End of Tenancy London Bewertungen 119

TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I used End of tenancy London to prepare my flat before handing the keys back to the landlord, and I could't be happier with the service. I highly recommend this company for their fast, reliable, and p... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Our cleaning was completed on Sunday, and we are absolutely delighted with the service. The team arrived early, assessed the property right away, and got straight to work. They finished ahead of sch... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Tseko and Oleg came to clean our large 3 bedroom 2 bathroom house at the end of our tenancy. They did a really good job and we were impressed, they even managed to clean a big mark off the inside of t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Our friends recommended this company at the last minute, we booked them for the next afternoon. Really really fast and easy to organize. They arrived on time and start to work immediately, spent a lot... Mehr ansehen


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

119 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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Bewertet mit 5 von 5 Sternen

Great job 👏

We had to move house and needed to find someone to do a professional end of tenancy cleaning. I recommend them because the team did a great job, they were very professional, polite and helpful. Well done and thank you 😀

18. Jänner 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A company provides a good services

A company provides a good services, has a good team too.
I recommend it to people looking for this kind of services.

11. Dezember 2024
Bewertung ohne vorherige Einladung
End of Tenancy London-Logo

Antwort von End of Tenancy London

Hello Sabrina,

Thank you for sharing your feedback with us!
We are glad to hear that you enjoyed our service, and we look forward to assisting you again!

Bewertet mit 5 von 5 Sternen

Great service

Great service, done a really good job. Amazing

24. Jänner 2025
Bewertung ohne vorherige Einladung
End of Tenancy London-Logo

Antwort von End of Tenancy London

Hello Ghaida,

Thank you for sharing your feedback with us!
We are glad to hear that you enjoyed our service, and we look forward to assisting you again!

Bewertet mit 5 von 5 Sternen

Amazing service

Amazing service, will definitely use again!

26. Jänner 2025
Bewertung ohne vorherige Einladung
End of Tenancy London-Logo

Antwort von End of Tenancy London

Hello Aaliyah,

Thank you for sharing your feedback with us!
We are glad to hear that you enjoyed our service, and we look forward to assisting you again!

Bewertet mit 5 von 5 Sternen

Great service

Great service. The team did a great job and deep clean of the areas, overall good attitude, cooperative with us and tried their best to accommodate the needs. Also brilliant customer service. Vanessa give me a lot of options and their prices and was able to send me all the information by the email. It turned out to be very easy to organise clean with them.
I WILL RECOMMEND THEN TO EVERYONE

7. Jänner 2025
Bewertung ohne vorherige Einladung
End of Tenancy London-Logo

Antwort von End of Tenancy London

Hello Mihaela,

Thank you for sharing your feedback with us!
We are glad to hear that you enjoyed our service, and we look forward to assisting you again!

Bewertet mit 5 von 5 Sternen

We used End of Tenancy London for our…

We used End of Tenancy London for our moving out. The team was great, very polite and helpful and the cleaning job was awesome. Our house was spotless and we get our full deposit back. Highly recommending this company for peaceful and professional moving out process!

2. Jänner 2025
Bewertung ohne vorherige Einladung
End of Tenancy London-Logo

Antwort von End of Tenancy London

Hello Amy,

Thank you for sharing your feedback with us!
We are glad to hear that you enjoyed our service, and we look forward to assisting you again!

Bewertet mit 5 von 5 Sternen

I have used End of tenancy London and…

I have used End of tenancy London and their teams for over two years. They are good at what they are doing.
Highly recommended for anyone needing a reliable, high-quality cleaning service. Thank you!

18. Dezember 2024
End of Tenancy London-Logo

Antwort von End of Tenancy London

Hello Adel,

Thank you for sharing your feedback with us!
We are glad to hear that you enjoyed our service, and we look forward to assisting you again!

Bewertet mit 1 von 5 Sternen

Used this company to do an end of…

Used this company to do an end of tenancy clean.
We had money withheld from our estate agent as the oven was not clean. We asked them to refund the costs (£30) they refused. They offered to reclean. How can they reclean if it is an end of tenancy clean.

17. November 2024
Bewertung ohne vorherige Einladung
End of Tenancy London-Logo

Antwort von End of Tenancy London

Hello Natalie,

As you make an appointment with us you are agreeing with certain company policies as we discussed over the emails.
Your service was carried out on the 17th of November, and your guarantee expired on the 20th of November, you received the notice from the estate agent on the 25th of November about the issue with the oven, but you did not inform us. If you had let us know, we would have resolved the issue, although your guarantee had expired.
You informed us on the 10th of December, asking for a refund of £30.00, even though you were charged only £16.00 for the oven cleaning, demanding to pay you not only for the oven cleaning but for the labour of the handyman and electrician and threaten us with a bad review not based on the real experience.
As we mentioned in our emails, we are not able to meet your request for a refund, as we were not informed about the issue in a timely manner so we can resolve it.
Although we prioritize customer satisfaction, we are unable to resolve the issue considering all mentioned above.

Best regards,
Vanessa

Bewertet mit 2 von 5 Sternen

Really poor experience

Really poor experience! Though team worked all day, they had no attention to detail, I had to point out so many areas where things were still dirty and clean myself as they watched! As part of the service they do the sofa and beds but literally no improvement, even though they were not bad to start with, there machine is clearly not a professional one. Please do not use these cleaner, they are not awful but for what you pay for you may as well clean yourself, it’s nothing better than a wipe dow .

7. Oktober 2024
Bewertung ohne vorherige Einladung
End of Tenancy London-Logo

Antwort von End of Tenancy London

Hello Kirstie,

After numerous tries to find your contacts and resolve the issue, we are pressured to write a reply with information about the company you mistook us for.
This company website has a similar name end-of-tenancy- London, still, despite the similarity of the names we aren't connected in any way. Below we will be able to provide you with the Trustpilot page for this company and you can check the reviews and the website. There are a lot of reviews with the same complaint as yours.
Please, bear in mind, that we are not the same companies, you can check our website and call our customer support if more information is needed.

https://www.trustpilot.com/review/end-of-tenancy-london.co.uk

Below you will find our contacts:
Customer Support
M: +4475 2666 0687
E: office@endoftenancylondon.co.uk
W: www.endoftenancylondon.co.uk

Best regards,
Vanessa

Bewertet mit 5 von 5 Sternen

Fantastic job

Fantastic job, very happy with the service. Professional, precise, good timing, well mannered and positive people.

16. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Outstanding service

Outstanding service! The cleaning company did an amazing job, paying attention to every corner of my house. I'm beyond happy with the results and would highly recommend them to anyone seeking for the cleaning company.

31. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great cleaning services

Outstanding Company!Professional team! Excellent job !Highly recommend this cleaning company! The team was on time, professional and very thorough. Every corner of my flat was spotless. I’m extremely happy with their service and will definitely use them again.

1. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Disappointing Service and Lack of Accountability

I had a very negative experience with End of Tenancy London, and I strongly advise others to avoid their services. The end-of-tenancy cleaning they provided was extremely poor, leaving my landlord no choice but to hire another cleaner to finish the job. Unfortunately, this resulted in an additional deduction from my deposit, meaning I paid for the same cleaning twice.

To make matters worse, they unexpectedly added an extra charge, claiming that the flat needed to be pre-cleaned before they could start. This came as a complete surprise, given that I was hiring them for a deep clean.

Despite their promises, they failed to provide a receipt once the "clean" was completed. The checkout report from the landlord still mentioned dust, debris, smears, and stains—all left behind after their supposed thorough cleaning.

I have made multiple attempts to resolve this issue, sending the report and following up with numerous emails. However, End of Tenancy London has repeatedly ignored my communications and refuses to take responsibility for their substandard service.

Given their blatant negligence and refusal to engage in any form of resolution, I am now in the process of taking legal action. This level of service is unacceptable, and I hope others can avoid going through the same frustrating experience.

29. August 2024
Bewertung ohne vorherige Einladung
End of Tenancy London-Logo

Antwort von End of Tenancy London

We understand that you need an urgent response and we are apologizing for the delay in the investigation!
Please, bear in mind that every investigation takes time.
As we said in our previous email we care about customer satisfaction and although your guarantee expired on Monday, 2nd of September we were not aware of the situation in a matter of time, we conducted an investigation and looked into the inventory report, provided by you on Thursday, 5th of September.
Unfortunately, many of the things mentioned in it (walls, blinds, curtains, balcony) are additional services that we provide upon request and at an additional cost.

Best regards,
Vanessa

Bewertet mit 5 von 5 Sternen

Would 100% recommend

I used End of Tenancy as I was moving out of my rented property. They turned up at the arranged time & were incredibly professional & methodical in cleaning the house. The end result was that my landlord was unable to find a reason to not give me my full deposit back, which is very rare when you are renting. I would definitely recommend them.

9. August 2024
Bewertung ohne vorherige Einladung

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