Pauline 💜Customer Support @Facelove Cosmetics went above and beyond when I realized I didn't enter a discount code for my order. She promptly refunded the difference. If their products are as grea... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I got problem with delivery my order. Shipment company made it disposal for some reason. Pauline take care about me. Her service just incredible ! Her response was very polite and quick. I am... Mehr ansehen
I order a lot on line. Several times from Instagram. I don’t remember ever finding a company that has great products AND outstanding customer service. Yuki has been a dream. Even when I had a probl... Mehr ansehen
Facelove Cosmetics has excellent customer dervice. My order was shipped to a previous address due to probably "auto-correct". Yuki was so kind and responded very timely in sorting out the issue and... Mehr ansehen
4,7
Hervorragend
74 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
I received my mascara
I received my mascara, used it , and wasn't quite sure. So I contacted Customer Service. Pauline, in CS sent me some tips on how to get my best results. Tried it, and it looked so much better. I love the product. Give it a try
13. August 2026
Bewertung ohne vorherige Einladung
Ray with customer service
Ray with customer service has helped me with the product I order.
It was not as I expected and Ray recommended an alternative.
Ray was prompt in all replies.
13. August 2026
Bewertung ohne vorherige Einladung
The Customer Service was exceptional
The Customer Service was exceptional. I forgot to change my address from TN to CA as this is where I am currently and they were able to contact fulfillment to change the address ship to asap. Thank you so much! 😊
14. August 2026
Bewertung ohne vorherige Einladung
I had an issue with foundation that I…
I had an issue with foundation that I purchased. I contacted customer support and Ray was extremely helpful and made sure he found a resolution to the problem that I was satisfied with.
14. August 2026
Bewertung ohne vorherige Einladung
Very happy new client!
I needed a change from lashes with glue leaving me with short sparse lashes. Facelove ever love mascara did not disappoint! In fact one coat replenished my short lashes beautifully. I was surprised and impressed! Pauline in customer service was very responsive and lovely when I reached out. She’s gained a happy client for sure!
13. August 2026
Bewertung ohne vorherige Einladung
Just wanted to give a quick Thank you…
Just wanted to give a quick Thank you to Ray. You were so helpful in tracking down my order. I absolutely love this mascara and also the lash serum.
Thank you
Shoni
11. August 2026
Bewertung ohne vorherige Einladung
Facelove Cosmetics has a great customer…
Facelove Cosmetics has a great customer service! I had questions about the product and I had a prompt reply. Pauline was patient and attentive answering my questions.I emailed first and I thought I did not get a reply, but she kindly showed I got a reply. It went to spam folder.
7. August 2026
Bewertung ohne vorherige Einladung
Customer service is outstanding
Customer service is outstanding. I placed an order a few days ago, however with all the emails and texts that bog us down daily I deleted my order confirmation. I sent a message from their site, gave them all the information they might need! The very next day I received a duplicate order confirmation along with a pleasant email. All my fault I trashed emails I should have kept, but there is a friendly customer service rep that cares! Thank you, means so much !
11. August 2026
Bewertung ohne vorherige Einladung
I had accidentally made two orders
I had accidentally made two orders, when I reached out to customer service about canceling one Pauline was quick to cancel it for me extremely quick.
6. August 2026
Bewertung ohne vorherige Einladung
Ray did a wonderful job with my issue
Ray did a wonderful job with my issue. I received a reply very quickly. Very good customer service. If all the other associates work as well as Ray I would have to say you have a great company.
6. August 2026
Bewertung ohne vorherige Einladung
Fabulous customer service
I recently ordered a two pack of the face love mascara. It was taking longer than I expected so I contacted customer service. I got an email back about 30 minutes later from Pauline. She said it showed it had been delivered. I was at work so I called my house and my son said I had a delivery. I emailed Pauline back and told her it had been delivered and thank you for getting back so quickly. Thank you for having great customer service. That has not been my norm for ordering online. By the way, I love the mascara.
6. August 2026
Bewertung ohne vorherige Einladung
Outstanding personal customer service
I had to contact customer service because of an error I made with my order. An actual person responded almost immediately and resolved the issue. Not the usual automated message that other companies use. AND! I received my order (love it!) within a week!
31. Juli 2026
Bewertung ohne vorherige Einladung
After using the Facelove Foundation…
After using the Facelove Foundation Stick for a week, I was thoroughly impressed with its performance. I was so satisfied that I decided to order an additional two sticks, one for myself and one for my daughter. I eagerly anticipate the arrival of my order and have already contacted the company to inquire about its estimated delivery date. Their exceptional customer service has left me confident in recommending them to anyone seeking a high-quality foundation. I love this!!
8. August 2026
Bewertung ohne vorherige Einladung
great cs
I spoke to one of their CS and she is friendly and polite and gave me resolution to my problem
28. Juli 2026
Bewertung ohne vorherige Einladung
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