ekohome.co.uk Bewertungen 

My eko sensor bin had stopped working , I contacted eko customer services who were very helpful , identifying the model and telling me which replacement lid I needed . The lid was not yet in stock but they gave me an approximate delivery date for it . Nearer to that date I was kept informed and again advised when the item would be posted out to me , I was then kept up to date on the delivery time .After I received the item I then had a follow up message asking if everything was satisfactory.
I really am grateful to Eko and Karen and Lara in customer services for their excellent communication and help in this matter . It’s a shame that other companies do not provide such excellent service .

Great customer service. Swift and helpful and quick to find a solution

Exceptional customer service. Responsive, helpful and resolved my query with total professionalism.

Excellent customer service. Very responsive.

Availability, not only of the part I required but also the information allowing me to find the necessary part; this was followed by a most efficient ordering, payment and delivery system. Full marks to EKO.

Excellent product backed up by an even better customer service department giving easy to access prompt efficient service . Well done Eko .

Having received from the courier our new Eko dual kitchen bin in a badly damaged condition, we were pleasantly surprised at the fast acknowledgement (within hours) from Eko Customer Service and then even more amazed to receive a complete replacement in 2 days!
I do know know of many suppliers with such a splendid Customer Service department. Eko must be very proud of Lara Blake and their Customer Service team.

I had a small issue with a product. The retailer could not resolve this without returning the whole product (bin). Eko then sorted the problem for me quickly and politely.

I contacted the customer services team at EKO Home regarding an issue we were experiencing with our sensor bin. The agents I was dealing with (Karen and Lara) were both exceptionally helpful. Throughout the process of resolving our issue, both Karen and Lara were extremely responsive and and continually provided updates on the resolution process. Ultimately, we were sent a replacement lid which resolved the issue - and the whole process was dealt with incredibly efficiently. In our experience, the customer service provided by EKO Home was quite simply second to none. They have a very satisfied customer here! Thank you Karen & Lara!

Contacted customer service over automatic soap dispenser not working . Response was quick and helpful. Resolved the issue and also followed up to ensure all was working . Great customer service .

Really, really great customer service and brilliant products.

What a great company. Customer Service was superb - sorted my problem with a (virtual) smile and attention to detail which meant that I got exactly what I needed as quickly as possible. Then a lovely follow up to check everything was as it should be - how often do you get that these days?

Excellent customer support! I had a touch free bin from EKO Home and after an year the sensor on it started malfunctioning. I reached out to them with the order details. They were prompt in their response and Lara from customer support helped in getting a new lid couriered to my address.

You really only know how good a business when something goes wrong. The product I ordered was damaged during transport and next stock only came in a month after. Eko have replied very quickly with pragmatic solutions options, left me to make the choice that’s right for me and delivered everything they promised. Pain free! Always very polite, friendly and prompt.
And finally, the product itself is high quality and exactly as described.
Overall 5 Stars!

Great customer service, very prompt with replying to my emails and the problem I had with one of their amazing bins. All sorted to my satisfaction, and would heartily recommend this company.

Needed to buy a replacement Eko Neo-Cube 18L Recycling unit for my (now discontinued) bin. Emailed EKO Customer Services who replied immediately. Surprisingly the unit was still available at a very reasonable price. They invoiced me & sent it out directly. The whole transaction from requesting the item to actually receiving it only took 3 days. Kept informed by email throughout by a friendly team. A very positive experience!

Outstanding customer service! Personal, helpful and efficient. Prompt responses, going above and beyond to help and giving excellent advice and support. Would highly recommend this company and products!

Lara at customers service was a great help and responses dealt with in timely manner. Ordered a replacement lid and delivery was speedy. Highly recommend EKO for products and support 👌

Karen and the Customer Service team were a massive help. Parts provided swiftly along with instructional videos. Communication was prompt and effective, couldn't fault a single aspect. Thank you again!