terrible customer service. I asked if i could have a vegan hot chcolate and the server was blank and then quite rude when i asked if there was anything vegan i could have. i stepped aside to look at t... Mehr ansehen
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Das sagen Bewerter
Really lovely coffee shop in Swaffham. Food and drinks were delicious with a good range of choices for veggie options. The staff were extremely welcoming and Paras was expecially gracious. We will be... Mehr ansehen
We found Esquires when house hunting, they are on Harvest Road, Market Harborough. What a great team, always a ready smile, happy to give recommendations on their food offerings. Great tasting coffee... Mehr ansehen
Was in the store in Oakham about a month ago now when the young server who’d been doing her hardest to help everyone was yelled at by the manager and she walked out crying her eyes out. Absolutely dia... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
The Global Coffee Chain With Community Spirit on Esquires Coffee UK
Kontaktinformationen
Vereinigtes Königreich
- esquirescoffee.co.uk
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Disgusting food
We recently visited this restaurant in Windsor and had an unfortunate dining experience. We ordered a soup and a bacon bap, and while the soup was Ok, the bacon bap was appalling. As you can see in the image, the bacon was essentially just uncooked fat, making it inedible. We couldn't finish it due to how disgusting it was. This was quite disappointing, and we hope the restaurant addresses this issue to improve their food quality.
I’m visiting friends in London and they…
I’m visiting friends in London and they live in Ruislip, I was strolling the high street and ended up at Esquires Coffee Shop in the afternoon on Tuesday this week as it looked like an amazing spot to have a late coffee and a snack. Beautiful establishment, friendly staff, my cappuccino was beautiful and I wanted to spend a bit of time speaking to my family back in the States updating them on my travels. It was late afternoon but unfortunately my conversation was interrupted by a manager of the coffee place ordering the staff to start cleaning the place whilst me and other customers were still enjoying our orders at about 17:15hrs or so and the coffee place is supposedly closing at 18:30hrs. Now , while the service from the staff was amazing, their manager asked the staff to start hoovering and moping the place, which was not the staffs fault, and to be honest I felt like I’m in a fast food establishment! The staff as I said was apologetic but I’ve noticed that they had no clout on it as to be honest I have noticed the manager on the day was kind of not understanding the staff as it was not her first language! I’m thankful for the beautiful coffee, but I would not be happy if I had to go somewhere for a cup of coffee and feel like being hushed out of my comfort zone! Thank you 🙏
Disappointing first impression...
The staff were friendly, however seemed rushed. It took a while to get our drinks, which all came at different times. We ordered separately as we were in a group and paid separately and we're later informed multiple items were out of stock of some elements which meant some orders had to be changed, but we were not offered refunds for the difference, which was £4+ in some cases. The food was basic, but still not great (served end pieces of bread, over grilled toasties, which should be easy to get right), drinks were okay. Based on this experience, and it's proximity to another popular cafe, I would not recommend it and would be unlikely to return.
Strawberry milkshake -what was that.
I had ordered a strawberry milkshake. The taste was extremely artificial, it definitely did not contain any strawberries and I doubt that the white foamy liquid was milk. It also left me with an unpleasant bitter aftertaste as if it contains artificial sweeteners.
It shouldn’t be such bad quality if you want an alternative to coffee.
Place was dirty ..the toilet was…
Place was dirty ..the toilet was something else riddled in urine all down the pedastal ..staff not very friendly ..pulling faces like they couldnt be bothered..coffee machine where we where sat was filthy thick dust ..ordered hot chocolate..weak and tasteless ..bacon sandwich was so dry we left it and pre packed hot tuna baguette/panini tasted terrible wheatly hall road doncaster ...never again ..
Extremely slow service
Extremely slow service, waited 55 minutes for a breakfast and ended up asking for a refund. Lemon cake was also very stale, would not recommend.
Alton branch and Our First Visit
Alton branch and our first visit. We left having agreed no to go back.
Firstly on arrival and in the queue to be served, having paid, totally unclear if we were to wait for the coffee and scone to be given to us, or if we should sit down. Staff seemed more intent on chatting than dealing with customer query. We never did work out the procedure!
Coffee was nothing special, in fact far better tasting served in Alton Waitrose cafe!
Next, where has this stupid craze for toasting a scone come from? Never asked if we wanted it hot. Like putting a slice of fruit cake under the grill!
Lastly, staff could not make it more obvious by clearing our table, that they wanted us to leave, having literally just finished my cup of coffee. Yes, they were a bit busy, but plenty of empty table for customers though.
Would we go back? No.
Not good customer service
First time visiting in Southend branch , very slow service , 2 girls were serving , both standing talking at one point , then one of them went to clean the tables while me and my partner were still waiting for our coffee ‘s Sorry won’t be visiting again
Would be nice to be acknowledged at the…
Would be nice to be acknowledged at the aqua centre branch. Just left standing. Even though they at the counter. A bit of customer service is needed. In the end I walked off. Just needed to hear. I'll be with you in a minute.
To leave a disabled customer and ignore them is a disgrace
Esquires godalming
Barista Luke was a lovely server he served. The whipped cream on my milkshake was insane 💅. Luke also gave me a sample of semi skimmed milk! Highly recommend the milkshake and smoothie 🥤😋
Esquires Walton On Thames
i recently visited walton on thames and left the place with full satisfaction, staff were extremely nice and helpful, coffee was organic and tastes really nice. Food presentation looked beautiful and also was really delicious, would definitely recommend this place to families and friends!!
Esquires Leamington Spa
Esquires - Leamington Spa
I am so impressed with the service from Esquires. In fact their coffee has always been excellent .. more important is when I had a small glitch with my order it was handled by Debbie in the quickest & most professional manner! That is what I really call excellent service .. the ability to fix a problem quickly & efficiently & still with a smile on her face!
Martin.. your staff rock……. & your coffee is pretty awesome as well
See you soon!
Very slow service
Despite the establishment being reasonably quiet it took 16 minutes from the time we placed the order to being served the two coffees we ordered
Very slow service - Esquires Buckingham
Just popped in for a birthday coffee with my husband. Ordered 2 flat whites a cake and a sausage roll. 20 mins later and 3 very confused looking young staff nothing arrived. When I asked I got a very reluctant apology and a sausage roll with no knife or napkin and told they were very busy - didn’t look it. Another 5mins and I coffee arrived (the wrong coffee) .. if we hadn’t paid up front we would have walked out. Don’t think we’ll visit again.
Esquires coffee shop - Lucas Aylesbury
Nice coffee shop with lovely people working there. However, virtually every time we visit they forget to deliver a drink or a cake or serve something hot when it is requested to be cold. A clear process would help to ensure they get it right first time, every time.
Good coffee
Good coffee. Dog friendly. Asked for a soya cappuccino with less milk and was made to order with the words 'less milk' in the foam.
Esquires Coffee Shop Caerphilly
Esquires Coffee Shop Caerphilly. Served Luke warm HOT chocolate.
Toilet was very dirty! Used the disabled one instead (marginally better) as felt main toilet was a health hazard. Certainly wont be coming here again. Just cant trust a place with a dirty toilet. There is a cleaning chart on the wall. Not filled in. Took photos and will post elsewhere.
Order
Houghton reigs bidwell west
Nice and friendly
Tasty hot chocolates and treats
Hanley bench PERFECT
Hanley branch 12/10 very pleased… no one gets eggs Benedict right… Meg those poached eggs amazing …my friend is soooo fussy she had a small breakfast she ate it all.. poached egg (meg again) perfect! Friendly happy staff wonderful… we will be back thank you
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