Equifax Canada Bewertungen 

Horrible user portal.

Terrible service. I have tried canceling my account for months. I call iver and over again and I cant ever get through. They keep taking my money. What company doesnt offer an online cancel option??!!!

Quel service de de 'chenoutte'. Attente, attente, attente. Pas rien que ça à faire.

Extremely frustrating customer service. I have called numerous times and submitted disputes with all the required documentation, yet nothing gets resolved and no one seems willing to help. Customers deserve better service, accountability, and meaningful alternatives in the credit-reporting industry.

You guys can do better . I've seen better and I know better now . Your quality of service is way below par . Had to seek extra credit clean up elsewhere because I was desperate enough. And I looked up on X when I found rocketskycredit to remove all hard inquiries and collections. To my surprise they all were gone permanently and this impacted my whole credit positively in due time . This is what Equifax couldn't get a hold of ,

I had a bad experience and terrible customer service. The least you guys could do was to make sure that yoir customer support is effective. It's bad enough that you couldn't maintain my credit report without suffering identity theft issues. This led me to go on X socials to see if I could get a better repair option, that's when rocketskycredit did the unexpected by removing all negative off report permanently. Whole report has since improved.

Be warned that cancelation requires a 20+ minute phone call which includes being put on hold and reverifying your identity. It was primitive and infuriating.

The fact that they are still being used as a "trusted credit reporter" is abysmal. I have called in countless times trying to get an issue resolved about having wrong accounts on my credit history. The Agents are extremely unhelpful and all they do is create a dispute ticket and the disputes get closed without any reason or information. I have tried contacting the banks via different departments and even going in person to speak to a manager. They tell me they can't see these wrong accounts on my profile that it has to be resolved by Equifax. Equifax has apparently merged another customer's account to my credit history that in itself is not only alarming but an invasion of privacy. I have tried escalating to a supervisor and still nothing has been resolved. This has been going 2+mos and now I'm still waiting for it to be resolved I've submitted all the documents I can to support filing this error which I shouldn't even need to since this isn't even an error I created. No one is accepting responsibility for this mistake and the blame game is just pushing it back and forth between Equifax and the creditors. Terrible incompetence and Equifax as a whole should be audited for how they run their company. This is not right.

Terrible customer service. Their system caused a credit-check issue, yet the CSR, Josh, was dismissive and rude when I tried to resolve it. I was repeatedly told no supervisor was available. If the company’s mistake affects customers, they should fix it—not blame us. Very frustrating experience.

Absolutely a scam and fraud. I needed one report for a mortgage broker for myself and my husband. I somehow got linked to a monthly subscription which was IMPOSSIBLE to cancel. I nearly had to cancel my credit card for fraud because they made it so difficult. Their customer service is trash. And they don't have any options to cancel online, of course, making it harder to cancel. I lost 3 months on two accounts for $30 each -- nearly $200 wasted for nothing. Will never use this account again.

They make it as hard as they can for you to cancel. You have to actually phone in to cancel. There’s no like cancel button or process that you can just do on your own. You need to phone and wait in line for an hour for someone to pick up the phone and then pray that your call doesn’t get disconnected in the middle and then cancel it takes forever.

Holding up a loan application because of a clerical error on a 20-year-old phone bill. Repeated calls (six and counting!) to correct it get me told the file will be corrected “in 48 to 72 hours”. Still waiting over two weeks later.

The CSR are very rude. First their system does mistakes and because of that we get declined for credit checks. After contacting them the CSR I talked to Josh was very rude saying there is no one available to talk and I’m not the only one to file a dispute. If it’s the company’s mistake why should the customer face issues and pay penalties because of their stupidity. I’m trying to get this sorted but all I get is call next day to talk to someone there is no one available to talk to. How come there is no supervisor or specialist available in the company which means there are not enough people to overlook the mistakes made by system and then they talk in rude way as if it’s our fault for the name mixup.

Très gros problème avec équifax. Ils ont commis une erreurs grave : ils ont mis les achats pour 142000 balles, qui viennent d'une autre personne du même nom ou presque sur mon dossier. Je les appele 10 fois pour leur expliquer que ces achats ne sont pas les miens et la police les joints avec preuves à l'appui. En vain, ils nont toujours pas enlevé les fausses informations sur mon compte même avec la police en mon aide, après plus de 1 mois de travail pour régler ça. J'ai même envoyé les formulaires pour corriger les infos, mais ils changent rien. Au téléphone ils sont stupides et énormément borné même la police m'a dit qu'ils sont très mêlé. Donc, service très dangereux, non fonctionnel et frauduleux à bannir. Équifax est une fraude et une perte de temps pour tous.

In my opinion the root of the problem with Equifax is employee incompetence. They create problems and then force consumers to jump through hoops to get it resolved. Maybe we should all lock our credit with them so that they have no reason for being.

I previously contacted Equifax Canada customer service regarding an issue and was advised that the best way to resolve it would be to visit the office in person. Based on that advice, I took the time to attend in person, only to have an even worse experience. Upon arriving, staff spent approximately half an hour collecting and reviewing my personal information. Despite this, they ultimately refused to provide the service or assistance I had attended for, making the entire process frustrating and a waste of my time.

The representative I dealt with was rude and unprofessional throughout the interaction. The most concerning part was that the employee was not wearing any visible identification and refused to provide their name when asked. Instead, they responded that they “don’t have a name.” I found this response astonishing, particularly given that Equifax handles highly sensitive personal information. Equifax has access to and maintains extensive personal information about me, yet I was unable to identify the employee who was handling my concerns or obtain even basic accountability from the company.

I also asked staff about speaking with a supervisor, and they refused to provide it. The lack of accountability was frustrating, and my in-person visit only reinforced that impression.

As a customer, I believe it is reasonable to expect basic professionalism, courtesy, and transparency—especially from a company entrusted with personal and financial data. Instead, I was met with rudeness, evasiveness, and a complete lack of customer care. The entire experience left me with very little confidence in Equifax Canada’s customer service standards and complaint-handling processes.

The subscriptions are misleading so that you will be charged after their so called promo of $5, and when you try to cancel it they will still charge for the last time! Absolute trash of a company, so much greed I tell you.

1 étoile

Expérience extrêmement frustrante avec Equifax.

Avant même de pouvoir parler à un agent, il faut réussir à traverser un système automatisé compliqué, peu clair et qui semble constamment boguer ou ralentir. Les messages sont difficiles à comprendre, certaines instructions se répètent, certaines étapes semblent ne pas fonctionner correctement et il est facile de perdre tout le temps déjà investi.

À plusieurs reprises, j'ai dû recommencer le processus depuis le début après avoir passé de longues minutes à tenter de naviguer dans les menus. Au total, j'ai probablement perdu près de 45 minutes simplement à essayer de rejoindre une personne.

Lorsque j'ai finalement réussi à parler à un agent après environ 15 à 20 minutes d'attente supplémentaires, celui-ci m'a informé qu'il terminait son quart de travail dans une minute et que je devais raccrocher puis rappeler plus tard.

Après tout le temps perdu à essayer de naviguer dans leur système et à attendre pour obtenir du service, cette réponse est difficile à accepter.

Nous confions à Equifax des renseignements personnels et financiers extrêmement sensibles. La moindre des choses serait d'offrir un système accessible, fonctionnel et un service à la clientèle à la hauteur des responsabilités qu'implique la gestion de nos données.

— Jonathan Beaulieu

I had a very frustrating experience trying to correct my profile information with Equifax. I called customer service at least five times, and every time I was asked to send the same documents again by email. Even after following all the instructions multiple times, my profile was still not updated correctly.

The process felt very disorganized, and the phone support was not professional. Communication was also difficult at times because some representatives were hard to understand in English, which made an already stressful situation even more frustrating.

I even went in person to their office near Yonge and Finch hoping to solve the issue directly, but the staff there told me they could not update customer information on their side and that I had to continue calling customer service instead.

For a company handling sensitive personal and credit information, I expected a much smoother and more reliable support process. Very disappointing experience overall.

This company just doesn't care at all. I am astonished that they actually managed to get about 1 person reviewing out of a couple of hundred, who gave them more than 1!!! It feels as if the company deliberately makes it as difficult as possible to correct the bad and missing information they provide. I have no idea why a reputable finance company would choose to force their consumers to use such an appallingly poor service