Ethical Maintenance cic Bewertungen 

Antwort von Ethical Maintenance cic

9. Juni 2026

Dear Mr Leask

1. It is a shame that you are taking your frustration to a public platform, especially since you are refusing to use our homeowner portal or any contact by email.

2. It is the prerogative of the owners to self-factor, this is not uncommon in our industry. We hope your self-factoring process works well and wish you all the best.

3. It would be helpful if you could to produce evidence of allegation of fraud or evidence of services not provided to your community.

Kind regards
Marianne Rutz

Antwort von Ethical Maintenance cic

9. Juni 2026

Dear Mr Keegan

1. It is disappointing that you have chosen to use a public forum to express your concerns, particularly as you have spoken with the founder of Ethical Maintenance on numerous occasions. This includes your meeting with Kevin at our offices on Thursday, 4 June 2026, which was at least the third or fourth time you had met, including meetings at the development.
As you have made allegations without providing evidence, I would remind you that both Ethical Maintenance and the roof insurer have spoken with you, emailed you, and invited you to meetings. These attempts are well documented with over 100 emails. However, you have not provided the necessary paperwork to support the invoiced works you say were authorised.

2. Your claim that our owners are taking Ethical Maintenance to court for excessive charges, please provide evidence for this claim.

3. Your continued threats towards the homeowners’ development resulted in a cease-and-desist letter being issued to you earlier this year. At that time, we invited you to instruct a solicitor so that, with their assistance, you could provide the documentation required by the homeowners, the insurer, and Ethical Maintenance in order for payment to be considered. To date, you have failed to provide the necessary evidence and have not engaged a solicitor.

4. Finally, at no point did we question your workmanship; in fact, we have consistently acknowledged that the standard of your work is very good. It is unfortunate that this matter has been undermined by shortcomings in your administration.

5. We remain hopeful that your solicitor will be in touch and the issue can be sorted.

Kind regards
Marianne Rutz

Antwort von Ethical Maintenance cic

7. Okt. 2024

Dear Billie Baxter

Thank you for bearing with me whilst digging into the correspondence and the notes we have on file in relation to the property we manage at Lynedoch Street. I'm sorry you felt you had to take to Trust Pilot.

I can see that both our Property Managers returned homeowners and contractors calls regularly and left a voice mails if they couldn't connect.
I can confirm that Ethical Maintenance has been in contact with all homeowners in relation to the chimney.

I note that you are not residing in one of our managed properties, hence you understand that I can't go into the granular detail as to where we are with the process of getting approval from all Homeowners to repair the chimney; nor can I go into details shared with us by the individual homeowners.

I can assure you that Ethical Maintenance is working inline with the Written Statement of Service which was issued first in 2019 and with the relevant title deeds. Furthermore the homeowners are invited to regular meetings and also they are advised when our PM's are on site in case they want to have a chat.

If homeowners wish to change factors, then there is a process we will follow through. To date we have not received a request for the factor to change.
Should we get a valid request inline with the title deeds we will work with any new factor, again following due process.

Kind regards
Marianne

Antwort von Ethical Maintenance cic

Aktualisiert am 4. Jan. 2024

Dear Homeowner EJ


I am sorry to read about your dissatisfaction with our factoring service provided to your development since 2021.
I’m taking this opportunity to respond in detail to your statement:

1. Ethical Maintenance does not listen to homeowners that is are paying their salaries:

EM takes great pride in meeting with their homeowners at least once per year and give you the power to instruct the works done on your estate. To be transparent, we follow your title deeds outlining the way works are instructed and delivered. First and foremost Ethical Maintenance needs a valid vote from all homeowners before work can be instructed.
We work for the community of homeowners and not for individual homeowners. 



2. Ethical Maintenance makes up random untrue so called facts

The last meeting held for you and your co-homeowners was on 14 December 2023 where an agenda was presented and all topics discussed. Our notes show that you attended this Zoom session. 
There were no untrue facts presented, in fact we endeavour to guide you, the homeowners, to possible options for your development. We present the facts, we present the options you have got. Then it is up to the homeowners to vote on the next steps.

Ethical Maintenance's services started in 2021 and since them we met with the apartment owners four times, with the next round of meetings planned for January 2024.
As your factor we have successfully implemented a number of changes on your estate including LED lighting in blocks voting for this change, roof repairs, security services. 

Unfortunately, there has not yet been a majority vote in your block in favour of the changes I believe you are referring to.

It might be helpful if you were to engage with your fellow homeowners and bring your issues to the meeting planned for January 2024.

3. The failure to listen & interaction has cost the home owners thousands of pounds per year.


In this month (December 2023) we formally met three times with your estate. Furthermore our contractors have been on site almost every week.

As outlined above, as your factor we act on the instruction of the community not on the instruction of an individual. Please engage with your community and your fellow stairwell homeowners, this would save time and money to get topics successfully through the voting process. 



In summary - Ethical Maintenance is meeting regularly with all their homeowners, providing a meeting agenda, listens and addresses all the concerns in those homeowner meetings and acts upon valid votes for works to be carried out as detailed in the title deeds.

I understand you have requested and received our complaints procedure. We will respond to this inline with our complaints process. 



Kind Regards


Marianne Rutz


**** up-date***

Dear Homeowner EJ

In response to your up-date posted I'd like you to consider the following:

1. Your complaint has been received and is currently worked on as per our complaint guidelines.
2. Letters and emails have been sent out to your property on a regular basis.
3. At the last property meeting there was no majority for the issues you raised in your stairwell.
4. As your factor we can't share other homeowners issues and recommendations with other homeowners in the same block or stairwell. This would be a breach of GDPR. We encourage our homeowners to form committees, facebook groups or use an online app for communication amongst each other. We know that in your case there is a propular chat app being used. Please engage there.
5. The increase of the factors fee is correct. You picked out that part of our very detailed letter as to why and how the increase came about. However you seem to not have noticed the savings EM has been able to make for you and all homeowners relating to Insurances, Roof Repairs etc.

I'm looking forwards to seeing you at your next home owners meeting mid January 2024.

Regards
Marianne Rutz

Antwort von Ethical Maintenance cic

4. Okt. 2023

Dear Mr Baird
I'm very sorry to read about your experience using Ethical Maintenance as the factor on your estate.
I have looked into your account, noticing that indeed you were send an invoice on 28 September 2023 - which was sent to you in error. Our accounting department rectified the issue as soon as it was brought to our attention on 29 September 2023.
Please accept my sincerest apology for this mistake. I am looking into the root cause of the error and will certainly work with the team to avoid those issues within our accounts department as well as with the contact centre.
Best wishes
Marianne Rutz

Antwort von Ethical Maintenance cic

Aktualisiert am 20. Feb. 2023

We are sorry to learn this week that you had a poor experience back in December last year. It’s a shame you’ve not said what happened, or where, so it is difficult for us to comment. That said, please get in touch so that we can discuss how the matter might be resolved.

As an owner, you’ll be aware that we meet with all our homeowners at least twice a year so that together we can review the work we have done and plan the work going forward. These meetings offer an opportunity for owners to raise issues and agree a way forward. We’ll not do anything that the homeowners in your property or development have not collectively instructed us to do. And as such you’ll always know what is coming in your bills, as jointly you will have instructed us to do whatever we invoice you for. You may already know that we are in the middle of the first round this year of meetings with our homeowners.

Being a Community Interest Company we work for you, the homeowners, in an open and transparent way. If you do not think what we have asked you to pay is right, let us know and together we’ll review it, producing the invoices for you. And you’ll know that, as a not-for-profit company, we only charge what it costs to do the job; we don’t make a profit.

In providing services, we fully meet what you agreed through your Title Deeds when you bought your property, and we are regulated by the Property Factors (Scotland) Act 2011. If we can’t resolve matters with you there is always the First Tier Property Tribunal for complaints. In addition, as a Community Interest Company, we are further regulated by the Office of the Regulator of CICs to ensure that we are serving our communities.

Having said all this, it is clear that you have an issue with the service we provided. Please get in touch and let us see how we can best address this for you.

Antwort von Ethical Maintenance cic

15. Feb. 2021

Thank you for your kind words, Mrs Perry; your review means a lot to all the team at Ethical Maintenance. It was always a pleasure helping you through the process of repairing the damage done to your home. We're pleased the contractors we called on did a great job too.

Antwort von Ethical Maintenance cic

15. Feb. 2021

Thank you, Lee, for showing your appreciation of how we've managed to work through this pandemic and continued to deliver a great service.