I think there should be a paddle or something to cover your eye when doing the eyechart. I used my hand to cover one eye and read the letters this didn't work very well either I was pushing on my eye... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Mehr ansehen
Unternehmen hat geantwortet
l like the fact that l work somewhere where its hard to meet appointments for everyday life and Kodak take the time to make a way for their employees. To receive proper care.
We were unable to get an accurate reading for my vision until I finally handed over my previous prescription. I noticed several other people without prescriptions running into the exact same issue. Th... Mehr ansehen
Unternehmensdetails
Über Eyelation Technologies Inc.
Vom Unternehmen geschrieben
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Kontaktinformationen
8525 W. 183rd Street, 60487, Tinley Park, Vereinigte Staaten
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Gut
10 182 Bewertungen
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Das haben sich andere Leute angesehen
coming to our shop and helping with the…
coming to our shop and helping with the process
15. September 2026
Antwort von Eyelation Technologies Inc.
Hello Scott,
We are so glad you had a positive experience with us and appreciate you taking the time to share your feedback. We are happy we could assist you.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Julia,
We are so happy to hear that your experience with us was spot on. We truly appreciate your wonderful feedback!
-Team Eyelation
A dimension was needed…
A dimension was needed that I didn’t have. The technician reach out i was able get the dimension and sent via email and received response very quickly.
Thanks
26. September 2026
Antwort von Eyelation Technologies Inc.
Hello Kenneth,
We're so glad to hear our technician was able to assist you quickly with the dimension you needed. We appreciate you sharing your positive experience with us!
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Anthony,
We are so happy to hear that you had a great experience with both our customer service and product. We truly appreciate your kind words!
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Alfie,
We're so glad we could quickly address your questions and concerns. Thank you for your positive feedback!
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Jessica,
We are so happy to hear that you received excellent service and that your delivery arrived on time. Thank you for sharing your positive feedback with us!
-Team Eyelation
The final product was terrible
The final product was terrible - useless. The ordering experience and your process to collect my money was flawless.
17. September 2026
Antwort von Eyelation Technologies Inc.
Hello John,
We're truly sorry the final product didn't meet your expectations. We appreciate you bringing this to our attention and will use your feedback to improve. You do have 30 days to return them. Please reach out to the information provided in the box.
-Team Eyelation
Very easy to order
Very easy to order. Safety glasses clearer than my regular glasses.
23. September 2026
Antwort von Eyelation Technologies Inc.
Hello Christopher,
We're so happy to hear that ordering was easy for you and that your safety glasses are clearer than your regular ones! Thank you for sharing your positive experience.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Jose,
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Carolina,
Earning your 5-star review means the world to us. We’re so glad we could make the process simple and straightforward for you!
-Team Eyelation
In general was good.
15. September 2026
Antwort von Eyelation Technologies Inc.
Hello Leandro,
We're happy to hear that you generally had a good experience with us. We appreciate your positive feedback.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Donte,
Earning your 5-star review means the world to us. We’re so glad we could make the process simple and straightforward for you!
-Team Eyelation
Worst company ever
Worst company ever. Order was not processed untill my call to customer service 2 weeks after their representative places order during visit to our company.
When glasses were received - prescription was wrong, glasses made me feel sick, flat surfaces looked caved in, etc. Shipped glasses back and didn't hear from them again. Still don't know if glasses were made using wrong prescription or their specialist can't provide correct prescription after eye exam. Tried to call customer service, but reach anybody here is mission impossible. Do not recommend their service.
26. August 2026
Antwort von Eyelation Technologies Inc.
Hello Olga,
We are truly sorry to hear about the extremely frustrating experience you've had with your recent order and the subsequent issues with your glasses. We understand how disappointing it must be to wait two weeks for an order to be processed, only to receive glasses with an incorrect prescription that caused discomfort. The difficulty you've faced in reaching our customer service team is also a serious concern, and we recognize how this has compounded your negative experience. We are actively reviewing our internal processes to prevent such delays in order processing and to ensure our customer service channels are more accessible. We are also investigating the issues related to your prescription and the quality of the glasses you received to understand what went wrong and to prevent similar occurrences for other customers. Your feedback is invaluable as we strive to improve our services and the quality of our products.
-Team Eyelation
The glasses did not have my tint on…
The glasses did not have my tint on them like I order.
15. September 2026
Antwort von Eyelation Technologies Inc.
Hello Raymond,
We’re sorry to hear that your glasses did not have the transitions you ordered.
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
Antwort von Eyelation Technologies Inc.
Hello Henry,
We're so happy to hear that you found the ordering process easy and are pleased with the quality of our product. Thank you for your positive feedback!
-Team Eyelation
It is easy to order for me
It is easy to order for me. But others that are Spanish speakers only had problems understanding so I had to help several employees.
25. September 2026
Antwort von Eyelation Technologies Inc.
Hello Eduardo,
We're happy to hear you found ordering easy. We understand your concern about the language barrier for Spanish speakers and appreciate you helping your colleagues. We are always looking for ways to improve accessibility for all our customers.
-Team Eyelation
Easy to use and good flow
Easy to use and good flow. Nice option to see example of glasses on your portrait. Integrates well with benefit to understand out of pocket costs versus covered costs.
24. September 2026
Antwort von Eyelation Technologies Inc.
Hello Kelsey,
We're so pleased to hear you found the process easy to use and appreciated the option to virtually try on glasses. It's great that the benefit integration was helpful for understanding costs!
-Team Eyelation
Friendly, professional service
The optometrist was very friendly and professional. She was very fast (my appointment took about three minutes) and was able to see that my bifocal needed to be stronger by a watermark on my everyday glasses. My exam was on the 16th and my new safety glasses arrived today on the 25th. This is the fourth year of using Eyelation and I have never had a bad experience.
16. September 2026
Antwort von Eyelation Technologies Inc.
Hello Jonathon,
We are so pleased to hear about your positive experience with our optometrist and the efficiency of your recent visit! It's wonderful to know that our team provided such professional and swift service, accurately identifying your vision needs. We are also delighted that your new safety glasses arrived so quickly. Thank you for your continued loyalty over the past four years; we truly appreciate your kind words and positive feedback.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Yolanda,
Earning your 5-star review means the world to us. We’re so glad we could make the process simple and straightforward for you!
-Team Eyelation
The ordering process was easy
The ordering process was easy. The virtual options to see how you look is great. They showed up in a reasonable amount of time and are made well
14. September 2026
Antwort von Eyelation Technologies Inc.
Hello Christopher,
We're so happy to hear that you found the ordering process easy and that our virtual try-on feature was helpful. It's wonderful that your items arrived quickly and are well-made!
-Team Eyelation
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