Endurance Beds Bewertungen 

127
TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Beautiful bed very happy, my only complaints are no assembly instructions was supplied and no cover for the exposing bolts which hold the frame together. I feel the covers would have given a better f... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Supplied 2 extra bed slats (needed for our mattress) at no extra cost and clearly discussed the details of the finish. Delivered when courier said and willingly carried up to second floor. Bed sturdy,... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Really liked the bed when it arrived, particularly the colour. The slats are very heavy duty and it was easy to out together except no instructions for the middle support for the Super King size we... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Late delivery, wrong parts, no instructions, terrible customer service. Had to pay for 2 nights accommodation due to having no bed to sleep on, their attitude was basically‘get on with it’ Shit at... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Bettenfachgeschäft
  2. Schlafzimmermöbelgeschäft
  3. Matratzengeschäft

Vom Unternehmen geschrieben

Endurance Beds are a family run, online only retailer specialising in bespoke, well-crafted beds and comfortable, supportive mattresses based in the UK. Our range includes wooden beds, metal beds, upholstered beds (including bedsteads, ottomans and divans) and bunks. We have a wide selection of products on our website with many different sizes available as standard. If you were looking to create custom sizes, we can accommodate this. You may require this service if you were fitting a bed frame in a specific space or was looking for a long-term space-saving solution for your growing children. We also offer custom finishes on all products. Whether that be a Farrow and Ball painted finish on our wooden beds or a fabric for your upholstered bed base to match the interior of your bedroom. We are confident in our selection of products as we have taken time to source reliable manufacturers who are both flexible with their design and provide quality, long-lasting products. All products are made-to-order. In addition, we manufacture all the metal bed frames at our site here in Norfolk. To give our customers the confidence to purchase from us, we offer a 12 year guarantee on all bed bases. We owe this to the premium materials used by our experienced manufacturers and our own engineers. Our customer service team are on hand to speak with you about your requirements.


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

127 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,0

Alle Bewertungen

(127)

23 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Delivery of Mattress disasterous

Purchased 7 foot cotwold style bed and accompanying mattress. I received a call from the company not long after the purchase to ask if I wanted to put a zip in the mattress for an extra £150 as the courier may damage it in transit. I was confused so just stated 'don't damage it in transit' please. Bed arrived and is of really good quality- sturdy, looks good and the delivery was spot on. The mattress delivery was a disaster, for a 7 foot heavy duty mattress the two slight looking guys could barely lift it off the ground. I was informed at that point that a zip would have been handy to fold it so that it could be easy moved up two flights of stairs. It would have been nice to have been told that on the call I received. They had the audacity to charge me £75 to get it redelivered with two strong fellas this time. These guys had no problem but the mattress had to be folded to get it up the stairs voiding the warranty and there is a slight dent in the middle now. It'a shame as the bed was perfect

22. Oktober 2024
Endurance Beds-Logo

Antwort von Endurance Beds

Thank you for taking the time to share your feedback with us. We’re pleased to hear that you’re happy with the quality and design of the 7-foot Coxford wooden bed and that the bed delivery itself met your expectations.

However, we regret that the mattress delivery didn’t meet the same standard and understand the frustration caused by the lack of clarity surrounding the zip option. For large, heavy-duty mattresses—particularly in a size like this—our team occasionally recommends adding a zip to make manoeuvring up stairs or through tight spaces easier. Unfortunately, it seems the reasoning behind this recommendation wasn’t explained clearly enough, and we’re sorry for any confusion.

Regarding the delivery service and subsequent charge for redelivery, we sincerely regret that the experience fell short of your expectations. We always aim to deliver a seamless service, and we’re sorry that you were left disappointed, particularly with the impact on the mattress warranty and the reported dent.

It is the customers responsibility to confirm accessibility especially when ordering an over-sized mattress. We cannot be held liable for the fee's accrued for failed deliveries where mattresses cannot make it to the room of choice and are returned by the couriers. Our couriers do seek customers confirmation before attempting to 'force' the mattress into otherwise inaccessible areas.

I apologise that this delivery was not completely seamless. We do learn from every experience and will aim to be more clear in terms of our zip and link service.

Bewertet mit 5 von 5 Sternen

Great bed, good packaging

Great bed, good quality. Arrived in 3 weeks after order.
It was well wrapped - there was a nick on the packaging, which went through 3 layers of the foam wrap, but didn't get through the cling film and bubble wrap, leaving the wood untouched.
We assembled it ourselves in about 3 hours following the instructions

4. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Fabulous solid bed

Fabulous solid bed - no creaking! I must have looked at every UK beds website before settling on this one. More expensive but worth it. I've taken off one star because 1 of 4 drawers arrived damaged - but it was picked up and replaced without a quibble.

2. Oktober 2024
Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service. We wanted the bed as soon as possible and the staff were most helpful and made sure it happened. The bed is excellent and we are very pleased with it. Thank you.

24. September 2024
Bewertet mit 5 von 5 Sternen

Adult Wooden Bunk Beds

Adult Wooden Bunk Beds- Very well made bed & they look great. Customer service was fantastic as they called me straight away when I had accidentally ordered the wrong size mattress so that it could be rectified. Delivery is done by an external company but lots of options available and they were efficient, polite and on time , with a call being placed 30 minutes to check I was still Ok with delivery.

2. September 2024
Bewertet mit 5 von 5 Sternen

A very good customer service,always…

A very good customer service,always there to help you with your enquiry or any problem you have with there product and there products are nice and durable (bed) and I will definitely buy from there again if I should need to buy a bed.

3. September 2024
Bewertet mit 5 von 5 Sternen

Ordered the custom quad double bunks

Ordered the custom quad double bunks. Black metal finish. Gosh these are absolutely solid and weighs a tonne!. Poor delivery guy had to humph them up my stairs as his work mate was off sick. Sterling job done with a smile though. Took just over 6 weeks from order to delivery. Chased up customer service twice for updates. Very helpful and friendly responses. Quite happy with order and my adult boys love the bunks. Easy enough to build after one hiccup where it says not to fully tighten bolts until built but 4 of the bolts are not accessible after you put the next piece on so had to undo bolts to tighten, then all went well!. Thanks guys for a great solid product. Worth the cost!.

23. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Strong bunk bed but missing some…

Strong bunk bed but missing some finishing touches. Still waiting for a resolution some weeks later.

18. Juli 2024
Endurance Beds-Logo

Antwort von Endurance Beds

Thank you for taking the time to leave a review!

Thank you for your comments about the strength of our bunk bed. it is always appreciated.

We sincerely apologise if it seems that the issue has been left. Investigating the issue further, we haven't received a solution. We will look into this for you and advise accordingly.

Please feel free to contact us via email to get this resolved. We apologise for the inconvenience. Thank you once again for the review.

Have a wonderful day!

Bewertet mit 5 von 5 Sternen

Happy we found these guys

Delighted with both the service and the bed from Endurance Beds - a slight hiccup in sizing initially but Hannah and team at Endurance sorted immediately and rectified completely. Good quality, great price - excellent service all around

23. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Superb Quality Ottoman Bed and…

Superb Quality Ottoman Bed and Headboard,
We purchased an End Lift Ottoman Bed with a Bespoke Kalmia Headboard. Both are of a fantastic quality, we opted for a Faux Leather look and the softness of the material is of high standards.
I'd like to say a Special Thank you to Hannah, who has been very helpful and quick with responses to all my email enquires. Very good service and I will be reaching out to purchase more products in the future for my children's bedrooms. Mrs A Kundan

24. Mai 2024
Bewertet mit 5 von 5 Sternen

I love my new chunky Yaxham bed !

I love my new chunky Yaxham bed !! It was well packaged & delivered on time. Relatively easy to assemble. The only thing I would change is the height. I wish I’d asked about making the legs longer so the bed wasn’t quite as low. Nevertheless the bed is brilliant. Definitely recommend it 😁

19. Juni 2024
Bewertet mit 5 von 5 Sternen

Well made.

Ordering was easy, liked the variable hight, got plenty of storage underneath. Bed is very sturdy and well made, assembly was difficult due to the weight and would have opted for delivery and assembly but this was not an option at time of ordering. However, all said love the bed.

14. Mai 2024
Bewertet mit 5 von 5 Sternen

Highly recommended.

Excellent customer service and really high quality custom headboard made to my exact specification. This is the second time I have used Endurance for custom made items and they are excellent. Highly recommend.

21. Mai 2024
Bewertet mit 5 von 5 Sternen

Website easy to use, beds very strong and well made

It was easy to use the website to place my order for the bunk bed. It advised it would be 3-4 weeks until order ready. It was ready just under the 4 weeks. I then received email to pick a delivery day to suit me. The bed was packaged to protect the bed during delivery and is absolutely as described. Completely solid and strong bunk. Adults can sleep on it. I could have bought cheaper bunks but so glad I went with these they are so well made and will last a lifetime. I dis purchase matresses separately so cannot comment on this. My only slight complaint would be the assembly instructions could be a bit clearer or maybe a video to show how to do it step by step would be good and easy to do nowadays.

9. Mai 2024

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