Equitain Bewertungen 

170
•
TrustScore 5 von 5

4,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Really helpful staff, made me feel completely safe and secure about buying an expensive pair of boots, unseen or tried on, over the phone. The boots were exactly as described but I know I could have... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Absolutely outstanding. During ordering (very early) I was able to chat with a lovely customer service person, and when an issue arose (that was NOT their doing) a great lady called Sherrie went abo... Mehr ansehen

Bewertet mit 5 von 5 Sternen

First used in October for Cavalor supplement order (Bronchix Pure). Price found to be very competitive, they were efficient and also very polite when calling them. Highly recommend. Will certainly... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I purchased De Niro boots, they have arrived and are beautiful. As I purchased from Australia, the staff were so helpful with all my emails about sizing and design - they went above and beyond and kep... Mehr ansehen

Unternehmensdetails

  1. Reiterhof

Informationen, die aus verschiedenen externen Quellen stammen

Equitain work with the worlds leading equestrian companies, supplying designer, high technology equipment for horse and rider. We also specialise in optimising performance through our preferred status as suppliers of the worlds best nutritional products by Cavalor


Kontaktinformationen

4,9

Hervorragend

TrustScore 5 von 5

170 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,9

Alle Bewertungen

(170)

1 Bewertung in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

Resolved issues very quickly and with excellent service.

I order a jacket which when arrived was the right make and model but did not match the picture shown against the product. Equitain were very quick to recognise the issue, looked to see if they could identify the make and model in the picture, to see if they could supply that, and when they couldn't... immediately offered me a free return and refund. I was very impressed with the way they dealt with my issue; and how the responded, even though I really would have liked the jacket in the picture ! As a result, I would definitely deal with the company again, despite the mix up.

31. Jänner 2017
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

excellent customer service

I have ordered a few things now from Equitain. They sell high-end products and their customer service matches this level. They are responsive and answer any questions quickly, they despatch items fast and everything is well wrapped and arrives pristine. Would highly recommend them.

18. Jänner 2017
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Exceptional customer service

I was incredibly impressed by the outstanding customer service. Not only were they very quick to help with my query but also couldn't have been nicer to deal with and I couldn't recommend them enough.

17. Jänner 2017
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Poor correspondence and lack of care

Had to keep ringing and chasing my order, 6-8 week delivery ended up being 10 weeks. I had to keep ringing to be told different excuses each time, very frustrating!!

The boots were worth the wait though

Without getting personal I have the receipt that clearly stares in your handwriting 6-8 weeks. I was told on several occasions that you would call me back with updates and this did not happen, I was told that the boots would be in on a certain day and then not called to let me know either way. I had to keep chasing hence my comments in the review. I appreciate that having to rely on the supplier is out of your control

6. Dezember 2016
Bewertung ohne vorherige Einladung
Equitain-Logo

Antwort von Equitain

Hi Michelle.

I'm sorry you feel our service inadequate.

I personally took your order in the shop and I did tell you at the time these boots would be 8-10 weeks. We never quote 6-8 because it doesn't happen and there is no way that is what you were told.

In addition, we were incorrectly informed by the UK distributor that the boots had arrived when in fact they were a different pair - something that has annoyed us both.

All through the process we have answered your questions as honestly as we are able given the facts to hand and I know Gemma has had many conversations with you.

We always answer the phone or respond to messages, normally within minutes.

Short of telephoning you each week to let you know they had not arrived I am not sure how we could have made the experience any easier or better.

You were certainly never given any excuses and all our customers can rest assured we constantly chase all boot orders to ensure they arrive as soon as is possible.

All feedback is valuable so I would welcome your comments on how we could improve on this matter.

Bewertet mit 3 von 5 Sternen

Not receoved goods

The courier doesn't leave a card saying that we've missed a delivery and I have no idea where my feed is. Equitain have been very helpful when I've phoned to ask for help, but unfortunately I don't have time to chase every day and it would seem that I need to. Sadly I've had to purchase from another supplier now, hopefully my horses food will turn up eventually

9. Oktober 2016
Bewertung ohne vorherige Einladung
Equitain-Logo

Antwort von Equitain

Further to our initial reply below the client now informs us that the reason repeated delivery attempts failed was due to them providing us with the incorrect address.


Hi Lesley.

I'm sorry you have had problems with delivery and I know we have been taking this up with the courier.

Parcel force do send you interactive text messages that you can reply to to manage your shipment.

I'm afraid we do also require a signature so if you aren't there they can't leave the parcel.

They say a card was left for you to contact them to rearrange delivery but I know you say you don't have this - which does make matters more difficult.

All of which are matters outside our control.

I believe they are rescheduling the delivery for tomorrow and I hope you receive the items then.

I'm going to pop a free gift in the post tomorrow to apologise for the experience.

Best wishes

Rob

Equitain.

Bewertet mit 5 von 5 Sternen

Excellent product and service!

Excellent product and service!
I just find website difficult to access properly from my phone!
Wanted to buy a bridle but couldn't find them on site! Doesn't work very well!
Although shop is amazing!!

8. September 2016
Bewertung ohne vorherige Einladung
Equitain-Logo

Antwort von Equitain

UPDATE : Our iOS mobile app for iPhone and iPad is now launched and in the app store

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr