Electrical Energy Bewertungen 28

Brilliant install once again with Danny Martin and Craig, With a Givenergy Inverter Solar and Battery setup for our home. The installation was neat and fitted as planned.
Danny took time to tailor the setup to our useage and house layout, we went for a west facing setup at the rear of the house and its performing ahead of what we expected. Costs and options were always made clear and we decided to add 4 more panels for winter useage.
Great friendly local hard working team who follow through on what they say they will do, we couldnt be more pleased.

Very knowledgeable. Easy and straightforward to deal with. Completed the work in a timely manner. Good communication.

Very efficient and a reasonable price. Battery storage is a must! Matt Clarkson is extremely helpful.

They conducted a very professional job and saw to all the defects. Were very thorough in all all their work and cleaned uo afeter. I could not fault them.

My excellent experience of Electrical Energy echoes the very positive reviews from most previous customers.

Like others I also looked at installations through a couple of the major utility companies but went with Electrical Energy because (i) their quote was very competitive, (ii) they were local to my area and (iii), above all, their willingness to listen to my questions and give me the answers I needed. As a complete solar panel novice I was unsure about many aspects of the systems, in my case panels plus a hybrid inverter and battery, but site visits by Paul in the first instance, then Danny, were immensely useful in helping me to clarify my thinking. They always responded quickly and clearly to my e-mail and phone enquiries to make sure I got the system I needed. By contrast, my impression of the other companies I contacted was that they were mostly interested in pushing their "standard system".

Installation went ahead quickly and I was impressed by the professionalism of all involved. The scaffolding team were quick and tidy, both in erecting and disassembling the scaffolding, which went ahead within a couple of days of panel installation. Electrical Energy's panel installation team were equally efficient and tidy, and I was especially impressed by their electrical expert, James, who did a great job not just of the installation itself but explaining the ins and outs of the system and associated control app.

I have had the system up and running for two months now, and could not be more pleased with it. If anything the benefits are even greater than I expected. My only regret is that I didn't install a system years ago!

Overall, I my experience of Electrical Energy was 5 star from beginning to end, and I am happy to recommend them to anyone considering a solar installation.

They installed a Givenergy EV charger for me, James turned up bang on 08:00 as arranged, installed the charger and the other electrical equipment required, all very neat, explained how it works and left the site as clean as he found it. I'm very satisfied with the whole process.

Electric Energy were very quick to respond to a problem with our EPS switch, when Electricity North West decided to schedule an upgrade to the power supply in our area.

So we had emergency power supply during the outage!

Thank you Danny, (and the guys).

When we decided to have panels and battery fitted to our property, we contacted a number of companies for information and quotes. We selected Electrical Energy for the job as their rep turned up punctually, offered advice and information and was able to answer all our questions about their product. Unlike with other companies, we did not feel pressured to make a quick decision, and felt confident about Electrical Energy from the outset.
Prior to the install we changed our minds about where we wished to have the inverter and battery fitted. When we contacted E.E. about this, there was no fuss about it: they arranged for an on-site check by ‘Big George’, who is an excellent ambassador for the company. He was very thorough and put our minds at rest – and his skill and expertise ultimately meant that we avoided having to have an extra meter box fitted to the house.
The install went incredibly smoothly: the team didn’t stop all day and did an excellent job. Roof tiles all went back so well that it’s impossible to tell which ones had been removed. Full marks all round!
We had a minor issue with the inverter occasionally not discharging properly, and were impressed by the level of technical support we received to sort out the problem.
Since then, we have been extremely pleased with the installation, and would highly recommend Electrical Energy without reservation.
David Walker

In 2019, Electrical Energy fitted a Giv Energy battery for me. The installation was carried out expertly, to a high standard and thankfully the battery has performed well. Last year, I ordered a plug-in hybrid and contacted EE for their recommendations of a charger to integrate with my existing solar equipment. A Zappi charger was duly fitted to the same high standard and I'm pleased to say it is working well. Just want some sunshine now to take advantage of pure solar power.
I wouldn't hesitate to recommend EE to any one needing help with any solar equipment.

We didn’t use Electrical Energy to install the original solar panels but wish we had. Electrical Energy installed some extra batteries for us and despite them being unfamiliar with our battery system they did an exceptional job for which we are extremely grateful. Right from the first contact with them they went above and beyond to help us. The staff are brilliant, helpful, knowledgeable, courteous – I could go on. Kept us informed every step of the way. They respected both our property and ourselves. I can highly recommend this company for solar installation. A big thank you to all at Electrical Energy. Julie & Martyn, Cleveleys

The whole experience was first class from enquiry to completion really nice people to do business with a big thank you to all.

We recently moved into our property which had Solar Panels already installed. Never having had experience with solar panels before we contacted the installer Electrical Energy for advice as to how it all worked. Within a week we had one of their team out to our house and the engineer explained everything we needed to know and understand the system. James was very knowledgeable professional friendly and so helpful. This company is an asset to their industry and we would highly recommended Electrical Energy. Thanks also go to Jess who arranged everything for a smooth experience. Thank you all so much

Absolutely fantastic service from giving advice on what we would need and giving us a quote, installing and after care support. The installers did an excellent job fitting the panels. They turned up when they said, worked efficiently as a team and cleared up afterwards. The whole team were always happy to help with any questions we had before, during and after installation and organised all the trades people to work together so that everything including some roofing work we needed doing, could be done in just a couple of days. We are really pleased with our solar panels and storage batteries and would not hesitate to recommend this company.

I had solar panels, 2 x 8.2kWh batteries and a hybrid GivEnergy inverter installed approx. 1 year ago by Electrical Engergy.

The price was fair (lower than other quotes) and the install was quick, tidy and painless.

No problems since install.

After much deliberation we decided to install panels and battery. Many Suppliers in the area but the one that we "clicked" with was Electrical Energy. The price was fair, the people all friendly and efficient and the work done to a high standard. In essence everybody was helpful, patient, informative and nothing was too much trouble. The star however was the other Matt who had to spend a day and a half on our roof installing the gear in some of the highest temperatures this year so far!

Great service from Matthew Clarkson and his team at Electrical Energy from initial quote through installation the process was smooth, easy to understand and professional. The installation team were very efficient and installed everything in under a day. Cant recommend enough

Very good experience from the start to finish, nice bunch of lads who came and did the install, they didn't mind me asking questions etc and when finished left the place tidy, Thanks Alistair

Had Danny an the team from electrical energy recommended to me from start to finish they were professional an competent I am more than happy thank you for your service

Terrible untrustworthy liars, lacking skill and knowledge.

Was visited by the salesman who designed a solar panel and battery system. I signed up to a three part contract totalling £13,600, first payment on agreeing the work, second payment on all parts in stock and fitting date confirmed, third payment on completion. I Made the first payment Waited 2 months and had a new roof installed with scaffolding left up for the solar fitting. Agreed a date for fitting solar, made second payment.

48 hours before the solar was due to be installed I was told (by phone) by the salesman that the system he designed won’t work and they would have to install a more expensive system. They would wave all profit on the job but still wanted another £800 to do the job. On the phone I disagreed and did not want to pay more than the fixed quote price we had both signed on the contract.

I then received an email from the salesman saying I agreed to the changes, I called the boss of the company and he said
“the salesman got the design wrong and he was wrong to do that”.
I mentioned the price increase and that we had a fixed price, but he glossed over that saying the more expensive panels were available right away and could be fitted next week, no delay, this leaving me thinking that the price was included in the mistakes the salesman made and that he was wrong to do a price increase and a faulty design, Also I had a signed contract at an agreed price.

The solar panels were fitted, a day later I went up to check the work as it was done whistle I wasn’t at the property, what I found were multiple broken tiles stuck back together with silicon some even cracked all the way across and glued so that a silicon joint was holding up 2/3 of a whole tile, I eventually got through to the boss again, I explained I wasn’t happy with the work and that the damage had been hidden and nothing said, when I brought this up with the boss a torrent of excuses came down with he’s expanding his business, extending the office, putting in new phones, switching to pc’s over laptops, hiring new call handlers and most importantly sacking and struggling to hire roofers. I said I don’t want his roofers back on my roof and he agreed to pay for the damage to the tiles.
Another date was arranged for the electrician to finish the install funny because originally the whole fit was to be done in a day but took 3 days spread over a month and when they left they couldn’t say what day they would be back, also the office was only open Monday, Wednesday and Friday so communication was very poor, that includes email.

So the install was completed and I was sent the bill form a contract I didn’t sign or agree to, I challenged it and stated I wanted £100 off the original price for the damage the boss said he would cover.

But no, apparently me still wanting the job doing and letting them do it means they can basically charge what they want. Also letting me do my own repairs thinking they would pay for their damages means I couldn’t then hold them to a 14 day right to repair. Fact is the left it unsafe and tried to hide it and iv small kids, don’t even bear thinking about.

Eventually they agreed to only overcharge me by £400 not £800 tho legal advice did say there was a case the costs of chasing it means I just had to pay.

So, can’t design a working solar system.
(There was a further issue with a wireless connection to the meter that turned into a wired connection so a neater cheeper original quote ended up more expensive and with trunking up one side and down the other on my house.)
Can’t work on a new roof without causing damage then hide it.
If they get things wrong customer pays.
Contracts mean nothing happy to break it.
Communication poor to impossible.

I just feel like the scam is to leave you waiting expecting something then wait till your paying rent on scaffolding and up the price to just a little less than a dismantlement and erecting a new scaffold would cost, funny that the more expensive panels were available immediately after waiting months on the agreed lower price for the others.

I’m also not the only person they have done this too because they knew my system wouldn’t work because they had already tried it on someone else’s roof, who knows what they paid or how many broken tiles were hidden

Recently had a full solar install completed at the beginning of October which included solar panels, 9.5kWh GivEnergy battery, and a 3.6kWh Hybrid Inverter. The system is fantastic and has been working from day one, the install was done professionally and the installers have done a great job.

Time Delays
If anyone is looking for a solar install in the current climate - do not expect this to be completed in the next week or even month. With the microchip shortage and current war in Ukraine - there is a global shortage of everything. So anything related to a solar install is impossible to get a hold of. If you don't believe the installers - check the suppliers, theres sometimes a 6 month lead time (Tesla Powerwall is 2 years). Even the DNO certificates can take up to 3 months for the install which requires nothing. If you want a more powerful system over 4kWh - this can take 6 months.
Do not expect this process to be quick and completed within 3 months.

Install
The install was done over a period of 4 weeks - again this was down to delays with equipment not arriving as promised. There was a slight miscommunication with the landscaping team not turning up to dig a trench, however I was able to do this myself. Once this was done, we had no issues with the install. All the scaffolding was erected and disassembled in a timely manner and both the roofers and electricians did an excellent job - really happy with how it looks. Even made the panels on the roof uniform so it wasn't uneven. All the available certificates came through a couple of days after the job was commissioned.

The System
The system is fantastic. Had no issues with it, the dashboard works really well and the commissioning was done on the day and haven't had to had the installers back. There are a few issues related to the SoC on the battery provided by GivEnergy, but this is apparently across all batteries, but is related to GivEnergy. They are currently trying to fix this as it is a known issue. Apart from this, the system has already started saving us a huge amount of money, even in winter when the sun is at its lowest.

Overall we have been happy with the install provided by Electrical Energy. They are a local company and will come out to do the quote, rather than over the phone and build a system around your needs. I would use them again in the future.