Beautiful furniture. Looked at a lot of other brands and were disappointed with the quality, we didn’t think we could afford Ercol. However, bought three items from their outlet page and are delighted... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
An excellent sofa delivered from the Ercol Outlet shop. Due to it being a larger sofa than I'd had previously, it was quite a challenging delivery having to go around a corner in the hallway (one ha... Mehr ansehen
Unternehmen hat geantwortet
Excellent and most comfortable Chesham Dining Chairs purchased from the Ercol Outlet. Great price and a lovely welcome when I arrived at the Ercol HQ in Princes Risborough. Had a wander around the sho... Mehr ansehen
Unternehmen hat geantwortet
Prompt and efficient delivery and unwrapping in the room of our choice. Beautiful bench. Also, practical and attractive two-tiered hall table. Very attractive additions to our new home.
Unternehmen hat geantwortet
Unternehmensdetails
Über ercol Furniture
Vom Unternehmen geschrieben
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Living Room Furniture
Dining Room Furniture
Bedroom Furniture
Home Office Furniture
ercol, was established over 100 years ago in 1920 by Italian designer Lucian R Ercolani in High Wycombe. The ercol office, showroom and factory moved to its current location in Princes Risborough, Buckinghamshire in 2002. Design has always been at the heart of ercol. Our furniture designs for dining, living and bedroom constantly evolve to reflect how we live today. We have a talented In-house design team and furniture technicians, to create and develop our designs, we also collaborate with external UK designers to create unique pieces all of which are made with integrity and fit for purpose.
Kontaktinformationen
Summerleys Road, HP27 9PZ, Princes Risborough, Vereinigtes Königreich
- 01844-271800
- customer.care@ercol.com
- ercol.com
4,7
Hervorragend
1005 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great quality as usual
Great quality as usual. Processing our order was prompt and we didn’t have to wait long for the delivery. Communication about delivery was very good. The delivery men were very helpful.
12. November 2025
Antwort von ercol Furniture
Thank you for leaving us a kind review, we're so pleased to hear that the order and delivery process went smoothly.
Kind Regards,
The ercol Team
Customer Service Zero: Quality Zero
As others have observed ERCOL 'Customer Service' is non existent; they are simply not interested. Their furniture is NOT built to last. I sent them pictures of Chairs with Legs pushing through the Seat and with Back Rails coming loose due to shrinkage. The allegedly 'Solid' Seat split in two; the Seats are made from 2 pieces joined together not a single piece of wood. They don't answer our emails. They did not even advise us who could help repair the Chairs! Poor Quality. Do NOT buy from this Sell and Forget firm!! The High Percentage of 1 Star Reviews support our findings. As has been said elsewhere "This company is trading on a reputation they had 30 YEARS ago"
29. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von ercol Furniture
We are sorry to hear of your experience with our product, it is certainly not our aim to leave anyone disappointed. We appreciate you already mentioned having spoken to Customer Services but if you are happy to provide us contact details we would like to investigate your case further. Alternatively, please email us at customer.care@ercol.com with your telephone number or email address and we will be in touch.
Kind regards,
The ercol Team
Quality of product first class and…
Quality of product first class and speed of delivery. Very impressive
5. November 2025
Antwort von ercol Furniture
It’s lovely to hear that you had a good experience when ordering your ercol furniture.
Kind regards,
The ercol Team
Well made piece of furniture
Well made piece of furniture, we picked it up from the factory/showroom and they couldn’t be more helpful.
4. November 2025
Antwort von ercol Furniture
Thank you for your positive review, we are glad to hear that you had a good experience collecting your ercol furniture from our showroom.
Kind regards,
The ercol Team
Beautiful table delivered in time span…
Beautiful table delivered in time span quoted. A real joy!
3. November 2025
Antwort von ercol Furniture
We are so pleased to hear that! Enjoy using your ercol table.
Kind regards,
The ercol Team
Antwort von ercol Furniture
That is great to hear!
Kind regards,
The ercol Team
Goods are ok customer service is poor
Goods are ok customer service is poor. I have requested a VAT receipt several times and it still has not been sent.
30. Oktober 2025
Antwort von ercol Furniture
We’re sorry to hear this. We’ve spoken with the Outlet team, and they’ve confirmed that the VAT receipt has now been emailed to you.
Many thanks for your patience.
The ercol Team
Excellent value and looks
I bought a lovely chair at less than half price from the Ercol Outlet shop. I had to wait a few weeks, but the communication (booking a date, giving a time slot beforehand and ringing on the day prior to delivery) was good. Delivery was a breeze and I'm delighted with the chair.
30. Oktober 2025
Antwort von ercol Furniture
Thank you for your positive review. It's lovely to hear you had such a good experience using the ercol Outlet. Enjoy your ercol chair!
Kind regards,
The ercol Team
Very helpful customer service phone…
Very helpful customer service phone call led to a purchase from the outlet shop. Delivery was courteous and without any hassle. Furniture was in excellent condition (ex-display) with no marks at all. We are delighted with our purchase with a great saving on the full price.
30. Oktober 2025
Antwort von ercol Furniture
We are pleased to hear that you had a good experience using the Outlet to purchase your ercol furniture. We will pass your comments on to our customer service team.
Kind regards,
The ercol Team
OCCASIONAL TABLES
GOOD QUALITY PRODUCT AND WELL CONSTRUCTED.
WHILST SOME SELF ASSEMBLY WAS REQUIRED, IT WAS EASY TO DO AND THE TABLES ARE JUST WHAT WE WANTED.
BOXES WERE EXTREMELY WELL PACKED.
29. Oktober 2025
Antwort von ercol Furniture
Thank you for your lovely review of your ercol Occasional table we hope you will enjoy using it.
Kind regards,
The ercol Team
A satisfied customer.
Great website and easy to negotiate. Order confirmation immediate and communication updates excellent.
Coffee table arrived earlier than expected and we were kept informed about time of delivery.
Altogether a good experience and we have no problem in highly recommending Ercol Warehouse.
28. Oktober 2025
Antwort von ercol Furniture
Thank you for your feedback, it is always good to hear that the process was smooth and prompt. Enjoy your ercol coffee table!
Kind regards,
The ercol Team
Made in England.Love it.
28. Oktober 2025
Antwort von ercol Furniture
Thank you for your positive review!
Kind regards,
The ercol Team
Antwort von ercol Furniture
That is great to hear!
Thanks,
The ercol Team
Gorgeous furniture
Gorgeous furniture, beautiful media unit and pebble tables, delivery as expected. Very pleased
7. Oktober 2025
Antwort von ercol Furniture
We are so pleased to hear that you are happy with your ercol media unit and pebble tables.
Kind regard,
The ercol Team
Antwort von ercol Furniture
Enjoy your ercol furniture!
Kind regards,
The ercol Team
Great display unit
High quality display unit looks great and perfect for showing collections with nice lighting. Black finish looks great and really compliments my decor. Very pleasing to look at.
24. Oktober 2025
Antwort von ercol Furniture
It’s lovely to hear how happy you are with your ercol display unit.
Kind regards,
The ercol Team
Just What I Was Looking For!
Found just what I was looking for in the Ercol Outlet store at a great price
Delivered well within time stated
Excellent customer service from delivery personnel
24. Oktober 2025
Antwort von ercol Furniture
Thank you for your positive review, we are glad to hear that you had a good experience ordering from the ercol Outlet.
Kind regards,
The ercol Team
Well worth the money
The settee ordered was delivered within the 4 week timeframe stated and set up on delivery. Although an ex display model, it was received in immaculate condition and was well worth the money spent. I would most definitely recommend this ercol outlet.
16. Oktober 2025
Antwort von ercol Furniture
We are thrilled to hear you had a good experience when ordering your sofa from ercol’s Outlet.
Kind regards,
The ercol Team
Magnifique fauteuil Hazlemere…
J’ai acheté un fauteuil Hazlemere exdisplay dans le outlet online.
Je l’ai récupéré chez Ercol à l’usine.
Le fauteuil est magnifique, comme neuf, très bien emballé.
Je suis très très contente.
14. Oktober 2025
Antwort von ercol Furniture
Merci infiniment pour votre avis. Nous sommes ravis que vous soyez satisfait de votre fauteuil.
Kind regards,
The ercol Team
Table very good value and in perfect…
Table very good value and in perfect condition. Delivery really quick & good value too.
16. Oktober 2025
Antwort von ercol Furniture
That is great to hear! Enjoy using your ercol table.
Kind regards,
The ercol Team
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