Elliemd Bewertungen 57

Antwort von Elliemd

6. Mai 2026

Hello,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience left you feeling uncertain and welcome the chance to help. Dosing clarity and confidence in your treatment are extremely important aspects of guaranteed you receive the most premium care in your empowerment journey.

Our formulations are prescribed and dispensed based on the provider’s review of each intake form with dosing instructions intended to correspond directly with the concentration provided by the pharmacy. We understand that this can feel different from purchasing standalone peptide vials elsewhere particularly for customers accustomed to managing their own reconstitution and calculating concentrations independently.

We see that you reached out to our support team and were able to receive clarification as to how the dosing was to be used. It appears one of your primary concerns during that call was pricing as compared to products you have used before. Our programs include more than the medication itself. To ensure you get the most comprehensive care, our products come attached with provider review, clinical oversight, pharmacy dispensing, and ongoing support resources which can make the structure different from non-clinical peptide suppliers.

Your feedback is immensely appreciated. If there is anything we can further clarify for you please let us know as it would be our pleasure to do so. We wish you the best moving forward and appreciate the opportunity to have supported your care.

Thank you so much,

EllieMD

Antwort von Elliemd

17. Apr. 2026

Hello Betina,

Thank you for sharing this feedback. We are very sorry to hear about your experience and especially concerned to learn that you became unwell.

Access to the medical team is tied to an active subscription. This ensures continuity of care and allows providers to safely review and respond within the context of an ongoing treatment plan. We understand this can be frustrating especially after being able to reach them amidst your last subscription though fortunately our customer support team remains available to all customers and is always here to assist, answer questions, and help facilitate next steps wherever possible.

Given the seriousness of what you described, we would like the opportunity to look into this further and support you directly. Please don’t hesitate to reach out to our support team so we can review your case in detail and ensure your concerns are properly addressed as we are dedicated to the health, wellness, and success.

Thank you so much and have an incredible rest of your day,

EllieMD

Antwort von Elliemd

10. Apr. 2026

Hello Kathy,

Thank you for taking the time to share your experience. We are sorry to hear that the treatment did not agree with you and that this has been a frustrating situation for you thus far.

It is our pleasure to address these concerns together to ensure you are as tended to as possible. While the pricing displayed may be presented in a monthly format for ease of understanding, our semaglutide programs are only offered as a 3-month treatment plan, which are outlined during the checkout process and within our terms prior to purchase. This structure is designed to support continuity of care and appropriate dosing over time as these treatments are designed to be followed over a consistent period rather than on a month-to-month basis for optimal effect.

We understand that side effects can occur, and when they do, our team is available to help guide next steps including connecting you with a provider to discuss adjustments or alternatives where appropriate. If you would like we would be happy to arrange such a conversation in order to determine what next best steps might be for you on your wellness journey.

Thank you once again for your time and please feel free to continue reaching out so that we may best assist you,

EllieMD

Antwort von Elliemd

31. März 2026

Hello George,

Thank you so much for taking the time to share your feedback.

We understand how frustrating this experience may have felt especially given your expectation that your shipment timing would align with the date you selected. The intention behind our process is to ensure continuity of care. Renewals are initiated shortly after the medical assessment is completed in order to avoid any gaps in treatment.

To clarify, our program is structured so that once a medical assessment is completed and approved by a provider, the next order is automatically initiated in alignment with the treatment plan to help avoid any interruption in care. Subscription renewals, processing timelines, and applicable administrative fees to compensate for processing and customization of orders are disclosed during checkout and within the Terms and Conditions that are acknowledged prior to completing their order.

We do recognize that the interaction between completing an assessment and the timing of order processing may not have aligned with your individual expectations since the preferred shipment date had been selected in advance. Our team appears to have worked with you directly to review your specific case and provide a resolution with the offer made to postpone your shipment until your desired date though we see that you opted instead to receive it as originally arranged. This option to reach out to us prior to renewal to make schedule adjustments is one that is always available for our Support team to coordinate with you.

If there is anything further you would like us to look into please do not hesitate to reach out as it would be our pleasure to help.

Thank you,

EllieMD

Antwort von Elliemd

31. März 2026

Hello Michael,

Thank you for choosing EllieMD for your health and wellness needs.

We are glad that you were able to speak to our Support team to resolve your concern. It appears that the direct phone consultation with your medical provider was successfully completed shortly after your initial outreach. We see that your treatment plan was reviewed and adjusted with your subsequent order approved and processed accordingly.

It can understandably be frustrating to feel that your interactions were not as amenable as desired in your early message through our portal. We take each patient’s questions seriously so you may feel assured that our support team is made up of real individuals as opposed to AI, and that future interactions will be just like those you were able to have over the past few days with live individuals who are eager to assist you.

If you have any lingering questions at all please do not hesitate to reach out as it will be our pleasure to assist you as fully as possible.

Thank you so much and have an incredible rest of your day!

EllieMD

Antwort von Elliemd

26. Feb. 2026

Hi Christel,

Thank you for sharing your experience. We understand how this situation felt frustrating, and we appreciate the opportunity to clarify.

At EllieMD, the medical intake form serves as the clinical evaluation and is reviewed by a licensed provider in an asynchronous telehealth model. A live video visit is not always required for medical review or determination. This process follows telehealth regulations and ensures appropriate documentation before any treatment decision is made.

After you expressed that you no longer wished to proceed, your order was successfully canceled prior to being processed by the pharmacy. Although our policy explains that cancellation is not guaranteed once medical review has begun, in your case we were able to intercept the order before fulfillment. A refund was issued in accordance with our published policy, including the standard administrative fee outlined at checkout.

We also understand that certain verification steps, such as photo submission, can feel uncomfortable. These requirements come from our medical network to verify identity and ensure accurate medical documentation within a compliant telehealth framework. They are in place to protect both patients and providers.

Patient safety, consent, and regulatory compliance are extremely important to us. We are glad we were able to resolve this matter directly and ensure no medication was dispensed.

If you have any further questions, our support team is always available to assist.

Thank you once again,

The EllieMD Team

Antwort von Elliemd

26. Feb. 2026

Hello Anthony,

Thank you for taking to time to share your experience with us. We understand how frustrating this situation has been and appreciate the opportunity to provide additional clarity.

Our platform connects patients with licensed medical providers who evaluate whether an individual is an appropriate candidate for a requested treatment. Provider approval indicates clinical appropriateness, but it does not mean a treatment is considered medically necessary under insurance or reimbursement standards. We recognize that this distinction can be confusing and hope this clears any potential misunderstanding.

A Letter of Medical Necessity may only be issued when a treatment is clinically mandatory to treat a specific condition. In this case, the provider’s approval reflected that the treatment was considered elective and supportive in nature rather than an unavoidable requirement for care. This determination is based on established provider and healthcare compliance guidelines and is not solely a company policy.

Regarding reimbursement, our website states that most prescriptions and supplements may qualify for HSA/FSA reimbursement depending on the individual’s plan and that coverage may vary. We encourage customers to confirm eligibility with their plan administrator prior to purchase. Eligibility decisions are made by the benefit provider not by our company.

Our team made multiple efforts to explain these policies and documentation limitations. While we regret the frustration this process has caused, our responses were guided by applicable medical and reimbursement standards.

We remain committed to transparency, regulatory compliance, and high-quality patient support alongside the continued empowerment of our customers. It would be a pleasure to answer any further questions about the matter as our support is always available to assist.

Thank you,

The EllieMD Team