Eleante Bewertungen 

66
TrustScore 3.5 von 5

3,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

The make-up (moisturising liquid) from Eleante seems to fulfill the colour matching claim but that’s it. Despite saying it was made in Australia it comes from China. They lie with impunity. They initi... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Ordered from the US. Arrived within 6 days and without any extra unexpected payment at the border (price includes all duties and taxes). Ordered 2 loafers (brown and navy blue) which are both very hig... Mehr ansehen

Bewertet mit 3 von 5 Sternen

The website stated that delivery to Europe would take 6–9 days, but my order hadn’t even shipped after four weeks. I initially tried contacting them through their website’s contact form after two week... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I've been wearing these shoes for a few months now, and they still look as good as new. The quality of the leather is outstanding, and they are incredibly comfortable. I have wide feet, and these shoe... Mehr ansehen


Kontaktinformationen

3,5

Akzeptabel

TrustScore 3.5 von 5

66 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,5

Alle Bewertungen

(66)

1 Bewertung in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Great product and service

I have purchased several pairs of shoes now. Different colours and they fit fantastic. The white soles clean up well to.
Absolutely love them.
Highly recommend and an extremely fast efficient service.

9. August 2024
Bewertet mit 5 von 5 Sternen

I've been wearing these shoes

I've been wearing these shoes for a few months now, and they still look as good as new. The quality of the leather is outstanding, and they are incredibly comfortable. I have wide feet, and these shoes accommodate them perfectly without looking bulky. I would definitely buy here again.

2. August 2024
Bewertet mit 1 von 5 Sternen

Super shady company, stay away from this scam

This company is definitely a scam. I ordered a pair of loafers which took a month to arrive. They are completely the wrong size, not even close to normal shoe sizing, even though before placing the order I looked at the size chart on their website. I have contacted them regarding the issue multiple times and they have just ignored my emails. I am now contacting my bank to somehow get the money back and submit an official complaint against them as they are violating EU laws. Please look at the other negative comments about this company and save your money and time!

2. August 2024
Bewertung ohne vorherige Einladung
Eleante-Logo

Antwort von Eleante

Hey Alex,

We've requested more information from you regarding this issue.

Please email us at contact@eleante.com with more details and will be happy to help you!

Best, Tareq.

Bewertet mit 1 von 5 Sternen

This is a scam

This is a scam. They don’t deliver the order and don’t give refund. Be aware!!

3. Juli 2024
Bewertung ohne vorherige Einladung
Eleante-Logo

Antwort von Eleante

Hey there,

We've requested more information from you regarding this issue.

Please email us at contact@eleante.com with more details and will be happy to help you!

Best,
Tareq.

Bewertet mit 1 von 5 Sternen

After 2 months, no shoes and no refund - SCAM

I ordered a pair of loafers mid June to Germany. The tracking number (17track website) I received showed origin is China. The shoes never arrived and the tracking number simply stopped tracking the item. I wrote countless emails to eleante support email. Initially inquiring about the status and once I received no updates requesting a refund. Either emails have been ignored or returned with a meaningless statement that they will check. Its been 2 months, no shoes arrived and no refund given. I strongly advise against ordering from Eleante, this is SCAM

1. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

DONT ORDER FROM THIS SITE

DONT ORDER FROM THIS SITE. I ordered a pair of shoes from them, they arrived 30 days later and the size is way to small. When contacted them, they offered to exchange, but I need to pay to ship back to UK ($50.00) and pay a duty. This site is a SCAM.

29. Juli 2024
Bewertung ohne vorherige Einladung
Eleante-Logo

Antwort von Eleante

Hey there,

We apologize for the shipping delay.

Per our return policy, The customer is responsible for the return shipping costs, It's not part of our duty to offer so.

Let us know which option you prefer, and we’ll make sure to take care of it.

Best,
Tareq.

Bewertet mit 1 von 5 Sternen

Bad experience

Bad experience
Bought 2 pairs of loafers in May, came very late and was too small. Returned them to have them changed to size 45. They were returned the 31-05 and had to pay duty €28,50.have not heard from Eleante 30-07

30. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

NO ORDER RECEIVED

NO ORDER RECEIVED

SENT TWO EMAILS NO RESPONSE !!!!
FULL SCAM !!!

25. Juli 2024
Bewertung ohne vorherige Einladung
Eleante-Logo

Antwort von Eleante

Hey Gavin,

We apologize for the delay in response.

Upon checking internally, We've responded to your email & issued a full refund for your order.

We sincerely thank you for your patience.

Best,
Tareq.

Bewertet mit 1 von 5 Sternen

Worst Experience Ever Had with a Brand

Horrible Support & Company
Cheap Goods for High Price

After ordering a pair of loafers, I firstly had to contact support to ask where the order was at within their process as I had not received any confirmation or movement after payment.

After 10 days and no response to my first email I followed up again asking for a status update.

They replied thanking me for the enquiry and to bear with whilst this was forwarded on appropriately.

Three days later after no response, I again followed up requesting a cancellation and refund to be actioned as it was now 17 days after order and no updates whatsoever.
This was replied to quickly saying they had "found out the package had been lost by the courier" so they would arrange a new shipment, and I would get an update the following day. They also stated they could not cancel as it had already been dispatched.

I then followed up (now over a month after ordering) with no confirmation of a second order at all, and I requested to lodge a formal complaint and that I would like the order to be refunded/cancelled/provided with instructions of how to return this at no cost of my own.
They offered me 50% off "future orders" to try and stifle this. All this whilst providing no update on the order itself.

Out of the blue I received the order one day after no response from the Eleante team. The shoes are terrible quality, and price does not reflect the goods.

After several more back and forths, Eleante's team have addressed me by the wrong name, are saying the returns process & cost is on me, and this needs to be tracked and sent through a tracking number (looking at other reviews they try to catch people out this way to not issue the refund). They are claiming this isn't part of their service requirement.

Horrible experience. Stay well clear. Not worth your time.

1. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Father's day gift

I ordered a pair of loafers for father's day but unfortunately it took too long to arrive. However after contacting customer service they were very helpful and assured me it's on its way but there was some delays. It arrived a little late but my dad has been wearing the loafers and he likes the quality, he said they're very comfortable and look premium as we've seen in stores other brands are too expensive but the price for these loafers are reasonable. Overall I am happy that I got these for him for Father's Day

24. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Painfull refund process

Painfull refund process. My refund is taking super long and according to eleante my return package didn't arrive. The company I shipped with confirmed to me that the package had arrived at the Eleante return adress and that they notified Eleante, I also sent them an email reporting that the return package had arrived. Super painfull and frustrating experience to get my money back. Awful.

21. Juni 2024
Bewertung ohne vorherige Einladung
Eleante-Logo

Antwort von Eleante

Hey Martijn, we haven't been able to collect your package because we were not notified as you never sent us the tracking number. Your package was automatically returned to you by the courier for that reason.
In order to receive a full refund you will have to reship it again and please notify us this time so we can collect it and issue you a full refund. We already sent you an email with this information.

Have an amazing day!

Bewertet mit 1 von 5 Sternen

POOR QUALITY AND NO REFUNDS

I ordered some loafers from Eleante, I was slightly sceptical of this being just another instagram/affiliate marketing scam, and it is.

The delivery took two weeks, then when it came, the "suede" loafers were more like cheap slippers.

I requested a refund and returned my item within a few days. At which point their "support" team stated that no refunds available as this item was bought on discount. All purchases have a discount so this is obviously their scheme for no refunds policy which apparently overrules the law and consumer rights.

12. Juni 2024
Bewertung ohne vorherige Einladung
Eleante-Logo

Antwort von Eleante

Hey Zak, please accept our sincere apologies as our customer service representative made a mistake in handling your return process. Rest assured as we issued you a full refund on your order.
Have a great day!

Bewertet mit 5 von 5 Sternen

Great site

Ordered from the US. Arrived within 6 days and without any extra unexpected payment at the border (price includes all duties and taxes). Ordered 2 loafers (brown and navy blue) which are both very high quality. Will definitely order again

1. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great quality, packaging and customer service, 5 stars for me

I have now had 4 orders from Eleante and I absolutely love the quality of their products.

They have that extra level of craftsmanship on their Loafers which makes them stand out from other brands.

The fact that their packaging and customer service is also second to none is simply the cherry on top.
Would definitely recommend this brand.

17. Mai 2024
Bewertung ohne vorherige Einladung
Eleante-Logo

Antwort von Eleante

Hey Scott, thank you for the kind words about our brand and taking the time out of your day to leave us a review.
As a small business, we are really happy to hear feedback from a repeat customer like you, it encourages us to work even harder.

Have a great day!

Bewertet mit 5 von 5 Sternen

Fantastic clothing brand

Have used this brand for multiple orders now and product quality is always excellent. I had an issue with my order recently due to the courier and the customer service team went above and beyond to get my order to me the next day. Fantastic brand.

4. Mai 2024
Bewertung ohne vorherige Einladung

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