Europack Bewertungen 27

Europack Shipping delivered a consistently strong experience, particularly in communication, professionalism, and overall ease of process. From the initial inquiry to final delivery, their team was responsive, clear, and proactive. Any questions or concerns were addressed quickly, and updates were provided without needing to chase them down, which made the entire experience feel reliable and well-managed.

Their professionalism stood out at every stage. Staff were courteous, knowledgeable, and clearly experienced in handling logistics efficiently. Documentation, timelines, and expectations were all communicated in a straightforward way, reducing any uncertainty and helping build trust throughout the process.

What impressed me most was how seamless everything felt. The booking process was simple, instructions were easy to follow, and there were no unnecessary complications along the way. Even aspects that can often be stressful with shipping—such as paperwork or coordination—were handled smoothly, making it a hassle-free experience.

Overall, Europack Shipping combines excellent communication with a high level of professionalism, resulting in a process that is both efficient and easy to navigate. I would confidently recommend their services to anyone looking for a dependable shipping partner.

The shipping of my belongings was done by Europack.ca in a timely manner and without any issues. Good customer care. The service is slightly expensive considering the amount of stuff I was shipping but it's good quality overall.

First and foremost, I would like to thank all of the staff at Europack.

We were extremely stressed with our international move to Spain and they made everything seamless.

From the very beginning, they explained in thorough detail everything along with all the steps.

Our container arrived perfectly here in Spain and couldn't be happier with their help.

Thank you,

Guillermo

Rien à dire très bon service transport Canada à espagne impeccable

Plus qu'EXCELLENT!! Jeff m'a donné un service client de niveau supérieur. Je me suis senti une VIP. Ensuite, je me suis rendu compte que l'excellence fait partie de tous les départements/partenaires de cette entreprise. Je n'ai jamais sourit autant en faisant un projet aussi sérieux et important. Les employés aiment leur travail, savent nous rassurer, alléger notre fardeau et même, nous rendre la tâche agréable. Avec eux, nous sommes entre bonnes mains et nous pouvons bien dormir la nuit. Merci à toute l'équipe!

Furniture and items sent from Montreal to Australia. The process was efficient. Once the paperwork and payment were submitted, they made an appointment to come and pack the items. The packing was well done. The items were crated and eventually sent by boat. Once the items arrived in Australia, the Australian team was just as efficient and helpful.

Jodie was prompt and efficient coming to price up our move from Canada to Spain.
We finally got dates and booked Europack and the two guys turned up and packed quickly / efficiently / with humor and professionalism.

The whole service was good and then when the situation changed beyond our control suddenly they were awesome making the return trip seamless and painless and we were fortunate the container hadn’t shipped over to Spain but they arranged it all for the container to arrive at our rental in Canada the morning after we arrived home.

Would definitely recommend and use again

Europack’s approach to communication was nothing short of revolutionary: they didn’t. We handed over a small pallet of beloved life belongings to this moving company in 2024 to set up for a new chapter in New Zealand. Basic updates about our items such as where they were, when they might arrive - or the fact the shipment had been delayed for months by port strikes in the USA - were left largely for us to work out by telepathy. As a final bonus, Europack generously left out any heads up that we’d have to spend another two weeks’ wages for import fees in New Zealand, despite paying for port to door service. They’ll move your stuff and move you to the brink of insanity.

Excellent service! Everything arrived in excellent condition from Canada to South America. Good price, Punctuality. Great communication. 100% recommended.

impeccable and professional service thank you

An initial quote of 13250 CAD for an international move... and an extra charge of 5540 CAD!!
If you try to ask for justification they will just hold your belongings and ask for more extra storage fees...
Be aware that Brytor and Europack are owned by the same group: IMS Moving Company!
Same way of stealing people! Go and check for Brytor review... You'll find the same thing happen to a lot of people.
Bringing them to court, no other options.

Edit: Europack took time to answer to my review... but never to my email. Give an idea of the kind of company you would have to deal with!

Du début (service a la clientèle / Clémence et Hector) a la fin le service était extremement professionel. Mes biens sont arrivés sans aucun bris en condition parfaite 5 semaines plus tard pour un déménagement de Montreal aux Iles Canaries. LEs équipes de déménageurs ont beaucoup aidé et étaient très professionels et rapides. Merci!

Excellent service moving me from Vancouver Canada to London UK in February 2023. This was a painfree move - in what could have been a very stressful process. Europack led the way in a very professional manner on both ends of the move. I could not have been more pleased.

I’m still waiting for a domestic move from the uk to alberta. 6 months later and it hasn't arrived yet. The original quote was doubled by the end of the transfer. And I have to initiate every update. No one seems the least bit interested in dealing with my concerns. I get polite apologies and no action. The bill was raised at every step and I had to pay before they would proceed. I feel exploited and that my personal goods have been hostage for 6 months now.

Europack needs to take more consideration of the package they are holding: the 2 first boxes they unloaded, the guy just left them fall on the floor front of my door. Now I am fighting to get damages paid at a right value as it was old dishes... breakage only in these 2 boxes. Also, they were contracted to pack a statue: they screwed it and I received the artefact, head below and scratched...

We moved from Vancouver to Johannesburg. A door to door package we decided on. What a joke!!!! After long delays of arrival of the vessel we were presented with an additional 4000$ invoice all covered under a 5 letter synonym(NVOCC), which are apparently not part of a dod. We had particular asked about any possible additional costs that could await us in South Africa. EuroPack being mostly clueless; we were told those costs should not be too high. They come to a third of the quoted shipping costs!!!!
And invoices are still poring in from other middleman that try for handouts.

J'ai demandé un devis suite à un post sur Facebook. Très rapidement, j'ai reçu un appel ainsi qu'un mail pour avoir plus d'informations sur mon déménagement (destination, quantité, services...). Suite à cela, j'ai reçu mon devis avec le prix. J'ai ensuite été en contact avec la logistique, qui m'a fait comprendre que le déménagement commençait maintenant. Ils ont été très gentils et professionnels. Le jour de mon déménagement, 4 personnes sont venues et en peu de temps ont emballé et transporté mes biens. J'ai reçu mes biens il y a 7 jours, sans aucune casse. Tout est en ordre ! Je suis très satisfait de leur service.

In August 2020 I contacted Europack to help me bring over some furniture of great sentimental value that my family in France had given to me.
I received the shipment in Toronto 5 weeks after pick up from rural France. Everything was extremely well packed and documented; I was thrilled with the service and the very good communication with the Canadian representative.
I would recommend this service to everyone.

I have moved from Paris, France to Montreal, Canada, I have found a specialized International Mover Canada-France and have booked, They gave me a better price than the one that I got in France and and I booked with them. Just wanted to say that all went good and that is the reason I wanted to express my appreciation to this company.

They are very efficient and keep a communication all the way.
Thanks Europack!

Do not use this company. 8 months on and I still do not have all my things. My hot tub is in a warehouse in France somewhere with no delivery date anytime soon. The company quoted for it and I increased the insurance payment to cover it. They don't call or email. I chase them all the time in the calgary office and Paris office. An absolute joke. Money in full up front but complete bad management. The company they use in France is Bailey and they showed up with 2 crated motorbikes and no lifting equipment to unload so they ripped open the crate with a hammer and crow bar then removed the bike and balanced it on a narrow lift. They then dragged it across the courtyard. The crate was destroyed. They had no dolly/sap truck so used mine when it got unpacked. It was so painful to watch. You put your trust in a company that has your whole life in a shipment. So upsetting and stressful