Elsa in your Truro branch was excellent yesterday. I tried on a jumper that I decided was not right for me . Elsa suggested a few other jumper options I hadn't considered without being asked, which r... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very disappointed that you no longer do free postage over a certain amount for delivery and also have to pay for returns. Also not happy that I can no longer return via my local post office. Has put... Mehr ansehen
Unternehmen hat geantwortet
As per usual I had a seamless service provided by FatFace. I ordered 2 dresses that were delivered to my closest Next; one of the dresses was fab (which I have kept) and the other, I unfortunately... Mehr ansehen
Unternehmen hat geantwortet
Saw a short jacket in the Truro sale. Hesitated, didn't buy, went home, ruminate, went back next day - jacket gone! Spoke to helpful assistant: jackets moved "upstairs ". Assistant went to stock ro... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktinformationen
1/2 Victoria Square, TR1 2RS, Truro, Cornwall, Vereinigtes Königreich
- 01872 262567
4,9
Hervorragend
156 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Smooth ordering and friendly collection…
Smooth ordering and friendly collection from local shop
29. Oktober 2024
Antwort von FatFace - TRURO
Hello Antony
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwort von FatFace - TRURO
Hello Nicole
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I WANTED TO BUY A BLUE CORDAROY DRESS…
I WANTED TO BUY A BLUE CORDAROY DRESS BUT THE STORE COULDNT HELP ME FAILED TO TELL ME THERE IS A LONG SIZE SO I ORDERED IT ON LINE... INSTEAD I WAS SENT A FLORAL TOP...... AND YET THE PAPERWORK WAS CORRECT.... SO I TOOK IT BACK TO THE NEAREST STORE IN TRURO THEY COULDNT HELP BECAUSE CHANGING WEB SITE ... !!!! I JUST WANTED MY DRESS SO UPSET..... SAMANTHA CAMMACK
3. September 2024
Antwort von FatFace - TRURO
Good morning Samantha
Thank you for your review.
I am sorry to hear that you were sent the incorrect item, I can understand that this is disappointing.
Please do send the incorrect item back to us, and you will then be able to re order the item online, as it is currently in stock.
I will be sure to pass your comments on to all relevant departments.
Thank you, LE
Great clothing
Delivery of my order was very quick and great value as the items were in the sale.
30. August 2024
Antwort von FatFace - TRURO
Hello Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothing.
Ordered two shirts to pick up from the Truro store. Always a pleasure to shop there, the staff are super friendly and helpful.
22. August 2024
Antwort von FatFace - TRURO
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Helpful jolly staff
16. August 2024
Antwort von FatFace - TRURO
Hi Andrea,
Thank you for your 5* review. We appreciate you taking the time to leave a comment. Many thanks-AB.
Bought online this time
Bought online this time, quick and easy. I usually go to the Truro branch where all of the staff are so helpful!
12. August 2024
Antwort von FatFace - TRURO
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fat Face Truro
Visited Fat Face in Truro and had a lovely experience. Staff were friendly and helpful, but Katie was outstanding. She was helping me choose outfits by the changing rooms. I dislike shopping and probably would have come away with nothing if it hadn’t been for her.
3. August 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - TRURO
Hi Alexandra
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
we always find what we purchase is of…
we always find what we purchase is of high quality and reasonable price
6. Juli 2024
Antwort von FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.-LA
The items I ordered were even better…
The items I ordered were even better than I expected after seeing them online. I returned the unsuitable sizes to my local store and found the staff very friendly and helpful, giving me useful information that would benefit me instore as I have limited mobility.
4. Juli 2024
Antwort von FatFace - TRURO
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely Tracy at FatFace, Truro
Today I shopped at FatFace, Truro and a lovely lady called Tracy helped me with my purchase of two fabulous items. Tracy was positive, encouraging and supportive. She was NOT pushy or overbearing. Go and see her - she'll make your day with her positivity just like she did mine :)
FatFace! I hope Tracy gets to see this!
6. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Hassle free shopping
It is easy to use their website, I picked up my purchase from the shop after an email saying it was there. No hassle if I hadn’t wanted it I could just return it to the shop. I did buy the blouse and quality and fit is great.
16. Juni 2024
Antwort von FatFace - TRURO
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying the fit and quality of your new order. I hope you continue to enjoy our products as much as we do.
All the best, MM
I bought a pair of sandals
I bought a pair of sandals, but there were too small for me, so I ordered a bigger size on the Internet. But the same day I popped into the fat face shop saw the same pair. The staff were very helpful behind the counter and I cancelled my order and bought the ones from the shop instead.
6. Juni 2024
Antwort von FatFace - TRURO
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent customer service advice and product
Saw a short jacket in the Truro sale. Hesitated, didn't buy, went home, ruminate, went back next day - jacket gone! Spoke to helpful assistant: jackets moved "upstairs ". Assistant went to stock room to look, returned with 2 jackets - not my size! Advised to buy online with delivery to local store (to avoid postage costs). Notification of delivery within 4 days. Collection from Truro store efficient and friendly. Well done everyone, brilliant customer service 👏
16. Mai 2024
Antwort von FatFace - TRURO
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Great quality clothingm
Great quality clothing!
Easy to buy online at a good price.
If you need to return an item it is made easy to do at no expense to the customer,
Nice to be able to shop with confidence.
My husband and I love Fatface, store and online,
Love the styles and the fabrics, What’s not to like!
10. Mai 2024
Antwort von FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We so pleased to read your feedback regarding service and quality. We hope you love your order!
Take care. -GM
Antwort von FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased you have received great service instore. We look forward to welcoming you back!
Take care. -GM
Fat face is great quality and always so…
Fat face is great quality and always so stylish. Materials are fantastic and feel so good on.
30. März 2024
Antwort von FatFace - TRURO
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving the quality of your new order. I hope you continue to love our products as much as we do.
All the best, MM
Great customer service in store .
Great customer service in store .
Very straight forward and great understanding -
Well down Truro .
22. März 2024
Antwort von FatFace - TRURO
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Item needed to be returned but great…
Item needed to be returned but great service from the sales assistant in the shop. Also sorted refund.
20. März 2024
Antwort von FatFace - TRURO
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The support from the staff
The support from the staff. The layout of the store and the wonderful clothes.
12. November 2023
Antwort von FatFace - TRURO
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.