Farmfoods Bewertungen 

713
TrustScore 2.5 von 5

2,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

Foul smelling milk purchased Tuesday 25th August Boston store all three bottles where sour dated use by 1st Sept looks like its been left out fridge in the store its usually good

Bewertet mit 3 von 5 Sternen

Farmfoods is a good store but if Gravesend is anything to go by then it desperately needs to give staff training on customer relations. One almost took my head off oprning a freezer but on acknowledge... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We went into Bedford Farm Foods today as we were visiting family. The staff were friendly and helpful. Lisa, was exceptional. She assisted and advised us and even offered to save some items for us... Mehr ansehen

Bewertet mit 1 von 5 Sternen

The Staff at the Chadderton Store do need to look at how they treat their customers. I went in for some items at the weekend and was told they had warehousing issues. Yet despite asking about product... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Supermarkt
  2. Lebensmittelanbieter
  3. Lebensmittelhändler

Vom Unternehmen geschrieben

Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.


Kontaktinformationen

2,7

Mangelhaft

TrustScore 2.5 von 5

713 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 95 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2,7

Alle Bewertungen

(713)

147 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

A joke

Holderness road hull.
I have kids so when I come to shop there’s no space so I park in a normal bay?
So my cars wing got damaged and yet kids spaces parents with kids leave there cars and take the kids for a hair cut,
Today same thing parking near building where you cannot get in/ out of a bay why can’t you do anything?
Because your a joke Farmfoods
Next time someone bashes my car I will send the repair bill to you

4. Juli 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Andy

I'm really sorry to hear about the incident relating to your car wing being damaged. Please contact our Customer Services team (0121 700 7160 or csteam@farmfoods.co.uk) quoting your reference number, 797132JC, and we will be more than happy to look into this further for you.

Kind regards

James Curran

Bewertet mit 1 von 5 Sternen

It would be zero stars if possible

Feel like being dealt with and spoken to in an offhand and couldn’t care less attitude? Shop at Farm Foods Northwich.
Feel the need to have shop floor staff argue with you in relation to the above and continue to do so even though you are no longer in the same aisle? Shop at Farm Foods Northwich.
Want to hear the manager laughing when the member of staff above tells him the customer is going to complain? Shop at Farm Foods Northwich.
These events took place during 29/06/25 at 14.15 at a time when the store was virtually deserted, I wonder why?

29. Juni 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Mr Paton

Please accept my sincere apologies for the service that you have received in our Northwich shop. I am also grateful that you have now been in touch with our senior management team and I can assure you that we will continue to look into this and get this resolved for you.

Kind regards

James Curran

Bewertet mit 5 von 5 Sternen

Prompt reaction to a complaint

Prompt reaction to a complaint

Thank you farmfoods for your response to my complaint and your goodwill gesture. You have restored my faith in customer service.

2. Juli 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Michele

Thank you for those kind words regarding our Customer Services team! We are pleased to have a team of advisors that work from 08:30 - 17:30, Monday to Saturday! We aim to respond to all emails within 24 hours in this time and we are always happy to assist where we can!

Kind regards

James Curran

Bewertet mit 5 von 5 Sternen

Love shopping at Weston-s-Mare store

Love shopping at Weston-s-Mare store.

Find most items I want, at great prices. Much cheaper than the supermarkets for most items I purchase!

19. Juni 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Sir/Madam

I'm delighted to hear that you were so happy with the product availability at our Weston-super-Mare shop! I'll pass your feedback onto the shop today so they're aware of your kind comments!

Kind regards

James Curran

Bewertet mit 2 von 5 Sternen

disgraceful place. left heavily disappointed

came to farmfoods seafield this afternoon, had to bring my tantrum son out of a door to buy naan bread for our saturday curry night . the naan bread was mouldy, dinner ruined 🤬! and be careful, because your car might get smashed in the carpark by hooligans like i saw today. was also a cold environment as there was no music or noise at all, except the whirling fridges! but we did speak to a lovely lady to help us out ☺️

by the way, the picture of the naan bread is in my profile picture as i was unable to add it here ☹️

21. Juni 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Shona

I'm sorry to hear about your purchase and experience recently in Seafield Road. If you could contact our Customer Services team, quoting your reference - 796455JC - by email (csteam@farmfoods.co.uk) or phone call (0121 700 7160), I'd be happy to look into the incident outside our shop and also the mouldy product you purchased!

Kind regards

James Curran

Bewertet mit 1 von 5 Sternen

Bought the 2 for £2 MILK

Bought the 2 for £2 MILK last Thursday and it’s only Monday today and both bottles are sour. What a waste of money. I’m so angry…..Never again.

12. Juni 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Ms Willson

Please accept my sincere apologies for the issues with the two bottles of milk that you purchased from Farmfoods. If you would contact our Customer Services team, quoting your reference (769002JC), I would be happy to look into this and pass the details onto our supplier to investigate further.

Kind regards

James Curran

Bewertet mit 1 von 5 Sternen

Went today

Went today, along with my mother. 2 lots of shopping. Mine, and hers. Had the voucher regards £xx off a £xx shop. My mother happened to use the wrong voucher against the wrong shop (mine and hers being seperate). To over £120 in total. To be told "tough, not our problem" pretty much. Basically refused to help. Got the receipts if needed. Wonder if Farmfoods will do the right thing? We'll see, eh?

14. Juni 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Sir/Madam

I'm really sorry to hear about the issue you and your mother had whilst trying to use our conditional spend vouchers. This is something I'd like to get resolved for you immediately. Please contact our Customer Services team, quoting your reference (769001JC) and if you could provide us with your transaction number and date from the receipt, we will get this looked into.

Kind regards

James Curran

Bewertet mit 3 von 5 Sternen

I always bought the 600g smoked bacon…

I always bought the 600g smoked bacon pack @ 2 for £5...this was greart until the number of rashers in each pack began to increase; making each rasher thinner and thinner... it is now at 18 per 600g pack... so they break-up when getting them separated and disintegrate on the frying pan... this is rediculous when they used to be normal!!! My choice is the unsmoked which is not so nice. WHY WHY WHY do you have to change the things that are doing fine??? More profit?... less customers! I'm trying not to be picky here but breakfast is 'sacred'.....

2. Mai 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Sir/Madam

I'm concerned to hear about the changes to our 600g Smoked Bacon. Please rest assured that I have passed your comments onto both our Commercial team and our supplier for them to look into this further. Should you still have the packaging, if you could contact our Customer Services team, quoting your reference number (765639JC), with the best before date and the batch code, we will be able to look into this further.

Kind regards

James Curran

Bewertet mit 3 von 5 Sternen

When you get to the till your charged…

When you get to the till your charged more for things than they should be

27. Mai 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Mr Parry

I'm really sorry to hear that there is a discrepancy on your receipt. If you could contact our Customer Services team, quoting your reference (765251JC), with the transaction number, date and the name of the product you believe is incorrect, a member of our team will be more than happy to assist.

Kind regards

James Curran

Bewertet mit 2 von 5 Sternen

Once a great place to shop organised

Once a great place to shop organised , friendly,well stocked , now empty boxes litter the isle shelves have empty boxes on them the shoppers /staff look miserable I feel.unwelcome in Burnley farmfoods ,maybe it's time to shop elsewhere .
Really dissapointed in my shopping experience today 😪 !

24. Mai 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Alastair

I'm sorry to hear about your most recent visit to our Burnley shop. Please rest assured that I have passed your comments onto the Area Manager responsible for this shop to look into. If there were any specific items you were unable to get, please do contact our Customer Services team, quoting your reference 765055JC and we will be able to look into this further.

Kind regards

James Curran

Bewertet mit 5 von 5 Sternen

Fantastic staff at our local shop

Fantastic staff at our local shop, and really happy with those items we have purchased.

23. Mai 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Sir/Madam

Thanks for those lovely comments regarding one of our shops! We're glad to hear that you're so happy with the items you've purchased. If you could get in touch with our Customer Services team, quoting reference 765054JC and let us know which shop your comments relate to, I'd be happy to pass your comments on!

Kind regards

James Curran

Bewertet mit 5 von 5 Sternen

value for money outstanding

value for money outstanding
most staff brilliant except 1.

22. Mai 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Tasha

Thanks for getting in touch! I'm so glad to hear that you're feeling the benefits of our prices and that you've encountered some good team members! Equally, I'm concerned to hear about the issues you've also had in one of our shops. If you could contact our Customer Services Team, quoting the reference 634969JC, I would be happy to look into this further. Our phone number is 0121 700 7160 and our email is csteam@farmfoods.co.uk.

Bewertet mit 1 von 5 Sternen

Insult

I'm a regular shopper at farmfoods do my shopping as they have halal products. Today I noticed that they had pork products in with halal products. That's absolutely insult to Muslims who purchase halal products. Farmfoods you should be ashamed of yourself. I have taken photos of what was in the freezer. I might have to put it on social media to warn others.

22. Mai 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Aftab

I'm really sorry to hear about your experience in one of our shops. I can see from our records that you have been in contact with one of our Customer Services Advisors and your complaint has already been escalated to our Commercial Team and Senior Management Team. Please be assured that your comments are being looked into!

Kind regards

James Curran

Bewertet mit 1 von 5 Sternen

Absolutely disgusting quality poor…

Absolutely disgusting quality poor packaging went straight in the bin waste of good money paid even the dog turned his nose up at it won't be shopping their again.

18. Mai 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Ste

From your comment it sounds like you have had a problem with a product purchased at one of our shops. I'm really sorry to hear this! Please contact our Customer Services team, quoting your reference number 634935JC and we will be happy to look into this further. Our email address is csteam@farmfoods.co.uk and our telephone number is 0121 700 7160.

Kind regards

James Curran

Bewertet mit 1 von 5 Sternen

I live a 5 minute walk from farmfoods…

I live a 5 minute walk from farmfoods in coatbridge and have been shopping there with my family from I was young and after yesterday I am nervous to go back into the shop and it's terrible because I shop there almost every day. Yesterday I had a awkward embarrassing experience with a member of staff who took a long time to get to the till whilst at least 20 customers where waiting to be served then bieng served took a while too but I was not in a hurry anyway then when I was bieng served I payed by card and I stood for 5 mins waiting for my receipt the member of staff said to me "this till doesn't want to work and I don't either" the lady then asked me to pay with my card again but I had already payed and the card machine said authorised with a green light on it so just to make sure I wasn't paying for it twice I checked my bank app on my phone and the money had been taken the first time as I thought so I showed the staff member but I was rudely challenged and told by the lady "if you can't pay it I will pay it" and then she decided to move all the customers and all the shopping that was on the conveyor belt to another till, I was embarrassed and a lot of other customers live near me. So I kindly asked if I could speak to a manager to resolve the problem, she said that she was the manager and she shouted again "I will just pay it". So I left embarrassed and wondering why I was being treated in this way something is far wrong I can't believe that was the manager and I was still being accused of not paying even though I had the proof on my phone and showed it to her. She never gave me my receipt and now I feel as if I can't shop there anymore if that is the manager and the other customers also shop there regularly. I used to love that shop it's sad

20. Mai 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi David

I'm sorry to hear about your experience in our Coatbridge shop and for the issue with processing your payment on our tills. This is something we would like to look into further. If you could contact our Customer Services team quoting your reference number - 634934JC - by email (csteam@farmfoods.co.uk) or by telephone (0121 700 7160), we will be happy to assist further.

Kind regards

James Curran

Bewertet mit 5 von 5 Sternen

PAUL MARK

Farmfoods staff are amazing PAUL MARK I purchased a air fryer today ask Paul if he can take to till then to my car as I can not lift anything and Paul did so helpful nothing was to much trouble for them so good to customers thank you Paul for your help 10/10 pontefract store 😀 😊

12. Mai 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Mrs Bishop

Thank you for those lovely comments relating to Paul in our Pontefract shop! We've shared those kind comments with him and we are always happy to assist with anything further you may need!

Kind regards

James Curran

Bewertet mit 5 von 5 Sternen

Impressed - Making the switch!

My recent visit to Farmfoods in Milton Keynes was very impressive. I normally shop at Aldi but I have to say, I think I will make the switch. They have all branded items at really competitive prices and the staff were lovely. Yes, it's a no frills store, yes, they don't have a massive selection, however, to have branded items at a cheaper price - I'm in!

8. Mai 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Tracey!

I'm delighted to hear that you were so happy with the prices on our incredible branded products and the team at our Wolverton shops! I'll pass your lovely feedback onto both the senior management team and our Commercial team for their information!

Kind regards

James Curran

Bewertet mit 1 von 5 Sternen

Had to queue for over 10 minutes

Had to queue for over 10 minutes, as only one check out open There were.8 or 9 people in queue behind us. also waiting. Prices may be slightly cheaper but the customer service is zilch and last time we will use this awful company.

7. Mai 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Rosemarie

I'm sorry to hear that you had to queue for such a long time in one of our shops - this is not something that we expect! Please contact our Customer Services team, quoting our reference 633645JC, via email csteam@farmfoods.co.uk as we would like to look into this further.

Kind regards

James Curran

Bewertet mit 1 von 5 Sternen

I went to the Redditch store and the…

I went to the Redditch store and the lad on the tills his attitude was disrespectful and horrible he might need some more training on his attitude towards customers

7. Mai 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Nathan

Thank you for taking the time to write to us about a poor experience in our Redditch shop. In order for us to look into this further, if you could contact our Customer Services Team at csteam@farmfoods.co.uk, quoting the reference number - 633625JC, that would be helpful.

Kind regards

James Curran

Bewertet mit 5 von 5 Sternen

friendly staff

easy to shop ,pleasant staff too

10. April 2025
Bewertung ohne vorherige Einladung
Farmfoods-Logo

Antwort von Farmfoods

Hi Jeanette!

Thank you for those lovely comments and taking the time to write in! I've passed your comments onto our Senior Management team!

Kind regards

James Curran

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