Staff members with a keen sense of fashion and style can significantly boost shop floor sales. I experienced this firsthand during my second shopping trip on Wednesday, 26 August 2026. My first trip h... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG Southampton, Hampshire, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The staff were very helpful, and one staff member was particularly helpful when we came to pay for some clothing & accessories. She went out of her way to give advice on best restaurants to eat as we... Mehr ansehen
Unternehmen hat geantwortet
Loved the new Call to the Sea collection. Had an actual trip to a local Fatface shop recently - one of those brilliant shopping days when you find exactly what you didn't know you wanted until you saw... Mehr ansehen
Unternehmen hat geantwortet
I've ordered several items recently in a size 6s or 6 for tops and everything is absolutely huge!! Ive been buying fat face clothing for years in this size and am really disappointed that you have al... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktinformationen
Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG, Southampton, Hampshire, Vereinigtes Königreich
- 02380 330868
4,7
Hervorragend
171 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The goods I ordered came very quickly, and when I picked them up it was very easy and quick.
The good I ordered came very quickly, and it was ver
25. März 2024
Antwort von FatFace - SOUTHAMPTON 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service
24. März 2024
Antwort von FatFace - SOUTHAMPTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service. We hope you love your order.
Take care. -GM
Lovely quality T-shirst
The three organic cotton long sleeved t-shirts I bought are so soft and well made; I know they will last well as I have other colours that I’ve had for several years. They are my go-to top for work and home. There is always a good selection of colours to choose from and they always go well with jeans. I definitely recommend them.
13. Februar 2024
Antwort von FatFace - SOUTHAMPTON 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order .Friendly staff in store
31. Jänner 2024
Antwort von FatFace - SOUTHAMPTON 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Absoulty love my new coat
Absoulty love my new coat. Thank you. X
5. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - SOUTHAMPTON 3
Hi Alexandra,
Thank you for taking the time to leave a review.
We’re happy to hear you love your new coat! We look forward to welcoming you back soon. Take care, LC.
Spoke to an assistant called Anna
Spoke to an assistant called Anna
She was extremely helpful and a credit to fat face
21. Jänner 2024
Antwort von FatFace - SOUTHAMPTON 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Antwort von FatFace - SOUTHAMPTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your new shoes! We look forward to welcoming you back soon.
Take care.- GM
Poor customer service
I recently placed an order in good faith for delivery to the Southampton West Quay store.
I went to the store and was told quite bluntly by, I believe, the store manager that he had rejected it. I was then accused of trying to exploit a loophole!
Throughout the conversation I found the individual's attitude to be cocky and confrontational boarding upon aggressive.
I quite often shop at FatFace but after this experience I will think twice about using this store again.
21. Jänner 2024
Antwort von FatFace - SOUTHAMPTON 3
Good Afternoon Neil,
Thank you for taking the time to leave us a review!
I am sorry to hear you did not have a pleasant experience whilst shopping in our Southampton store, I can assure you this is not how we want our customers to feel whilst shopping with us. I have passed this feedback on to the relevant department to be looked into.
We appreciate all feedback whether this be good or bad as this helps us shape our service for our customers.
Again, I apologise for any inconvenience this has caused.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Kind Regards, JW
Fat face sale good clothing which I…
Fat face sale good clothing which I love.
Where is your Click and Collecte service ??? All other shops got it.
19. Jänner 2024
Antwort von FatFace - SOUTHAMPTON 3
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good staf, great prices.
I usually buy online but sometimes I go to Rashden and Southampton and buy from there. I like the products, they are of good quality, they are comfortable, they don't change their shape after washing.
6. Jänner 2024
Antwort von FatFace - SOUTHAMPTON 3
Hello Elena
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great experience
I went to the Southampton store to return an item that I bought online but it didn't suit me and while making the return the lady on the tills, Ana, asked me about the second item that was on the list, if I liked it and if it was a good fit, which I said that I was going to keep it but if the boots where a tiny bit bigger it would be better. She proceeded to check if they had a size up in store, even knowing that it was a sale and I mentioned that I would have to go home and come back on top of the closing time and there was a chance that I wouldn't even exchange the boots, she still put it on hold for me so I could go and pick the pair I bought first.
Once I was back at the store, and after doing the exchange, she even remembered what I had told her almost 1hour prior and wished me a good trip to NY.
5. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - SOUTHAMPTON 3
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our Southampton store, we will be sure to pass on your lovely comments to Ana and the team. I hope you continue to have a great shopping experience with us.
All the best, MM
Antwort von FatFace - SOUTHAMPTON 3
Hello Robert
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great shopping experience !
Always receive my goods within the next or following day!
Great choice to choose from ,if anything I spend too much as love your clothes and accessories!
18. Dezember 2023
Antwort von FatFace - SOUTHAMPTON 3
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that you are enjoying your new order and that you love our products. I hope you continue to enjoy our products just as much as we do.
All the best, MM
The Xmassy socks were good as ever
The Xmassy socks were good as ever. I loved the jacket but not keen on hoods unless detachable. The fur lining was nice to have when weather was cold and was nice and light when I tried it on. The top was pretty just a little tight but I should have ordered the 14 but a little low at front biut a nice length though which is nice when you are 5ft 2". Still like lots of Fat Fat clothe etc. 🙂
11. Dezember 2023
Antwort von FatFace - SOUTHAMPTON 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Always a great fit!
11. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von FatFace - SOUTHAMPTON 3
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Antwort von FatFace - SOUTHAMPTON 3
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Lovely old-fashioned personal service
Lovely old-fashioned service from Ali at FatFace in West Quay shopping centre in Southampton. They didn’t have my size on display in a shirt I had selected in their Black Friday sale. Despite my pessimism, Ali checked in the store room and came up trumps! I was so bolstered, I added a second item to my purchases. I’m sure there would have been no sale at all had she not gently spoken to me, offering her assistance.
23. November 2023
Bewertung ohne vorherige Einladung
Antwort von FatFace - SOUTHAMPTON 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great experience in store
The lady who gave me my parcel was absolutely delightful. She was just so smiley and lovely to talk to. So sorry didn’t get her name but she told me how she cycles to work.
27. Oktober 2023
Antwort von FatFace - SOUTHAMPTON 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Nicole made my day!
I would like to share my experience from the store in West Quay Southampton. I came to exchange the item without the receipt and lovely lady/ member of staff Nicole spend at least 10 minutes searching for it in computer. Nothing was problem for her and she helped me with everything I needed with smile on her face. I was really happy with her service, she definitely made my day.
23. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von FatFace - SOUTHAMPTON 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Always happy and friendly experience…
Always happy and friendly experience with fat face. Especially the staff at Southampton branch
19. Oktober 2023
Antwort von FatFace - SOUTHAMPTON 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.