we kindly ask you to contact us directly at contact@egadgetsdeal.co.uk with your order number and any relevant information. This will help us investigate the issue thoroughly and take appropriate action.
Please be assured that we take every customer's concerns seriously and strive to improve where needed. Your satisfaction is very important to us, and we are committed to ensuring all queries are addressed fairly and transparently.
Thank you for your patience and understanding. We look forward to resolving this matter for you.
Sincerely,
eGadgetsdeal
Terrible!
Terrible! Complete scammers. My elderly father ordered an iPad for our mum's Christmas, that was shown to be in stock online. A few days later, he got an email to say that it actually wasn't in stock, however for an extra £100 they could post him an upgrade (which he didn't want, nor could afford). When he declined and requested a refund, they asked for his bank details again (strange, given that they had processed the order and should already have had the details)? Worried of it being a scam, my father rightfully refused to provide these details again. Then, 3 days later, they randomly posted him a single EU plug in the post?! We tried contacting the company directly, but with no success - the phone number was completely dead (another red flag)! In the end, we had to speak to the credit card company citing suspected fraud in order to stop any payment being cleared, and purchased from a far more legitimate store instead for a similar price. A truly dodgy business! I definitely would recommend that you stay well away from this company - they're not to be trusted, and I can only assume that the positive reviews on their website to be fake, given our own recent experiences, which can only be described as awful.
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for sharing your feedback. We deeply regret the distress and misunderstanding caused by your experience. Allow us to clarify some points and address your concerns directly:
Contacting Us: The phone number on our website is dedicated to WhatsApp support, as we aim to provide efficient and accessible customer service. We regret any confusion this may have caused and apologise if you were unable to reach us.
Refund Process: Our request for bank details was solely to facilitate a secure refund, as our current payment system does not allow automatic reversals to the original payment method. We assure you that all customer data is handled with the highest level of security and care.
We are a legitimate, UK-based business operating with transparency and integrity. While we acknowledge that mistakes can occur, we are fully committed to resolving issues and improving our processes.
If you or your father would like further assistance or clarification, please contact us at contact@egadgetsdeal.co.uk. We value your trust and hope to demonstrate our dedication to providing a positive shopping experience.
Sincerely,
eGadgetsdeal
Awful company
Awful company. They take your money with absolutely no intention of sending the goods.
They send the same automated response to every customer to try and fob them off.
This is a criminal company and should be avoided at all costs.
I'm suing them but suspect they will have dissolved the company by then
11. November 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely apologise for the negative experience you’ve had, and we deeply regret that our service did not meet your expectations. We understand your concerns and frustration, especially regarding the delays and communication issues you’ve encountered.
We want to assure you that we are a legitimate and fully operational company. During the Black Friday and Christmas period, the unprecedented surge in orders and courier backlogs has unfortunately caused delays in processing and shipping times. This is not an excuse but a reality we are working tirelessly to address.
While our responses may seem similar, they are crafted to address the specific concerns of each customer. We are constantly striving to improve our processes and provide more personalised updates.
We are committed to resolving your issue promptly. If your order remains unresolved, please contact us directly at contact@egadgetsdeal.co.uk, and we will prioritise addressing your concerns.
Your feedback is invaluable in helping us improve, and we sincerely hope to regain your trust.
Thank you for your patience and understanding during this challenging time.
Sincerely,
eGadgetsdeal
ORDER FINALLY ARRIVED!
Still waiting for items ordered in November. Having previously complained on this platform I was told order, (which was already 11days later than notified), should be with me and I was to contact EGadgets at the end of last week if item did not arrive. Unfortunately items have not arrived, EGadgets have not replied to my communications since and this platform seems to be the only way of getting a response. The items ordered were for a birthday present for 1st December - deadline missed. Was originally quoted 5 x 7 days for delivery. Waiting til Friday then contacting other agencies to get my money back. Not happy with you EGadgets!
UPDATE!! ORDER HAS ARRIVED. PERFECT CONDITION AND GENUINE PRODUCT. I will always commend any local company for their products so thankyou. However, 18 days for arrival from when I was told it would be 4-6 days is not good. Trying to make contact with this company is almost impossible. Please be truthful. If it’s going to take longer to arrive, just say so, and sort out your communication with customers.
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for taking the time to share your feedback, and we sincerely apologise for the inconvenience you’ve experienced. We understand how frustrating it is when delivery expectations are not met, especially for an important occasion like a birthday.
Unfortunately, we are unable to locate your order based on the information provided in this review. To assist you promptly, we kindly ask that you contact our customer support team directly at contact@egadgetsdeal.co.uk with your order number or additional details. Rest assured, we are committed to resolving this matter as quickly as possible.
We take all feedback seriously and are continuously working to improve our services. As a legitimate UK-registered company, we strive to address and resolve any issues our customers face. The recent delays have been caused by an unprecedented volume of orders during the Black Friday and Christmas season, and we deeply regret that this has impacted your experience.
Once again, we apologise for the inconvenience caused and appreciate your patience. We hope to resolve this matter to your satisfaction and regain your trust in our service.
Sincerely,
eGadgetsdeal
Horrendous experience
Horrendous experience.
Although I have had to open a dispute with my bank in order to get my money back, I am still not convinced that this is a scam company.
A scam company would not, ( I would have thought) register with cashback sites, not work weekends and reply to all negative reviews.
This company must be up to something else. What it is i cant imagine but they do hold millions of pounds of our money.
Just completely incompetent is I suppose another possibility.
My story is the same as many other reviews I have since read....
My colour phone was out of stock so they would swap it.
One week later, next colour is out of stock.
Next one has been stopped by customs for a random check. (Between Birmingham and sheffield)🤣
Decide to ask for refund and all of a sudden, communications cease.
Bank has now launched an investigation into them.
Save yourself some stress and keep clear.
Obviously there are some positive reviews, they only seem to be for lower end items and thus keep the watchdog at bay.
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you for sharing your experience. We deeply regret that your recent interaction with us has left you dissatisfied, and we sincerely apologise for any inconvenience caused.
As a company, we are fully committed to providing a transparent and trustworthy shopping experience. We actively address customer concerns, respond to reviews, and strive to resolve issues as quickly as possible.
Regarding your order, we are unable to locate your details based on this review. To assist you further, please reach out to our customer support team at contact@egadgetsdeal.co.uk with your order number or any additional information. We are eager to resolve this matter promptly.
Occasionally, due to high demand during peak seasons such as Black Friday or unexpected customs delays, there can be disruptions in order fulfilment. We understand how frustrating this can be and have measures in place to minimise such occurrences and improve communication.
We appreciate all feedback as it helps us grow and refine our services. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to restore your confidence in us.
Sincerely,
eGadgetsdeal
Amazon Fire TV Stick.
Ordered an Amazon Fire TV Stick.
Sceptical to start with as so much cheaper.
All arrived as expected.
Would recommend.
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you were pleased with your purchase and that everything arrived as expected.
We understand that shopping at a lower price can sometimes raise concerns, so we’re thrilled to have earned your trust and your recommendation. Your feedback motivates us to continue providing great value and excellent service to all our customers.
If there’s anything else we can do for you, or if you have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
Sincerely,
eGadgetsdeal
Wish I had read these reviews
Wish I had read these reviews before I ordered my iPad. Waited over two weeks never received it, given all the excuses listed. Asked for refund, however, they said their system didn’t refund directly to credit cards and wanted my bank details. I told them no chance and have contacted my credit card company. Awaiting outcome.
11. November 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We sincerely apologise for the inconvenience caused and understand your frustration. Due to the increased shipping volumes as we approach Black Friday and the Christmas season, delivery services are experiencing slower processing times. This has unfortunately affected the timely arrival of your order, and we deeply regret any delays.
We would like to reassure you that we take these matters seriously. We have already informed our accounting department, and your refund is being processed as swiftly as possible.
We value our customers' trust and are committed to providing a positive shopping experience. We genuinely appreciate your patience and understanding during this busy period.
If you have any further concerns, please don’t hesitate to reach out to us directly.
Sincerely,
eGadgetsdeal
Terrible Service
I placed an order on **November 17th** (Order #EGOD100095371), and I’m still waiting with **no updates or responses**. I’ve emailed multiple times, left messages on their website, and received absolutely **no reply**. The complete lack of customer service is unacceptable.
At this point, I’m done waiting and will be **disputing the charge through my bank** to get my money back. Egadgets has been a huge disappointment, and I won’t be ordering from them again. Avoid this company if you value your time and money.
Rating: ⭐☆☆☆☆
1. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We are very sorry to hear about your experience and truly apologise for the frustration caused. We understand how important timely communication and customer service are, and we deeply regret that we did not meet your expectations.
We have looked into your order and noticed a delay in both processing and responding to your inquiries. Please accept our sincerest apologies for the lack of updates. This is certainly not the standard we aim to provide.
We value your feedback and want to assure you that we are investigating the issue to prevent any future occurrences. We are also working on addressing the communication gaps within our customer support team.
Thank you for bringing this to our attention. We truly value your feedback and are committed to improving.
Sincerely,
eGadgetsdeal
SCAM Website, do not order
AVOID AT ALL COSTS. Been waiting one month now my order which clearly will never arrive. Have requested a refund and no replies. Will go to my card company to refund it
5. November 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We are very sorry to hear about your disappointing experience and understand your frustration. However, after checking our system, we were unable to locate an order under your name. Could you please contact us directly with more details, such as the order number, so we can resolve this issue as quickly as possible?
We take customer service seriously and are committed to ensuring that every order is delivered or refunded as per our policies. We apologise for any confusion and would appreciate the opportunity to assist you. We would like to look into your refund request and ensure it is handled properly.
Please feel free to reach out to our customer support team directly at contact@egadgetsdeal.co.uk, and we will do our utmost to resolve this matter.
Thank you for your understanding.
Sincerely,
eGadgetsdeal
I'm so disappointed I ordered my…
I'm so disappointed I ordered my partner a new phone because his current one wasn't working reliably, I needed a quick delivery time because my partner has just started treatment for cancer and needs his phone for appointments etc and I wanted to cheer him up with a surprise, delivery time was Within a week but sadly still waiting after 2 weeks ,not even shipped yet , please don't promise the short delivery times if you can't achieve it ,I would have gone elsewhere.
1. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We are truly sorry for the delay in your order, and we sincerely apologise for not meeting your expectations, especially during such a challenging time.
We deeply regret that the delivery was not as promised, and we would like to assure you that this is not the standard we strive for. Due to the high demand during this time of year, shipping services are experiencing delays. However, we are actively working with our courier partners to ensure your order is shipped as quickly as possible.
Please rest assured that we are looking into this matter urgently and will keep you updated on your order's status. If there is anything more we can do to assist or to help resolve this situation, please do not hesitate to contact us directly.
We appreciate your understanding and patience.
Sincerely,
eGadgetsdeal
Ordered 2 items over 2 weeks ago and…
Ordered 2 items over 2 weeks ago and they still have not even been handed to the courier. Tracking says royal mail is expecting my item and that hasn't changed in the last 12 days.
Very disappointing as these were gifts.
1 week later I still have not recieved the items, they still haven't been posted and this false promise of a £10 refund hasn't appeared in my account either.
The seller is 100% fraudulent and I have contacted my bank for a chargeback.
30. November 2024
Bewertung ohne vorherige Einladung
Antwort von eGadgetsdeal
Dear Customer,
We’re truly sorry to hear about the delay in receiving your order. We completely understand how disappointing it must be, especially when you were expecting these items as gifts. We’d like to assure you that this delay was due to the high shipping volumes caused by Black Friday and the upcoming Christmas season, which has led to slower processing times from the courier.
We have already looked into your orders and confirmed that they are now ready for collection. The tracking details should update soon, and we are closely monitoring the situation to ensure your items arrive as quickly as possible.
As a gesture of goodwill for the inconvenience, we’ve offered you a partial refund, and we appreciate your patience during this busy period. We value your trust in us and will do everything we can to ensure this does not happen again.
Thank you for your understanding.
Sincerely,
eGadgetsdeal
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.