Emma Sleep NZ Bewertungen 

722
•
TrustScore 4 von 5

3,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

Bought the Emma mattress 3 years ago and after having it a few months I noticed the shape of my sleeping position has been in printed. Swapped the head to feet and slept fine again but then the same i... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I actually purchased this as an early Christmas present for ourselves/hubby whos been complaining of a sore back. Arrived extraordinarily quickly in a compact box which wasnt immediately clear what w... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Delivery and unpack was fast and easy June 24. Purchased for advertised "zero partner disturbance technology" and the heat dispersing foam. I can confidently say that it does not do either of these th... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Fantastic,having purchased a hard az matress 4yrs ago,had to do something to soften the bed.Wish we could have afforded the matress,but being on the pension,out of reach unfortunately.How long have Ki... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Matratzengeschäft
  2. auch in
  3. Bettenfachgeschäft
  4. Schlafzimmermöbelgeschäft

Über Emma Sleep NZ

Vom Unternehmen geschrieben

Emma Sleep® is the leading D2C bed-in-a-box brand in the world. After being name Europe’s fastest-growing tech-start-up, we have been working hard on expanding our product portfolio growing our team of experts to provide our customers with the best sleep experience.


We have invested a great deal in developing products that optimally support and relax your body. The Emma Mattress offers maximum adaptability thanks to the perfect combination of materials to ensure the highest levels of comfort.

Our exceptional Emma Comfort mattress has been awarded Top Score Mattress by CHOICE® experts for two years in a row in 2021 & 2022. CHOICE® is Australia’s leading consumer advocacy organization.
With Emma, you can unlock the best in yourself. Because when you have a great night of sleep, you have a great day ahead.

It’s nothing new to us, and our sleep experts have been saying it for years. We are proud of the products we make. Proud of who we make them for. And proud that at any given moment, we are the brand that can Awaken Your Best.

Warning ⚠ Please don't provide any personal information such as email address and order number in the public review, as you could become victim to fraud

Our Customer Service Team is here for you! Monday to Friday from 8:00 am until 5:00 pm

Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

722 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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Hat keine negativen Bewertungen beantwortet

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,8

Alle Bewertungen

(722)

1 Bewertung in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Very comfy topper

Really impressed with the speed of delivery and quality of the mattress topper. Very happy

6. Oktober 2022
Emma Sleep NZ-Logo

Antwort von Emma Sleep NZ

Hi Leigh. We're happy to hear that you have been enjoying your Emma Flip Topper. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy. - MV

Bewertet mit 5 von 5 Sternen

Emma-sleep mattress topper is a fine product…

The mattress topper is just firm enough and soft enough to allow me a really good night's sleep. Both myself and my husband are really happy with the Emma -sleep mattess topper.

23. Oktober 2022
Emma Sleep NZ-Logo

Antwort von Emma Sleep NZ

Hi Margaret. We are happy to hear that you have been enjoying your Emma Topper. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.

Bewertet mit 5 von 5 Sternen

Waking up refreshed with no sore back.

My bed had such a firm matress so I was waking up every morning with a sore back.
I bought a matress topper from Emma Sleep hoping it would make a difference.
Wow I am extremely happy, its not too firm and not too soft. It's perfect and I sleep better and wake up refreshed with no back pain.
Highly recommend 👌
Yvonne

1. Oktober 2022
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Antwort von Emma Sleep NZ

Hello Yvonne, we are happy to hear that you have been enjoying your new Emma Flip Topper. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy. -BB

Bewertet mit 5 von 5 Sternen

I bought the mattress for our teenage…

I bought the mattress for our teenage daughter. Her sleep has improved and she no longer has back ache! We also have the mattress and subsequently our sleep quality is so much better! Very comfortable mattress indeed!

1. Juli 2022
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Antwort von Emma Sleep NZ

Hello Siala, we are happy to hear that your daughter have been enjoying her new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type and we're glad to hear that it eases her back pain. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy. -BB

Bewertet mit 4 von 5 Sternen

Sturdy but comfortable product.…

The pillow was a little more firm than I liked, but once I removed a layer it has been fine.

16. Oktober 2022
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Antwort von Emma Sleep NZ

Hi Clark. We're happy to hear that you have been enjoying your new Emma Pillow. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.

Bewertet mit 5 von 5 Sternen

Wonderful experience

15. Oktober 2022
Emma Sleep NZ-Logo

Antwort von Emma Sleep NZ

Hi Jennifer. Thank you so much for the kind feedback. Please let us know if we may be able to do anything more for you. We would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. We hope you enjoy your Emma mattress for many years to come! - MV

Bewertet mit 4 von 5 Sternen

Memory foam is a game changer!

Husband is very happy with his Emma pillow. Great to have the option to adjust the layers/height. Can feel quite thick/sturdy but you still melt into it. Would be nice to have a contour version available too!

12. Oktober 2022
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Antwort von Emma Sleep NZ

Hello Jessica. Thank you for your kind feedback and continuous support of Emma. We are constantly looking to improve the products we provide to our customers and your thoughts are invaluable to us. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.

Bewertet mit 4 von 5 Sternen

Awful bed

Wasn't quite right for me but they honored the trial period so I'll give a decent review.

10. Oktober 2022
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Antwort von Emma Sleep NZ

Hello Chris. We're sorry to hear that the mattress you received seems to have developed a fault. Upon checking, we can see that this has been raised to our customer support team and a replacement has been processed. We regret to see that you were unable to take advantage of the 100 Night trial and extension for the return/refund and we hope you can accept a replacement in line with our Terms and Conditions. Please be advised that the mattress is dispatched directly from the factory, so it may be that it initially smells 'new' when it arrives. Should you have issues regarding the new mattress, please feel free to reach out to us at support@emma-sleep.co.nz - MV

Bewertet mit 3 von 5 Sternen

Soft

I found online that Customers can request mattress toppers if they feel their mattress is softer than they were expecting, My request was declined.
I ordered three mattresses. It would have been good to even get 1 for our super king bed.
Thanks

10. Oktober 2022
Emma Sleep NZ-Logo

Antwort von Emma Sleep NZ

Hello Pawan, we sincerely apologise about this. Also, a useful tip to know is that the bed frame used will affect the performance of all mattresses in certain ways. For example, a slatted bed base will give a mattress a softer feel compared to a divan base with a solid platform, which will make the mattress feel firmer. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. -BB

Bewertet mit 3 von 5 Sternen

Hot to sleep on

This bed was delivered super quick and in a relatively small tidy box which was easy to store since we didn't open it for several months.
This bed is amazing to lie on...firm yet soft and comfortable and minimal partner disturbance (I have Restless Leg Syndrome) Initially I would have given it 5 stars.
However, the actual mattress retains ALOT of body heat. It heats up quickly and then if you are a hot sleeper like my partner then it's impossible to get cool. Even as a cool sleeper I found I was wearing light summer Pj's during frosty nights because it's just so warm. Fine for winter but we will have problems come summertime.
The other thing is that after sleeping on it for only 3 months it has already got depressions where our bodies lie with a noticeable 'lump' in the middle. No, you can't see it but you can feel it.
Overall it is very comfortable and affordable especially if you get it on sale but I'm uncertain about it's longevity and summertime comfort.

10. Oktober 2022
Emma Sleep NZ-Logo

Antwort von Emma Sleep NZ

Hello R, we sincerely apologise to hear about this. In this case, as you mentioned that you find the mattress too hot. Can you please use a plywood board under your mattress to add support and make your mattress firmer? It helps to make the mattress a lot firmer preventing you from sinking into the mattress as much and could help combat heat retention. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. -BB

Bewertet mit 4 von 5 Sternen

Bed was too soft for my husband but the…

Bed was too soft for my husband but the topper definitely helps & wasn’t too hard for me who liked it soft

10. Oktober 2022
Emma Sleep NZ-Logo

Antwort von Emma Sleep NZ

Hello Sharron. We're happy to hear that you have been enjoying your Emma Topper. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy. - MV

Bewertet mit 3 von 5 Sternen

It is a very nice mattress except that…

It is a very nice mattress except that I don't like memory foam and it woke me up all night For that reason I want to return it please

9. Oktober 2022
Emma Sleep NZ-Logo

Antwort von Emma Sleep NZ

Hello Margaret. We're sad to hear that you did not find the mattress a good fit for you. Upon checking, a member of the customer support team has already reached out regarding the return of your order. If there is anything more we can do for you please do let us know. - MV

Bewertet mit 5 von 5 Sternen

Very quick email to acknowledge that

Very quick email to acknowledge that the mattress had been picked up and was on our way. Unfortunately the courier company took longer than expected so didn't receive until 11 days later. Mattress is lovely though

21. September 2022
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Antwort von Emma Sleep NZ

Hello Hamish. Thank you for your kind feedback and we're sorry to hear about the delay in your delivery. Your feedback helps us address these opportunities and improve our processes to serve you better. If there is anything more I can do for you please do let me know. - MV

Bewertet mit 4 von 5 Sternen

Warm and comfy

Warm and comfy. Initially thought it might be too firm when I first slept on it, but over time is feels comfy, supportive, and warm.

29. März 2022
Emma Sleep NZ-Logo

Antwort von Emma Sleep NZ

Hello Claudia. We're happy to hear that you have been enjoying your Emma Mattress. Please let us know if we may be able to do anything more for you. We would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. We hope you enjoy your Emma mattress for many years to come! - MV

Bewertet mit 1 von 5 Sternen

Many email requests to do a review!

So many email requests to do a review.

6. Oktober 2022
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Antwort von Emma Sleep NZ

Hello Toomany, thank you for sharing this with us. We sincerely apologise if you keep receiving an email to answer the review. In that email, you can choose to unsubscribe so you won't be receiving an email about this. If there is anything more we can do for you please do let us know. -BB

Bewertet mit 3 von 5 Sternen

New mattress

I am still getting use to the new mattress it is a lot firmer than what I am use to . I have issues with my back and am hoping this mattress will help time will tell .
Hi Emma mattresses this is my update I am now 2 months on the new mattress , I have now added a bambilo topper pad plus a foam topper, this mattress is too hard for me it's like sleeping on a board I don't think it's going to get any better. Are any of your mattresses softer or are they all the same. Looking forward to your response
Regards Clare

2. Oktober 2022
Emma Sleep NZ-Logo

Antwort von Emma Sleep NZ

Hello Claire. Sorry to hear that you find the mattress too firm. If you would like, you may reach out to our Customer Support Team at support@emma-sleep.co.nz with regards to the firmness of the mattress and we may be able to do something to help ease the experience. Please let us know if we may be able to do anything more for you. - MV

Bewertet mit 5 von 5 Sternen

Quick delivery and comfy

Quick delivery and easy handling. Comfy mattress and easy to wash

5. Oktober 2022
Emma Sleep NZ-Logo

Antwort von Emma Sleep NZ

Hello Wiebke. We're glad to hear that you were satisfied with the mattress and our services. We wish you a happy sleep with Emma. Do let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. Hope you enjoy your Emma Mattress for a long time! - MV

Bewertet mit 4 von 5 Sternen

Less back pain

I'm definitely waking up with alot less lower back pain. Just missing the plushy soft feel I like.

22. September 2022
Emma Sleep NZ-Logo

Antwort von Emma Sleep NZ

Hello Chrissy. We're happy to hear that your condition has gotten better. Thank you for your kind feedback and continuous support of Emma. If you would like, you may reach out to our Customer Support Team at support@emma-sleep.co.nz with regards to the firmness of the mattress and we may be able to do something to help ease the experience. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy. - MV

Bewertet mit 5 von 5 Sternen

So comfy

So comfy, retains shape and great removable cover!

2. Oktober 2022
Emma Sleep NZ-Logo

Antwort von Emma Sleep NZ

Hello Jessica. We're happy to hear that you have been enjoying your Emma Mattress. Please let us know if we may be able to do anything more for you. We would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. We hope you enjoy your Emma mattress for many years to come! - MV

Bewertet mit 5 von 5 Sternen

Truly excellent sleep experience

Exactly as described - truly excellent sleep experience; genuinely improved my quality of life. Kinda look forward to going to bed for that "ahhhh..." factor now ;0)

4. Oktober 2022
Emma Sleep NZ-Logo

Antwort von Emma Sleep NZ

Hello Richard, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy. -BB

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