I have been a subscriber for a while and genuinely like both the premise of the boxes and the majority of the items I have received. Due to the expense, however, I decided to cancel my sub... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I love the boxes and the items. I get to try new things and enjoy the sampling. I did have an issue with an item that was quickly resolved and customer service went above and beyond for me. Sometimes... Mehr ansehen
I love when my FabFitFun box arrives! It’s so fun to pick from quality products and anticipate their arrival on my doorstep! My most recent order included a suave, classy purse style backpack, beauti... Mehr ansehen
Unternehmen hat geantwortet
Terrible experience. So far FabFitFun have taken over $260 from my card in January and February and I’ve not received anything. Customer Service is useless. They are refusing to help in any way. Updat... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Delivering happiness and well-being to everyone, everywhere.
Kontaktinformationen
700 N San Vicente Blvd, 7th FL - Green Building , 90069, Los Angeles, Vereinigte Staaten
- 8553136267
- vip@fabfitfun.com
- fabfitfun.com
3,2
Akzeptabel
3739 Bewertungen
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
My box was lost and the replacement box…
My box was lost and the replacement box has not updated in four days. At this point I'd like a refund.
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi there! It looks like your replacement was marked as delivered. We hope you received it. In any case you did not, please send us an email at customercare@fabfitfun.com so we can help!
Why ask me to select alternative…
Why ask me to select alternative options and then tell me they are not available AND THEN send me a list and those items are still on the available list. I'm literally getting nothing I requested on my original box customization and just want a damn refund at this point! So dissatisfied with the whole process.
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
We’re very sorry to hear about your disappointment with the customization process. We understand how frustrating it must feel when the items you’re excited about aren’t available, and we regret that this impacted your experience. Please know that we’re continuously working to improve product availability and communication so that members can enjoy a smoother, more satisfying process in the future. We truly appreciate your feedback and the chance to make things right.
My seasonal box never arrived
My seasonal box never arrived, though an email said it was delivered. My cameras showed that nothing was delivered that day. I contacted FFF online support and the problem was solved. I now have my box. YAY! Thank you again.
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi Donna! We're so glad we could quickly resolve the delivery issue for you and that you've received your seasonal box. Thanks so much for your understanding and for letting us know it all worked out. We hope you enjoyed your items!
Woow so pretty
Product selection options were amazing.Products quality is amazing.And box looked so pretty
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi Diksha! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you're loving the selections! Xo
Broken items not getting replacement …
I had to call for two of my items being damaged in my yearly subscription fall box. One was still in stock and the other was not so they were just going to send me a random item to make up for the broken one and it never came with the other item. I’m so tired of calling so I’m just not going to
6. September 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi Sara! We're bummed to hear this. It looks like one of our team members in Customer Service has catered your concern but we'll make sure to pass along your experience to our team!
I am always able to access things…
I am always able to access things easily, I get timely responses to questions, and my products are amazing!
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi Ashley! Thanks for the wonderful review! We're so glad you're enjoying your products and that we've been able to provide you with great service. We look forward to sharing more seasons with you! Xo
Look forward to my delivery every season
I find the customer service supportive and though I don’t always love every product I receive, I appreciate the diversity of it and I always find a loved one to gift it to who really appreciates it.
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi Destiny! We are happy that we were able to help you with your concerns! It's great to know that even the items that aren't a perfect fit for you are being enjoyed by others. We love that you're sharing the joy with your loved ones!
FFF : Thumbs Down
Over the years, FFF's service has deteriorated. Poorly packed shipping boxes, missing items, expired products, and unresponsive customer service.
For example, this fall season (underway currently), I had three boxes. Of those boxes: two had 4 items missing and the other had 2 missing items. It was a nightmare to deal with cust serv and I'm still waiting on responses for two outstanding issues.
Another example, last season I purchased Augustinus Bader hair product. It was expired (confirmed by thr manufacturer). I alerted FFF to inform other customers. They did not.
Instead of a refund, they gave me credit. Credit, in simpler terms, means they hold your money hostage. Forcing you to shop again.
Co-founders do not address any concerns they are tagged to in the forum. Members want to hear from them.
Unfortunately, I have two subscriptions that run until spring and summer of 2026. Unless I see major improvements, I will not renew after 8 years of being a member.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi there! We apologize for your frustrating experience. It's completely understandable that you're upset after being a loyal member for so many years and dealing with order issues, and delays in responses. Your feedback about the issues with product quality and the lack of communication is valid and we'll make sure to pass this along to our team. Thank you for sharing your detailed concerns. We're working hard to improve our service every season and we hope you'll give us another chance.
Discouraged
I received a shattered pie dish and have asked for a replacement. I have yet to hear back from anyone about when or if it has been shipped.
I’m very discouraged at this point.
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi Tracy! We apologized for the trouble that this has caused. Sadly, we're unable to process a replacement since it's already out of stock, however, we can confirm that a credit has been added to your account. Let us know if you need anything else!
Missing my fall box that was shipped…
Missing my fall box that was shipped over two weeks ago. Looks like they are now using a very sketchy delivery service that has many negative reviews stating packages posted as undeliverable when they are, stolen packages etc. I’ve contacted customer service multiple times and they keep telling me I have wait up to 2 more weeks for resolution. I’ve been a great customer for years but I won’t be renewing.
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi Shari! We're bummed to hear this and we've noted your recent shipping experience. We are always working to improve our shipping processes and appreciate you bringing this to our attention. Rest assured we've passed this along to the appropriate teams!
I love the box
I love picking my own items in my box. I just don’t like how much they are
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi Laura! Thank you for sharing your feedback. We're so glad you love the customization feature and enjoy picking your own items in the box. We know price increases aren't fun, and this wasn't an easy choice. Like many, we've faced rising costs and had to adjust to keep bringing you great products. We appreciate your honest feedback and will make sure to pass this along to our team!
I absolutely love Fab Fit Fun
I absolutely love Fab Fit Fun! I've been a member for about 5 years now. I love picking products that I've used before and discovering new brands in the process. Not only do I love the fact that I can fully customize my box, but I enjoy interacting with the FFF community. The connections I've developed over the years is phenomenal. They have been changes that make it a bit easier to manage and make it even more worthwhile to be a member.
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi Lauren! Thank you for taking the time to leave a review! We're thrilled to hear you've been with us for a long time and that you love customizing your box and discovering new brands! It's fantastic that you've found a Community with us and that our recent changes have made your experience even better. We truly appreciate your feedback! Xo
A company that truly cares about the customers’ expedience!
Most people are obsessed with the products, I would respectfully disagree. The best thing about FFF is the Customer Service. The policies and representatives are incredible and very reasonable. All class and none of the money grab. Highly recommend FFF!
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi Sarah! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Thank you, FFF, for the gift of self-care!
I love the self-care that FFF brings to my life! The beauty, fashion, skincare, wellness, fitness (and more) items that I am able to afford through the deep discounts really bring me joy and make me feel good about myself!
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi Julie! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Love FFF and their customer service, too!
I love getting the seasonal FFF box, especially when I can customize it just the way I want. However, this box had an item that didn't make the trip unscathed. Never fear, the FFF customer service took care of the issue promptly and to my complete satisfaction.
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi Karen! We are sorry to hear that an item in your box was damaged, but we're glad that our Customer Service team was able to resolve the issue for you. Your feedback means a lot to us, and we appreciate you taking the time to share your experience. Xo
Company has fun ways to get great items…
Company has fun ways to get great items at amazing prices. I love the indulgence of 6-7 items of my choice every season. I always look forward to my boxes.
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi Jennifer! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I've only had 3 issues with products…
I've only had 3 issues with products missing, or a box not delivered, I contacted customer service and were very helpful at solving the problem gave me options of a refund , I'd prefer my missing products I'm currently waiting for my fall 2025 missing products so waiting for that other then that all is good
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi Norma! We're glad that we were able to help you resolve your concern! We'll make sure to pass along your experience to our team to prevent these issues from happening in the future. Xo
She was very professional
She was very professional and solved my problem right away. The wrong address was put on my box and I’m not at my house due to surgery one foot and a fracture in the other. She was able to send a message to redirect my box.
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi Elizabeth! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
An item was missing from my fall box…
An item was missing from my fall box and the customer service rep said I could have a credit. When I said I was disappointed because I really wanted the item she offered me a replacement. I was happy with the result.
25. August 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi there! We're sad to hear that your box arrived with a missing product, but we're glad we're able to make up for it. We'll make sure to pass along your experience to our team regarding this matter!
Pie dish was broken contacted customer…
Pie dish was broken contacted customer service and issue was resolved. New pie dish being sent
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von FabFitFun
Hi Dawn! We're bummed that your pie dish arrived broken. We understand how frustrating that can be, and we're glad our Customer Service team was able to resolve the issue for you and get a new one sent out. We appreciate you reaching out and giving us the chance to make it right!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.