FedEx Bewertungen 243

I'm receiving email notifications from FedEx Canada for two consecutive past days, stating that my envelope would be delivered “today”, but nothing was delivered.

This creates false expectations and is very frustrating, especially for important documents. The tracking system is also unclear, showing vague locations like “Mississauga” and “Markham” without identifying the actual branch handling the shipment.

As a customer, I have no reliable way to know when the delivery will actually happen. FedEx should not send “delivery today” emails unless the item is truly out for delivery, especially when signature on delivery is required, like my case!

Tried to send a letter containing a check to the US.
I used to be able to do this through the post office if I wanted a quicker delivery than normal mail. Apparently this is no longer done. Told go to Staples. Went to Staples told can't do it there because it my letter has a check. Told go to the main FedEx spot in the city (Dartmouth NS Canada) but to call first. Tried calling but AI call taker refused to put me through to a live human being. Next Stop UPS Store.

J'ai commandé des bottes, apparement sont arrivés à 10h30 le matin, quand personne n'était à la maison. On les a volés.
La compagnie ne veut rien savoir en termes de remboursement! J'ai payé 125$.
J'éviterai cette compagnie dans le future. Très frustrant!

Dans le futur si j'ai le choix, je choisis autre chose
(N'importe quel autre)

Semble une des pires compagnies de livraison.
Livraison prévue:
-retardé d'un jour,
-retardé deux jours,
-retardé trois jours,
-retardé quatre jours
En ce moment, j'attends toujours la livraison
(et c'est pas loin / de l'Ontario vers le Québec)

Been waiting home for a package that requires a signature. The time slot passed and the only update on their website is "delivery by the end of the day". It's not even marked as out for delivery. When I called Fedex they couldn't even tell me more than I was already seeing on my account. I understand it's not an easy job to do, but it's not like my time doesn't matter.

Criss de compagnie de tout croche ! Même pas capable de livrer un colis dans le délai annoncé et le livreur est même pas capable de laisser un papier et après ils nous demande d'aller chercher le colis !

Si je fais livrer, c'est parce que je ne veux pas aller le chercher !

Gang de sans dessin !

Je vais tout faire pour ne plus jamais utiliser votre entreprise et je vais parler de ma très mauvaise expérience à tout le monde que je vais pouvoir !

Je me cherchais une entreprise pour faire la livraison des commandes à une de mes nouvelles entreprises et je garanti que je ne vous demanderais même pas de prix, car vous n'avez même pas de service !

Vos livreur font une job de tout croche et en plus j'en ai vue se stationner en plein milieu de la rue pour aller livrer lorsqu'il y avait de la place sur le côté de la rue !

Vos livreur se pense roi et maître partout !

On doit vivre avec les autres sur la route ! La route ne nous appartient pas !

Vous être une vraie gang de tout croche !

Encore ce matin quelqu'un de chez-vous devait m'appeler et là, vue que personne m'a appelé, vous me demander d'aller chercher mon colis !

J'ai pas à prendre de mon temps parce que vos employers ne font pas leurs travail !

Pus jamais je vais faire affaire avec une compagnie de tout croche comme vous !

Vous méritez juste de ne plus avoir de client et de fermer pis perdre votre travail !

This was the second time this happened. The drivers “attempted” to deliver but absolutely 100% did not ring my buzzer. I called and after 30 minutes of trying to talk to a person, he assured me that they would ring the buzzer. Well I was watching the door but went away for 5 minutes and they came in, did not ring the buzzer, and left a note saying I was unavailable. Worst delivery company and they do not care.

Worst service ever.
Always have delivery issues.
Shipment is already in Mississauga sitting in the warehouse for last 3 days. Cutoms and duties already paid. Each time we called the answer is oh it’s in customs.
Will never use it.

NEVER AGAIN FEDEX!
PLUS JAMAIS FEDEX!

S’il était possible de donner une évaluation de 0/5 à FEDEX pour le faire complètement échouer, je le ferais!

Les livreurs ne savent même pas lire un avis où il faut sonner pour savoir où laisser les colis! Imaginez! Le livreur est venu 5 fois POUR RIEN!!!!

De plus, le service téléphonique est on ne peut plus STUPIDE puisqu’il est impossible de fournir des informations supplémentaires comme cela se fait avec DHL, une compagnie qui fournit un service exemplaire!

Dorénavant je vais prévenir les compagnies que je refuse d’acheter leurs produits s’ils font affaire avec FEDEX!

PLUS JAMAIS FEDEX!

NEVER AGAIN FEDEX!

You need to create one more column, zero stars. You state one thing and do another. Out for delivery, Friday, Saturday, Sunday, Monday. That’s BS. Don’t bother sending this information to your shipping team (AI answer anyway) my shipping team has been notified never to send anything by FedEx again. This information is futile anyway, it goes nowhere, ever.

Delivery to wrong address ,missing package, attempt to re delivery twice but driver didn't ringing the door bell and report we are not home. we were tracking the delivery schedule seating and waiting for both days. Unable to connect with a customer service. very poor experience.

Every time i have used FedEx they have had delays and delays delivering my packages. No more! The delay yesterday had no reason, the delay today is "Weather", it is sunny all day between my location and my package (1.5hr away). Unacceptable and I will never use this company again.

My wife and I had a shipment- a gazebo sent from Wayfair Canada- fraudently misdirected from our address to another this Monday the 16th of March. We received a smaller shipment from Wayfair last Friday and that shipment (2 boxes) was confirmed by a photo taken of our front door landing (see photo of landing shipment confirmation). The second shipment, a 11 x 11 foot gazebo set, to the same location in Bancroft, was never received and the confirmation photo is of someone else's garage (see below). We also have video footage of the driver arriving 28 minutes later to our home than the picture of the unknown garage that was sent to FedEx by the driver. Nothing was dropped off during the fraudulent delivery to our home. The video shows the driver pull into our driveway, stop,and then turn around near the road, and leave. The contents had been dropped off at this unknown garage (28 minutes earlier) before the driver arrived at the intended delivery location (our home). Despite contacting the resolution department, and with incontrovertible timeline and photo and video evidence, FedEx has indicated that it can't do anything about this apparent theft. The shipment came from the Belleville depot. Has anyone else experienced this? Michael Medina MBA, 64 retired college teacher.

FedEx marked my package as “attempted delivery failed” without actually attempting delivery. Normally, a door tag should be left, but in my case there was no door tag and no phone call. I checked the security footage, and there was no FedEx van or delivery person at my address. When I called customer service, the representative told me the package was still at the local Dorval facility. Instead of delivering it to my address, I was told to choose a nearby pickup location so they would not need to come to my home. This is extremely unprofessional service. In my experience, Canada Post is far better than FedEx.

I ordered two jackets from Patagonia. When the package arrived through FedEx, the bottom of the shipping bag had been deliberately opened and one jacket was missing. The men’s Patagonia jacket was stolen, while the women’s jacket was left inside.
After contacting Patagonia customer service, they confirmed that both jackets were originally packed inside the bag before shipment. This means the item was most likely stolen during the FedEx delivery process. The bag clearly shows the Patagonia logo, which may have made the contents an easy target.
I went to my local Patagonia store to report the situation. This was a very disappointing experience and raises serious concerns about package security during delivery.

This lousy company will leave you on the phone forever. Hardest to deal with them,better avoid,use others!

Subject: Concern About Unsafe Delivery Situation
Hello,
I am writing regarding a recent FedEx delivery on 6March 2025 to my apartment on the 3rd floor in REGINA , SK . The shipment included a mattress and a bed frame.
The driver arrived alone. He delivered the mattress to my door but asked me to help carry the bed frame upstairs. I felt uncomfortable but helped because there was no other option. After lifting the bed frame, I started experiencing stomach pain.
I want to clarify that the driver himself was polite and respectful. My concern is about the company's delivery policy. Heavy furniture deliveries should not require customers to assist with lifting, especially when only one driver is assigned.
This situation raises an important question: if a customer gets injured while helping with a delivery, who is responsible?
I would appreciate clarification about FedEx's policy for heavy deliveries and what protection customers have in situations like this.
Thank you for your attention to this matter.

My package was supposed to be deliver on March 3rd. Today March 4th, and the package is still in Paris. What a joke, not even an update on the delivery date. I am not sure how this company still holding.

Absolutely horrible service. I keep getting different dates and times when my parcel will arrive. And when I call "customer service" I get the same song and dance with no real answers, just repeating what their website tells them. I'm surprised this company is still in business. I find Canada Post more reliable and that in itself says something. If your thinking of using FedEx I have some advice... DON'T!!!

One of the worst customer service. How do people get hired. They should speak clearly and patiently. Real people are worse than robots