I had good experience overall. The website was easy to use, and the ordering process was smooth. My product arrived on time and their quality was also good.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Top service 👌
I bought a coat a while ago and when it came its quality and the actual piece itself was completely different to what was advertised online. When I asked for a return they tried to get me to spend mor... Mehr ansehen
GOOD service !
Unternehmensdetails
Vom Unternehmen geschrieben
We are EliseElegance, an online fashion store offering a selection of clothing for everyday wear. Our focus is on items that are easy to combine and suitable for different situations, such as casual use, work, or going out. Our collections are selected based on fit, material, and how the items look when worn. We do not aim to follow every trend, but choose products that can be used across multiple settings. Each item is reviewed for basic standards in sizing, fabric, and finish before being added to the store. We work with established suppliers and production partners. Product photos, descriptions, and size information are written to reflect the item as it is sold. We avoid exaggerated descriptions and aim to show what the customer can expect to receive. EliseElegance operates with a practical approach to online retail. Orders are processed through our webshop, and customers can contact us through our listed support channels if they have questions about their order. We aim to provide clear information about products, ordering, and delivery so customers can make informed choices.
Kontaktinformationen
Vereinigtes Königreich
- +44 7456443706
- Support@eliseelegance.com
- eliseelegance.com
3,0
Akzeptabel
28 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 53 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
We've made an order in January from…
We've made an order in January from this website. We got the same products and quality which was written. The quality of the products was really good.
1. Februar 2026
Bewertung ohne vorherige Einladung
I had no major issues with my order
I had no major issues with my order. The service was reliable, and delivery was completed successfully. Their product was good and I'm satisfied.
28. Jänner 2026
Bewertung ohne vorherige Einladung
Poor quality, couldn't get a refund
What a scam, extremely poor quality. I returned an item for a full refund and months later they posted the same item back to me. Steer clear of this website.
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Elise Elegance
Hi Jeanette, we’re sorry to hear you feel this way.
We take product quality and returns very seriously. If an item is returned and meets our return policy conditions, a refund is processed. In some cases, items are sent back to the customer if they fall outside of the return guidelines (for example, worn, damaged, or outside the return window), but this is always communicated.
We would genuinely like to review your case again. Please send us your order number via direct message so we can investigate what happened and provide clarity.
We are committed to fair resolutions and transparent communication with all of our customers.
I had good experience overall
I had good experience overall. The website was easy to use, and the ordering process was smooth. My product arrived on time and their quality was also good.
23. Jänner 2026
Bewertung ohne vorherige Einladung
AVOID AVOID AVOID
Buying from Elise Elegance has been like being transported to a year 2002, when anything ordered from China would NOT be able to be returned and refunded in a timely fashion.
Not only the sizing was very misleading and much smaller than 12 i usually wear, thr material was of very poor quality but oh the return process.... well it's still on the way, and I've returned the dress in NOVEMBER.
If only I had known that the quick "free shipping from NSW" will turn into lengthy "return at your own expense directly to our factory in China" circus, I would have never bought from them.
Multiple emaila back and forth and the only response I'm getting is that "the package has not reached its destination", although it's been in China's customs since early December.
We've all been buying clothes made in China from many different websites, but personally I've never had so much issues returning anything or getting a refund. Duhh! Some companies don't even ask for the product back. SHAME ON YOU Elise NON Elegance. AVOID buying from them at all cost, better stick with larger but more transparent companies that actually care about their customers first, manufacturers second.
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Elise Elegance
Hi,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how frustrating this situation has been for you. That is not the experience we want our customers to have.
We understand how disappointing it is when sizing doesn’t meet expectations and when a return takes longer than anticipated. International returns, especially when packages are held by customs, can unfortunately take much longer than anyone would like. That said, we agree this should be handled clearly and fairly.
We would really like to look into your specific return and refund status personally and help bring this to a proper resolution. If you haven’t already, please contact us directly at support@eliseelegance.com
with your order number, so we can review the case and assist you further.
We take feedback like this seriously and use it to improve our communication and processes. Thank you for raising your concerns, and we hope we can still help resolve this for you.
Kind regards,
EliseElegance Customer Support
DO NOT BUY FROM THIS COMPANY
Please please do not buy from this company the items are FAKE and do not resemble the photos at all they charge a lot for very inferior items. My daughter actually cried on Christmas day when she got the hoodie it was so bad! The quality was so poor you would get better quality from Shein at a quarter of the price. When I asked to return the item the said I had to pay (never known a company that does this) when I refused they offered me $9.30 on an item I paid $62 for! they pretend they are in australia with a UK phone number, a Netherlands address and returns are to China - just a complete scam!
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Elise Elegance
Hi,
We’re very sorry to read how upsetting this experience was, especially that it affected your daughter on Christmas Day. That is never our intention, and we truly regret that the item did not meet your expectations.
We want to be clear that we do not sell counterfeit items. All products are produced for EliseElegance and photographed accordingly, but we understand that fit, fabric feel, and expectations can differ per customer. That said, we take feedback about quality and presentation seriously.
Regarding returns: our return conditions are clearly stated before purchase. As with many online fashion retailers, return shipping costs are the responsibility of the customer. When an item is returned internationally, this can involve our production partner abroad. This is not hidden, nor intended to mislead.
We do not pretend to be based in a different country. EliseElegance operates internationally, which is why you may see different contact and logistics locations. This allows us to serve customers worldwide, but we understand this can feel confusing if expectations are different.
We would still like to review your case properly and see if we can reach a fair solution. Please contact us directly at support@eliseelegance.com
with your order details so we can assist you personally.
Kind regards,
EliseElegance Customer Support
Misleading company
I purchased a dress that did not fit. When requesting to return for a refund, you are advised to return the dress to China at your own expense. At no point on their website or in their returns policy do they disclose that returns must be sent internationally. The dress was shipped from a NSW address and consumers are led to believe they are an Australian-based business, saying "Free shipping within Australia". Returning the item internationally has cost a significant amount, which I would never have agreed to had this been disclosed upfront. I returned the dress 9 weeks ago and still no refund. It arrived in China after 4 days, but has since been in customs. I have contacted them numerous times and get nowhere. I would strongly suggest avoiding this company.
23. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Elise Elegance
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how frustrating this situation has been for you.
We understand your disappointment regarding the return process and the time it has taken. While we do offer free shipping within Australia for delivery, returns are handled via our international fulfillment partner, which unfortunately can involve international shipping and customs delays. We agree that this should be communicated as clearly as possible, and we are actively reviewing how we present this information to avoid misunderstandings in the future.
Regarding your refund: when a return is held in customs, we are unfortunately dependent on the carrier and local authorities before it can be processed on our end. That said, we absolutely want to help resolve this properly. If you haven’t already, please email us directly at support@eliseelegance.com
with your order number and return tracking details, and we will personally review your case and look for a fair solution.
We truly regret that this has been your experience and appreciate the feedback, as it helps us improve our communication and processes.
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