Enterprise Car Club (UK) Bewertungen 

Wouldn’t recommend to anyone have it 3 tries first car was filthy couldn’t see out of the windows ect inside dust everywhere second one was okay and picked up a Citroen c3 at 6.45pm originally booked at 6.15pm but last person was late so had to wait then steering was off 45% and wheel was broken they said I have to wait for aa to arrive coming at 9pm I have to hand them the keys even though I haven’t drove the car 0.5 miles there is nothing they can do I can’t make another reservation to carry on with my day missed the train my mother in law was supposed to be getting so lost money on train tickets too absolutely 0 stars ain’t worth nothing don’t use these !!!!!!!!!!!!!! Update still waiting at 00.20am and now telling me if I don’t wait up for the recovery I can get up to £500 charge when I have to get to work first thing in the morning worst customer service ever I will make sure everyone knows

Online booking was easy and clear to follow.
A very friendly and helpful team with an excellent customer facing approach.
Every aspect was explained clearly and were happy to answer my questions.
I can't fault them on anything, they are my go to first choice.

Katarina who answered my call to deal with my lock query was absolutely superb, friendly and efficient. Within minutes she had remotely locked the car and eased my concern. Incredible service and call handling.

The help given by the service centre was exemplary in my hour of need! I couldnt find my car but Megan stayed on the line directing me to the correct location. Totally my fault I went wrong as I assumed I knew where I was going! Oops!

Refused my application due to the name on my credit card being different to the name on my application. Time wasters

Twice Refused a Refund

This time fuel card was missing (£30 to refill). Previously car did not start (£100 still charged).

Both cases they used terms and conditions to get out of it (Receipt details, not waiting on hold long enough)

Wiper fluid also often empty.

Excellent. Will use again and have used many times before

Was a member for 3 months. There was a single missed membership payment of £7 which ordinarily would have cleared had they tried again. Instead, they sent me a snarky email saying that as I had missed "multiple payments", I now had to pay them a £250 deposit in order to continue using the platform. Further, even if I did pay, my bookings would be restricted. I have never met such a pathetic company.

I recently booked a vehicle through Enterprise Car Club and was shocked by the state of the car provided. The vehicle was completely filthy both inside and out, to the point of being unhygienic, and there was a severe, foul odor in the cabin that made driving it miserable. On top of that, there was unreported damage to the front right bumper.
When I reached out to customer service to complain about paying full price for a damaged and foul-smelling car, their Escalations team was incredibly dismissive. They tried to brush off the filth and terrible smell as just "some dust" and "normal wear and tear" from a car-sharing service, and offered a highly insulting £10 credit for a future rental rather than addressing the actual hygiene and maintenance failure.
I understand how car-sharing works, but Enterprise still has a responsibility to provide safe, clean, and maintained vehicles. Expecting a paying customer to just accept a damaged and terribly smelling car is completely unprofessional. I strongly advise checking your vehicle thoroughly if you use this service, as their support team will not take your concerns seriously.

I am disappointed with Booking process. Website is not updated with available vehicle. I am not confident of getting a vehicle that I prefer. This happen to me 3 times.

Booking the car was OK but I did not like the car [Peugeot 2008] and found the infotainment system one of the more difficult ones to use.
There was a warning light for tyre pressure on the dash. If there was a pump and pressure gauge in the cars, I would happily inflate the tyre[s] when needed, as they should be when cold, not when they’ve warmed up on the way to a filling to use an air hose

I booked a car 29/6/2026 CarClub they made one attempt to collect £33 09.18 this morning?I did have money £27 but they add millage so you don’t know how much they charge until the try to take the money. It a terrible way to do business. ZipCar you paid immediately no stress no add on and User friendly app too.Now they sent me an email starting because the payment was missed I would now have to £250 deposit before I would be able to use the service again. I will pay the bill and delete the app. Bye

The York leeman Road branch.
Always friendly, always great and never feel rushed. Everyone of the staff is very professional in their conduct.

I've used this service several times over the years and feel that the standard has always been the same, which is good.

Car dirty long queues deposit takes s long time to be refunded. Push sales for extras should not happen if you have notes out online

Great set up, competitive pricing compared to car hire,.very easy to use. Could improve customer helpline response time.

Car was ready to pick up but car needed cleaning, otherwise the service is great and would recommend

If I could give zero stars I would.
Not at all happy with the service provided on this and previous occasions.
They are the company that advertises as the ones who ‘pick you up’ yet on four previous occasions, taxis had to utilised costing over £100 which has never been reimbursed. Several emails and receipts were emailed in upon request but these were never even acknowledged.

Yesterday someone rang stating something along the lines of a car club but didn’t explicitly tell us that a new app would need to be downloaded and used to unlock the vehicle. When he tried to place a call back, the offices were closed (according to the automated message). So now to utilise the services an unwanted app has to be downloaded.

On this occasion no one was available again for a pick up, but agreed to fetch from the train station. The pick up was then late.

No one available to drop back to the station 20min walk away in 34 degree heat. Absolutely appalling customer service

There are almost no cars in north or east London (Finsbury park), and the few cars they have are always booked.

The only way to check where they have cars is by joining the club and paying a fee. I did that only to find out they're are not really cars in my area.

Meet and great was excellent, made aware to the terms of use. Staff members polite, very helpful and efficient. Drop off was just as easy, all conducted with a smile. Great service and well done to the members of the Chippenham branch.

Where do I even start! Firstly when picking up the car it was late by nearly an hour and we sat there waiting which was so annoying as we had to park the car we came initially came in and pay parking. We event phone costumer service and all we got back was “the costumer before you is late” like it helped in any way absolute nonsense. As soon as we got the car we noticed there was left over bitten chips by the gear stick, salt everywhere, a vape liquid and it’s box and crumbs all over the seats and floor of the car, just a complete mess and absolutely disgusting state. There was grease covering the steering wheel and gear stick as well so we took it upon ourselves to hoover the interior as best as we could plus give it a quick wash on the outside (because we are them kind of people). Fast forward to next day on a long 4 hour drive when we were setting off, along the way we got multiple tyre pressure warnings so obviously in that case, we had to go to the nearest petrol station to check on it and we discovered the tyre pressures were all between 39&42 PSI, which was too high for the car as we had to google it (as there was no information about it in the car - which there should be), so trusting google we had to bring it down to 34 PSI. As that wasn’t checked for us beforehand, we decided to check the levels of liquids in the bonnet too, which we then also realised all of it was running very low especially the coolant being bang on the minimum line (we took a picture) so again we took it upon ourselves to top it up. All of this should not be our responsibility as we’re paying for a hired car not a personal one so we shouldn’t have to be doing all of this, this should most definitely be checked or logged beforehand and in between customers as we had to pay even more than what we should be. This has been one of the worst experiences hiring a car from start to finish that we’ve had. I’d like this to be passed on for future customers as we won’t be using this again.
Stay away from this company.