Fantastapack Bewertungen 17

I have unfortunately had to use Fantastapack many times. Every other order usually has a snafu; sending a lesser quantity, terrible packing so the boxes arrive damaged (even though the outer box is fine), printing something upside down even though we sent it the right way.
That's not even the worst part - the worst part is their terrible customer service. Long times for replies, crappy solutions or denying they did anything wrong. It's usually a 10% off your next order code. They even had a code titled "Flipit" because it happens so often that a certain template causes confusion.
You can't get thru on the phone. And "Bonnie" is the only person that is allowed to reply, apparently. Her nonchalant attitude is super frustrating. Do yourself a favor and find a different vendor.

I've had nothing short but a terrible experience with Fantastapack. I reached out to get some custom boxes made for my retail business. They didn't carry the finish that I was looking for, but assured me that they had an in house partner that could do it. It took weeks to get a quote even when I shared I was on a tight timeline. The back and forth trying to get information and correct dielines from them was painful. This partner used unconventional files that required more work and there were hidden costs that weren't given upfront. 5 weeks after we started this process (and far past the timeline in which i needed the boxes) we got to a point where we were finally ready to order (despite costs fluctuating without reason or explanation) to find out that the "local" company I thought I was working with and could pick up from, had outsourced to a partner on the other side of the country adding an additional $1,000+ in shipping. What a joke. Truly just a horrible horrible customer experience from start to finish. I've reached out to management twice with no response and so I found another vendor, Packlane, that is way more professional and got what I needed in 3 days. I would never recommend this company.

They say, “You never get a second chance to make a first impression.”

Fantastapack owner, all I needed was a response to a simple question about your product before placing a very large order. But since you and your staff can’t even manage that, I have zero confidence in your company’s ability to handle anything more complicated—like fulfilling an actual order.

Your complete lack of basic customer service and professionalism is unacceptable. If this is how you treat potential customers before taking their money, I can only imagine how poorly you handle problems after an order is placed.

Reliability and communication are the foundation of any successful business, and Fantastapack has already failed at both. Consider this lost business. I’ll be taking my money elsewhere.

Really great to work with. Super flexible and worked around our timelines. I would highly recommend!

Thanks Alek!

These guys are not ready for primetime. They have an ok web based design tool, but you can't edit a new order if you want to change something. So get it right first time or do it over from scratch. So then I submitted a pdf which looks fine on Adobe but didn't come out right on the box. But their response is "Your problem. Try again". The quality of the graphics I did get is ok, but the inability to do a basic first article process makes them unusable, in my opinion.

Will try China next time. I’ve ordered 4 or 5 times. The first few ordered were samples. I don’t remember them exactly, however I purchased several other times so they couldn’t have been bad. Our first bulk order close to $900 was absolutely perfect all the way through. However the next order I had issues. Several of the boxes had artwork that shifted during the printing process causing areas of whiteness to appear on a what should’ve been a all purple box. The print was also slightly pixelated which was strange given we used the same art file from the previous order, 6 months prior. I tried to leave a lengthy review with pictures, at the time, but somehow it got deleted so I just dealt with it. It’s interesting now, a review forum cannot be found on the site. We recently rebranded and wasted to give Fantastapack a second try. The same issues occurred. Only this time I cannot deal with the blurry artwork and will throwing all $500 worth of boxes into the trash. Maybe the labels are more consistent but for the price I don’t want to play a guessing game

Update:
The company did take accountability for the printing error and provided a remedy by sending a new order. I am still awaiting my new boxes, but expect them any day. I do hope the problem is fully resolved.

ORIGINAL REVIEW:/The boxes I received are not what I ordered. The artwork I uploaded was confirmed to have a transparent background on my company logo, and I even downloaded the art file to ensure that what was going to be produced was exactly what was submitted. I was not simply going to trust what was displayed on their online art studio. Despite that, what they sent was completely WRONG with a dark gray rectangular box sitting behind my logo! Not at all what I ordered. I sent pictures of my order and I re-attached the artfile that was uploaded. Waiting for a refund or a reprint. No response yet from the company.

I got saddled with a large order of boxes that did not fit the dimensions of the product, despite following all the directions of the online form correctly/ I got no help from the company in getting what I needed and a "sorry, not sorry" response from them when I contacted them to complain. Save yourself some headaches- use another service.

Very dissatisfied with the service from Fantstapack. We had ordered a sample of the box that we are targeting, and the sample box was received in good condition with good print quality. Unfortunately when we placed the actual order, the boxes we received were of a much lower quality. The boxes were shipped pre-folded in the wrong direction. This creates creases in the final box and it is very obvious on the outside construction of the box. The print quality we received in the actual order is much lower than the sample that we received. The folds and creases for the folds are also in different spots and much weaker than the sample.

The actual order was also shipped improperly which led to a lot of creasing and tears along the sides of the boxes. It seems that they spent more time and care packing and shipping the sample box than the actual order.

To top everything off, when I went to ship these boxes I was informed by the post office that the construction is most likely not strong enough to withstand shipping and that a box like this would be considered a product box. Fantastapack specifically advertises these boxes as shipping boxes. These do not hold up in shipping and I ended up needing to package each in a separate shipping box before shipping them.

Overall I am very dissatisfied with the production quality and customer service from Fantastapack. I recommend staying away from this company.

Edit: Fantastapack has replied to this review stating that they have not heard from me about this issue. I have previously emailed them.

We have placed 3 orders with Fantastapack and have been extremely satisfied with every purchase. The prints are very high quality and we received each order quick. Will definitely purchase more from this company in the future!

If I could give negative stars I would.

I ordered Mid November 2020. Given a ship date of 12/2-12/9.

Messaged their “customer service” team (which is an actual joke considering the word service in there because they have never heard of service or doing anything positive for a customer).

Was told running behind. Given a new date of 12/14-12/20 and told it’ll be in that window. Messaged again, told they are super busy.

Well good for you. Nice to be busy. Not sure anyone would ever order a second time so they must have a lot of first time customers.

It’s now 1/03/2021, still no shipment, still nothing. This company is a joke. Never again will I order. I literally wouldn’t order from them if it were free. Worst company on the planet. I never Wish bad on another small business, however they have no business being in business.

Do not order from them. Worst company I’ve ever done business with.

Greg

If you have a time sensitive order, I'd recommend not ordering here. Our company placed a bulk order here for boxes that were set to arrive the first week of December. We confirmed multiple times with customer service on the production window in Nov to ensure we'd get these on time. Up until the second week of December these were on track to arrive. However, the week before christmas they all of sudden informed us they would not start producing them until the last week of December. They informed us of a 13-14 day production turnaround time, which ended up being a 36 day production time. Their ability to gauge turnaround time is incredibly off and they need to improve it. If holiday orders cannot be fulfilled if you place an order in Nov. then it's incredibly deceptive to not tell your customers that. They need to improve their turnaround estimates so it's an honest estimation. We still don't know if we will receive our order by January. Don't order here if you need your items by a certain time!

Alix is particularly awful at assisting customers and she is the manager. Run from this place!

I have to be honest and say the quality of their printing is very good.

Their service and communication, on the other hand... to describe their customer service team as incompetent would be an insult to incompetent people. I have been given three different delivery dates for boxes that I ordered, each of which has been wrong (the ended up coming in almost two weeks after the first date). Each time I was promised that they'd update me if the timeline changed, and not one single time did they follow through - I had to keep asking and getting increasingly long timelines.

Then they finally told me they were shipped, and I had a FedEx number to prove it. I communicated shipping dates to my customers based on that information. Then FedEx came, and it turned out they only delivered half the order. The other half was inexplicably shipped with UPS, which I was never informed of or given a tracking number for. Those boxes are going to take another two days to show up.

So I spoke to their manager, Alix. She is absolutely full of it. I gave her the entire story and she insisted that it's not on them and that they were just relaying information provided to them by the printer. Even if that were the case, I'm doing business with you guys, so if your printer is giving you bad info, you take it up with them. You're still the one responsible.

On top of that, when I pointed out that her own customer service agent admitted that some of the miscommunication was his fault (he said he just didn't notice that there were two shipments, which is why he failed to inform me of the two different delivery dates), she just started outright lying and continuing to blame the shipping department (as though they're not responsible for their own shipping department?).

The best thing that can be said for her is that she sort of almost offered an apology, but it was one of those "I'm sorry you feel frustrated but I'm not actually going to apologize for our actions or take responsibility" kind of apologies that's just outright patronizing.

Anyway, she ended up giving me a partial refund that was far too small for the inconvenience, which is why I'm leaving this review. I'm not an unreasonable person, and I understand it's a crazy busy time for them - if you're an executive at Fantastapack, I just want you to know that all I was looking for was a real, honest admission that you guys screwed the pooch and meaningful compensation for the repeated errors. I would've kept using you guys as a printer for anything without a deadline. Now, instead, here we are. I hope you'll learn to treat your customers better.

I received a product sample which I paid $224 CAD.
The box was bent and many cracks in it when I received it. I wanted to take some photos but the box is basically useless. Should have known

Product quality is good. Production and delivery speeds are very unreliable, nothing is guaranteed despite lots of marketing language around their 10 day production times (and even when you pay for rush service). Customer support is difficult to communicate with and not collaborative in resolving issues. If you don't care when your boxes will arrive, you'll probably be pleased.

As someone with limited art creation experience, I am thrilled we chose Fantastapack. John was so patient with me as we went through our company's design and helped me understand the full process to receive clear and beautiful images on our new client boxes.

We did a lot of research on other company boxes and Fantastapack not only had some of the best pricing, but they had the nicest completed box forms.

Super happy that we chose them! Looking forward to receiving the finalized boxes :)

Highly recommend!! I couldn't be happier with the whole process and especially the beautiful end result. I work with many vendors and fantastapack is A++