ezup.ca Bewertungen 

We ordered a tent for an event as a rush order because time was limited. We did have confirmation that the tent would be completed and be delivered on time and paid the extra fee for the rush order.
Upon receiving the first portion of the tent, we were eagerly waiting for the peak for the event date was getting closer by the day. The event was to take place on a Thursday. On the Thursday week before the event we inquired about the remainder of the tent and was told that it was on schedule to arrive before the event and that it should be at sent out on friday upon receiving it from the manufacturer. Friday passed by and there was not tracking which indicated that it was not shipped. Reached out on Monday the week of the event and same response. On Tuesday I really began to get concerned because it had not been shipped out upon inquiring. The day before the event which was Wednesday I called and was told that the representative was on his way from laval to quebec to pick up my order because there was a delay on the shipment. I was also told that upon receiving the shipment they would send the shipment overnight and also have it placed for before 9 delivery. My event was scheduled to commence at 10am. I was extremely worried and had no hope that this would have worked out.
The morning of my event we began working on our backup plan because our tracking on the shipment continuously said that it is delayed.
Right before the camera crew arrived at our location a percolator truck showed up with our shipment. We were so relieved.
It was quite frustrating and worrisome throughout the second shipment of the tent but I must say and give credit to the reps who made a very huge effort to get it delivered on time. I am thankful that we received it right on time, the timing could not have been any better and it turned out to be a successful event. We will order other accessories for our new and amazing tent with ezup. The quality is excellent, the structure is very easy to set up and take down. We are happy with the product. One thing we will ensure that we do for our next order is to not get the express shipment or time sensitive shipping option but give ourselves enough time for delays like what we encountered. Justin and James were very kind and I would recommend them for their effort. Justin started the process with me from the begining and delivered even though the second shipment was a bit frustrating but they delivered and made the extra effort. Thank you guys!

Rien à dire! Qualité et bon service !

Très bon service chez le détaillant
Le responsable très professionnel
Extrêmement satisfait !

facile sur toute la ligne: achat en ligne, livraison rapide en moins d une semaine comment demander mieux .

Purchasing of over the internet is very easy for a person like me that does not purchase a lot of goods that way. This is a new product for EZ-UP CANADA. So I understand that the manufacturer has some bugs to work out when it comes to written assembly instructions with illustrations. It really was an exercise in frustration but I eventually got it with a neighbours help. Over all the product is well made and should standup to years of camping use.
On a side note, I received the product and found I was missing two pieces. After contacting EZ-UP CANADA the missing pieces were sent to me immediately. Thank you for the great service.

Quick response and fast delivery.

Easy to buy, quick follow-up from the sales and graphic team, Fast delivery.
Thank you

Product delivery was quick. Setup was not so difficult even doing it alone the first time. The quality of materials is definitely in line with my hopes and expectations. Purchased for recreational use only and expect to get many years of enjoyment.

Très bon et rapide services

justin bunodiere from laval store
was very helpful

I ordered my tent and five minutes later I had a question. I phoned and was answered on the first ring and got to talk to a person immediately. I love my new tent 🥰

The shopping experience was easy; I did everything on my phone. It was easy to make decisions based on the categories on the website (light, medium, and heavy duty). Then when my stuff was delivered and I had a question, I called and immediately spoke to a Real Human Being who had quick and easy answers. Just a fantastic experience. Lastly, I've been able to use my products on a major camping trip with heavy winds and rains, and I was impressed with the quality of the products--medium duty canopy and two walls.

Quick delivery. Sturdy, reliable product. E-Z Up is true to its name.

I wanted to change the colour of the product I ordered so I contacted EZUP via email. The next day, which was Sunday morning, I got a call and the gentleman and he gladly walk me through my choices, and was happy to change my order.
Great service, and so far, a great product.
EZ-UP is not only the brand name, it’s also how EZ it is to set up.

Good communication, delivered as promised in excellent condition.

Online purchase was simple, product came promptly, and the quality of the camping cube and vantage shelter is obvious. Well designed and definitely easy to put up.

livraison très rapide
auvent de bonne qualité

La structure est très solide...le sac de transport est très bien conçu...le problème, c'est la toile..Elle n'est pas étanche à l'eau...voilà..ça dégoûte à l'intérieur.