Epik LLC Bewertungen 504

Buyers beware. They used to be a solid company, not sure what happened but I will never send them another penny and will never recommend them any more. All over $15. That's how petty this company is.

I've been with EPIK for many years now, and have never had a bad experience.

My IP address is blocked after 10 years with the company, credit card payment links hijacked from the Philippines where the telephone "technical support" is located. Dismal performance - will be moving on soon. Don't bother with Epik LLC unless you like headaches - you could just hit yourself in the head with a hammer and get the same results.

Five stars are awarded to Epik CSR Jonathan for giving exemplary “white glove” customer service today! Jonathan’s proactive communication, laser focus uncovering details, and determination to address questions complicating a domain transfer translated into intelligent customized care that went well above and beyond standard expectations.

Jonathan, thank you for delivering the highest level of customer care anyone could hope for. Your resourcefulness, curiosity, and commitment created a legendary customer experience that I’ll always remember!

A round of applause must also be given to Jonathan’s leadership team, as his exemplary efforts reflect brightly on theirs; and to Savannah, CSR, for serving as an articulate ambassador providing a positive first impression of the “new” Epik when its ownership had transferred; and finally to CSRs Lori and Alexis for their upbeat and efficient guidance of steps that were needed to start the domain transfers!

Once again they changed custom name servers on one of my domains without any reason. This keeps happening.

I am in the process of transferring all domains to another registrar but in the mean time, they continue to change settings in my account without my permission.

This is a big deal because when they do this, my client's website(s) go offline.

As I said before, and I will continue to say, DO NOT BUY OR USE EPIK DOMAINS!!! They are the worst domain registrar in my 20+ years of being in business.

Epik was sold to someone who has driven it to the ground. Records don't get updated. Errors all over the place. Basically for every change you have to call them and even then you can't be sure if the job will get done. I talked to someone who gave me bunch of excuses after wasting who knows how much time trying to add some records. Been using them for many years, lots of domains hosted, now moving away. RIP Epic!

I have been a customer for many years with Epik being the registrar of my websites. Recently moved my webhosting to them and the service has been absolutely OUTSTANDING! Fast and extremely friendly. Best service I have ever had and... AND this is all US based support by actual Americans. We all must come together to support the companies that still hire Americans. Thank you to the Epik team for the excellent service and am so glad I decided to move over, should have done this a long time ago.

Love playing the games good graphics having cash out yet don't know if it is legitimate but everything else is great

Daniela was SO helpful
Very patiently walked
Me through all the things I needed to do and then showed me a bunch of things I didn’t even know were an option that were pretty epic!

The chat operator Emily was great and fixed the issue right away. She was fast, I didn't have to wait. Great support by Epik via Emily!

Epik permanently suspended my domain without any warning or chance to transfer it, solely over fictional artwork. They cited Code § 1466A, a law the Supreme Court (Ashcroft v. Free Speech Coalition) has ruled cannot be used to ban protected speech like drawings that don't depict real people. Applying it here is a clear First Amendment violation. I received no prior warning, no chance to remove, no chance to transfer it out. They misapplied the law and denied basic due process.

Note: Epik formally changed ownership in February 2024. The previous owners at Epik Inc valued free speech, but that clearly ended with the new regime of Epik LLC. Don't be misled by older positive reviews - they no longer reflect the company's actions or values. Avoid at all costs.

Edit: Upon exchanging some mails about this issue, they at least gave a chance to transfer out, thus giving 2 stars.

I had about a day and a half to get a WordPress site moved to another domain to be in time for an essential conference message. Epik support team jumped on it, worked through complications, and got me online in time for the presentations.

The customer service was knowledgeable and immediately solved the problem by providing the information I was missing.
I needed to set up an authoritative name server for another domain and had created the A records but didn't know I also needed to set the hosts as custom name servers. That was not obvious to me.
I had been trying to solve this same problem at Dreamscape and it was unresolved for 4 weeks!
Rick answered the question within an hour, provided the answer, even thought about the question from different angles just in case, and gave me screenshots to illustrate the instructions.
Now I can move forward with my business.
I owe you, Epik.

One of the website that I manage kept going offline or certain elements on the site were not appearing. Rick is awesome! He went above and beyond to help me with this reoccurring issue. Thank you, Rick! My issue was resolved within a few days since it was so complex but Rick was calm and always helpful. Much appreciated!

Savannah was AWESOME!!!!!!! She provided EXCELLENT service and support!!!
She was very kind and professional!!
Employee of the year!!!

Great job!!!

Epik has the best support. Real live people who want to help you, not offshored chat people that you have to jump through hurdles to get to. Emily Remington and Jonathan helped me solve some issues that I could not get my head around, so I can get back to business. I love Epik. Should have found them years ago. Like we say when we're new to Texas "Sorry I'm late: got here as soon as I could!"

I've switched my domains from GoDaddy to Epik many years ago. The main thing about Epik is their great customer service. Whenever I call or email with questions they always answer quickly (even on weekends). It kinda feels like my own IT dept. And, the user interface is easy to use. Some of these domain companies can be a little shady. Definitely use Epik.

The support and service have been excellent. I am excited to see them adding new features and we are looking forward to promoting them with our partners and customers.

Excellent improvements. I had some issues with some .org accounts in the past, but this last year they have been amazing. The chat feature has been a life saver a number of times.

Thank you! Keep up the great work.

Jonathan provided outstanding support in resolving a complicated billing issue with multiple domain purchases. He was patient, thorough, and proactive in ensuring everything was handled correctly. His professionalism and willingness to go the extra mile made the process much smoother. I truly appreciate his help and highly recommend Epik's customer support. Thanks again, Jonathan!