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Very disappointed. The teeth whitening gel i ordered only lasted a week. I won’t buy again.

Absolutely rubbish electric toothbrush... really flimsy ...hardly any power behind.. my old fashioned non electric is better .... very disappointed 😞

Ultrasonic Tooth Cleaner product from AJ Sells Ltd at £24.99 was absolutely useless. Advertised with a no quibble 30 day return yet they failed to respond to my request for their address to return it 11 days after purchase. With no response I contacted Paypal who took over. 3 Days later Seller bizarely offered Paypal a refund for me of £12.50 if I kept the faulty product. I obviously declined.
Paypal gave them a further 14 days to refund my £24.99 which seller failed to do. Paypal then fully refunded my payment. I should have checked out these crooks on Trustpilot first as the numerous negative comments speak for themselves.

Terrible electric toothbrush, not worth the money at all. Going to try and get a refund but doesn't look promising.

Do not buy from this company I received a faulty water flosser and returned it with their refund policy terms. They day they can't find my product even though I have given them the tracking info. They said the tracking info was incorrect which it wasn't as Australia post Confirmed it was delivered. I'm still waiting for my refund and have contacted consumer protection

Water flosser failed after a couple months. Poor customer service, slow response and delaying tactics including requesting a video of a non-functioning product. Don't waste your money or time - you could find yourself claiming money back via Section 75 credit card rules. There are better flossers and companies out there.

I was scammed by this crowd. I paid for products back in early December 2022 but to this day have not received anything. Received numerous emails from the seller telling me the product is on the way. Never arrived

This company acts dumb or acts like a scammer or possibly BOTH. Don’t DO BUSINESS WITH Smile Therapy.co.uk This is not an isolated case, they have horrendous reviews. I purchased an in Sterling on a Sterling card, but they bill in the country’s currency the item is sent i.e. in this case Euros using a preferential exchange rate which no doubt benefits them. They fail to take U.K. VAT off the customs value, resulting in European customers adding VAT to an already VAT price product. They then inflated the customer-declared price by 25%. The net result I end up paying VAT ON VAT an inflated declared price. Total screw-up! This is unresolved since the order was placed on 9 Dec 2022. Their teeth whitening item purchased is overpriced and not value for money. DON’T BUY FROM Smile Therapy.co.uk terrible customer service. They must be doing some kind of scam?

I ordered 3 oral irrigators which arrived in Australia. The one I kept stopped working before it was recharged for the first time. I sent them an email twice and eventually they asked me to send a video showing what was wrong!! I sent an email back saying it doesn't even turn on so no point in a video. Despite me sending 2 more emails I've received no response an it's 16th February. They must be a con. I intend to communicate with UK consumer affairs.

Disgusting ordered never sent said sending another never sent ask for money back said they had refunded me no they haven't stay well away
Glad to say I have my refund

Wish I had read the reviews on here. ☹ I bought a water flosser off them 20/12/22 and now 5 weeks after delivery it has gone faulty.
No response to my emails ☹.
Grrrr.

I never received my order. I’ve emailed them and no one has responded

Ordered an ultrasonic tooth cleaner intended to be a gift for Christmas - box arrived poor quality and appeared opened, so tested the item. Sure enough, would not charge and they requested a 'proof' video of the item not charging - this was provided then all further emails and return request ignored.

Had to go via the bank to obtain refund - avoid this company at all costs

Avoid if you can!
I purchased a Water Flosser in November that wasn’t fit for purpose. Difficulty obtaining return address but eventually got it. I was advised refund would not be given as item had been used and was a hygiene item. No mention of this on the website.
I believe item was of poor quality and unfit for purpose. The only way I became aware of this was by using it!
I was asked to provide a video which I felt was simply a ploy to delay providing a refund.
After almost 3 months of futile email exchanges I have today asked my Credit Card provider to dispute the Transaction.

Ordered one of their teeth whitening kits before Christmas, was sent a fake email claiming I needed to pay customs so I sent back the order, got in contact with the company and they assured me I’d get a refund. IM STILL WAITING. Can’t get through to them anymore through email. Fake company stay away!

The reviews on here are harsh.
Delivery was quick and free. My purchase was on sale. Good quality and nothing damaged.
I'd shop here again 100%

Delivery next working day as promised, amazingly efficient service. Not sure what my dentist would say, but after first use the product (ultrasonic tooth cleaner) seems to be effective. Lack of usage instructions though.

Ordered in the sale in December. Still no item and no response via email. Give this company a miss at all cost. Utterly useless at everything involved in running an online business. Sponsored push as well via Google total sham..

Really disappointing! Faulty water flosser and I’ve tried on numerous occasions to contact them but no reply! Would not recommend this company to anyone

Disgraceful company
Tracking number doesn't exist, customer service is only an email address and nobody replies , I didn't receive my item and I don't think I will
Don't know how they get away with it after all these reviews