Evri Parcels 

3 lost parcels in a month, can’t speak to anyone, claire isn’t real, avoiding them at all costs from now on

Parcel shown as delivered with pic of the door - unfortunately not my door - or any other door in my whole road . still no idea where it was delivered to. No response on chasing up

Evri lost my parcel,and admitted it.That was 3 months ago .I have messaged and phoned them without any results. I even put in a claim for compensation ,that went down the drain as well as all the many many times I had contacted them NOTHING. I was told they would sort it out in 28 days thats been and gone still NOTHING!!!.
What awful treatment from this company they deserve a 0 not 1 for there dreadful company.

I am sick to the back teeth with this company! How they are still being allowed to trade is beyond me. When does it start looking like a delivery scam instead of incompetence. 6 out of 10 parcels lost or stolen last year. My last 3 parcel thus month are all lost. I’m told it’s a big employer yet the whole company uses A.I chatbot. Honestly something needs to be done. They shouldn’t be allowed to trade

This review relates to the Evri parcel return service.I took the parcel to four different Evri parcel drop sites before one would take it. The first three said it was to big, no mention on the web page about size and no way of knowing how 'too big' is. They said the delivery driver would not take the item, it was one metre long by 150 cm square. I took it to the post office on the back seat of my car , no mention of restrictions on weight. Very bizzare.

The delivery drivers don’t even ring the bell or knock the door they just throw the parcels near the door and go.this has happened to my granddaughter too I bought her a pushchair to be delivered to her tower block flat. She had a photo saying it had been delivered, but it was left on the pavement outside the flat and when she went downstairs to get it there was no parcel there . At the moment we are battling with Argos about it and have lost £160 plus had to go and buy a pushchair as the other one had got stolen but it’s hard getting anything done about it with Argos. These Evri drivers just don’t care 😡

parcel delivered to wrong house, photo of the door was not my door, contacted evri through a robot nothing been done, last year had a parcel delivered by them which was open and items had been taken out same story nothing done about it, i have lost 17 pounds due to the incompetence of this company, and they will not take responsilbility for anything

A family friend posted a parcel using Evri drop off, it’s over 15days now, I haven’t received it, the parcel is stucked on the tracking as “we’ve got it”, I reached out to Evri and they replied saying they’re returning it back to the sender, it’s over 10days now the sender hasn’t received it and I haven’t received it as well, this is a very urgent parcel as I’m suppose to use the outfit for a family gathering, and right now I’m beginning to look for other alternative because I made the outfit from Nigeria and it’s difficult to get someone to make it here, now I don’t even know where the parcel is, if this parcel can be delivered latest Wednesday I’ll really appreciate it please Evri look into this as it is very urgent. Thank you

Shocking service from this courier, I dread being informed Evri is the courier for my packages ordered online, due to the (a) awful period to wait before delivery and (b) when I try to track my parcels, their site does not allow me to find progress of the parcel, claiming they do not recognise our postcode, every other courier recognises our postcode, abysmal service.

I deeply regret using this company’s service. Their system only offers superficial options that do not lead to any real resolution. My parcel has been missing for nearly three months, and despite multiple attempts to follow up through their app, I have received no response whatsoever.
Not only have I lost the shipping cost, but the goods themselves have also disappeared. I am extremely disappointed and frustrated with the service provided, and I sincerely regret choosing this company.

The worst company to ever exist. If I could rate worse I would.

They 'lose' packages daily and don't care one bit.

No customer service and noone to even care as its all bots

Evri notified me it had delivered my order, they left a pic and address, saying it was with a neighbour. The pic and address are nowhere near me!
Trying to contact them are impossible, If I had known it was being delivered by Evri, I would not have orsered it, as I have had so many problems with delivery of items. Never again will I use this crap company.

I’ve been waiting for 2 weeks for ever to collect a parcel for return and now they say they know nothing about it

Sadly parcel was delivered to the wrong house number. Luckily it was a neighbour

Here we go again Evri not delivering. Ordered a Halogen Oven from Robert Dyas, supposed to be delivery today, only to find Evri have left the actual Street off the label so it's sitting in some warehouse. Contacted Evri with their stupid bot gave them full address, phoned Robert Dyas , they said I will have to wait until tomorrow. Evri are so crap you can bet your bottom dollar they don't have the IQ to add Street so package will go missing!! When are companies going to wake up and STOP using Evri???????💯💯💯

my parcel was stolen from the next door block of flats where the evri driver left it,even though i have consistently told them i have no access.there is and never has been any attempt to ring my bell.the next door block of flats has banned parcel companies from leaving parcels in the foyer and insists on delivery to the door,so the photo of my delivery showed my parcel in solitary splendour.i will now refuse to do business with companies that have evri deliveries

If you actually want to receive your furniture or bedding, DO NOT SHOP AT DUSK.COM. They are a "premium" brand that uses the cheapest, most incompetent courier service available (Evri), and they do so even when specifically instructed otherwise.
I have had two consecutive orders fail.
Order 1 (#S23880046): Lost in an Evri loop for 10 days because the driver couldn't find a new build address—despite me providing What3Words, landmarks, and photos.
Order 2 (#S23922378): I re-ordered on the strict contractual condition that they NOT use Evri. I paid for "Next Day Delivery." DUSK ignored my instructions, used Evri anyway, and as expected, the parcel has been stagnant at the depot since April 22nd. It is now the end of the month (30th!) and I still have no items.
The Staff (Hanish, Romey & Luis): Total incompetence. They hide behind scripted emails and "gestures of goodwill" (useless vouchers) instead of picking up the phone to solve a logistics crisis. They have knowingly taken money for a service they had no intention of fulfilling.
DUSK is a "clown company" that prioritizes cheap shipping over customer rights. I have officially initiated a Section 75 dispute with my bank to reclaim my £122.00.
SAVE YOURSELF THE STRESS: Shop at John Lewis or Dunelm. At least they know how to find a front door.
Order Number for Verification: S23922378

Waited for a large delivery, cancelled appointments to stay home only to be told they not delivering today! Delivery exp 12.30-1.30 yet tod me before 12! So had they no intention of delivering

Terrible delivery. They've delivered packages to the door more than once, leaving them at the door, and they've disappeared. Don't they train them to deliver to the customer, not to the closed door? This is the worst delivery company, how can they handle such complaints? I checked, I filed a complaint in December, and nothing has changed. Or is it just like that in our area?

My parcel was delivered on time, and was in my safe place. I assume it was Joseph who delivered my parcel? Will never find out knowing Evri. Joseph is usually one of the best Evri delivery drivers. He used to deliver to my flat door. I think now he knows my safe place he just leaves my parcels there nowadays. I think Evri drivers are badly treated and understand that putting my parcel in my safe place is quicker for him. And my safe place is a box in the porch of my block of flats. So it IS safe. Including Joseph we have had good delivery drivers in the past, as well as appalling delivery drivers. And try to ring Evri - don't. Impossible.