Fine & Country Bewertungen 

I would absolutely recommend Emma Baldwin at Fine and Country, Clitheroe. Emma handled and managed our property purchase with courtesy and honesty and great advocacy. Emma was always approachable, communicated well, has exceptional knowledge of her portfolio and listened. Emma took time to understand your needs and went out of her way to ensure you are completely satisfied with every aspect of your purchase and sale, timely, efficiently and effectively. Emma liaised both the seller and buyer with great tact and diplomacy. She is an excellent negotiator and a pleasure to work with. Whether selling or buying you can trust Emma. 👍 Thank you Emma for doing a great job for us. We're loving our new home.

We had a delayed completion after selling our home through F&C Diss. This was due to delayed processing of funds further down the chain. (No fault of F&C)
Over the 24 hour period of uncertainty Chris Scott was so supportive and his experience and knowledge of processes was hugely reassuring during this stressful time. He was able to contact relevant people to ascertain exactly what the problem was and professionally push in order to expedite our completion. In a situation like that we were so pleased to have Fine & Country metaphorically ‘holding our hands’ and taking a lot of the stress from us. We really felt he ‘had our backs’ and his support was invaluable.
Thanks also to the whole team at Diss who throughout our move have been professional and caring. We would have no hesitation in highly recommending their services as it is only when things go wrong that you truely recognise the benefit of a first class team behind you.

Dominique has been an absolute pleasure to work with throughout the sale of my property. Her knowledge of the market is clear, and she has been consistently attentive and accommodating to my needs as a client. She kept me well informed at every stage of the process and handled the sale with warmth and professionalism.

Nicola and Liz have provided a first class service whilst selling our property. Both friendly and approachable they couldn’t have been more proactive and helpful. Would highly recommend.

We have a high-end property to sell and Fine & Country looked like the right estate agent for us.

However, the customer service experience wasn't great at all from start to finish, and they let us down last minute — they didn't turn up to the arranged valuation and didn't bother to call.

From the off, when you call them you are met with an AI bot, which is just awful. You ask to speak to a human and it just says no transfers are available.

I got a call back the next day trying to arrange an appointment, and they ask you what you can do, but they say they have to speak to the person who will come out to view. This then takes a further two days for another call back to confirm the appointment.

This should have been the telltale sign... AI, and the fact you have to wait three days over two calls just to make an appointment.

The appointment was made, then I got an email with a video to watch of the lady coming to view the property, and you think, "OK, this looks better."

However, this morning I have been rushing around all morning doing school runs, making a few work calls, and trying to get back to the house to meet Fine & Country, only to find out the meeting was cancelled this morning — one hour before they were due to come.

They sent an email and a text, but I didn't see them as I was in the car driving and talking to clients (hands-free), and I only saw the message when I pulled onto my drive 10 minutes before the meeting should have taken place.

My argument is: why didn't they ring, instead of just relying on an email or a text?

The customer service, for the level they pitch themselves at, is really poor.

I tried to call the office, but guess what — back on to AI. I said I would like to make a complaint, and the AI told me I would receive a response in 3 working days... not the response I wanted.

I asked to speak to a human — no transfers available.
I managed to find the MD's mobile number, so I gave him a call to see why the service is so poor, and he told me the lady who should have come round is independent and doesn't work for Fine & Country.

I said this isn't my problem — I booked the appointment with Fine & Country.

If you want my advice, it's a smoke-and-mirrors company. AI, because they don't have real staff, or only a handful doing everything, and the people coming out are self-employed and probably wear a different badge on a different day.

So annoyed they wasted my time today and didn't even bother to call — either the lady coming out, or the office, to say she couldn't make it.

could not recommend Nicola from Fine & Country more. From the moment we met her at our first viewing, she was the most helpful, considerate and efficient support for our house purchase and she has made the whole process so smooth and enjoyable. Nothing was too much trouble for her and I am so grateful to her for helping us through our purchase with absolutely minimal issues and fuss. Thank you so much Nicola.

I sold my late parents' Suffolk house thru the Diss branch of F&C, and the service from Tom S, in particular, was exceptional. The initial consultation with Patrick gave me the confidence they would be the right agents to engage, they seemed honest and straightforward, with no hard selling or schmoozing. I was sent weekly progress reports, even when nothing was happening. The sale fell over a few times when our buyers lost their buyers, and F&C kept going with sensible guidance until we got there. It felt like we had a complex chain, but Tom doggedly chased everyone to keep it all going. They're not the cheapest agent, but I felt the service was great value, and I liked their decency and honesty. Also appreciated Tom's sense of humour! I would highly recommend this company. Thanks

We have just purchased a house through F&C in Diss. We dealt with Tom Spencer, who was amazing to deal with. He was so on it and was always ahead of the game in terms of chasing, phoning and generally trying to get things done, which isn't always easy when you're dealing with solicitors and other agents. I wouldn't hesitate in recommending F&C, and Tom especially ! Thank you!

We had outstanding service from Andre at Fine and Country.
Andre was professional, proactive, supportive and understanding. He was extremely courteous and helpful and was available for contact 7 days a week.
His approach was always personal, keeping in contact with us at all times with updates and information.
He personally accompanied all perspective buyers, who were strictly assessed prior to any viewings. Andre always provided immediate feedback after viewings.
For the sale of the property he liased constantly with the buyer and ourselves, ensuring the whole process was a smoothy run experience.
We cannot rate or recommend Andre and Fine and Country highly enough.

The whole team at Lancaster were very professional from start to finish. Although we were selling in a sluggish market they marked our property really well and gave us helpful and productive advice throughout. I would thoroughly recommend Fine and country to anyone selling a good quality house in the Lancaster area. Thank you

Patrick, Chris and Julie at Diss office made the purchase process very easy. Great communication and very professional.

Dominique was a great support, and answered all of my questions in a kind manner

Liz and Nicola from F&C Rugby provided a first class service throughout the process of selling my late father's house. They were very supportive and always happy to attend the premises, not just for viewings but when I needed to give other trades access (as I live 300 miles away) and in my opinion went above and beyond at every step. F&C were not the cheapest quote we had, but were worth every penny: their marketing was superb and quickly generated a lot of interest in the house (far more than we expected) which led to a good offer. They continued to be in close communication throughout the legal process, gave good advice, and diplomatically negotiated a couple of bumps in the process to ensure everything continued on track. Nothing was too much trouble - even helping to lift a stain out of the carpet which was discovered when the last of the furniture was moved out! I can't thank them enough for helping make an emotionally and logistically difficult process as smooth as possible.

We cannot thank Lara enough for everything she did to help us find our new home. The moment she told us about the property we have now moved into, she immediately dropped everything to arrange a same day viewing for us, which really showed how dedicated and proactive she is.
From that point onwards, Lara made the whole process feel effortless. She handled all the back and forth so smoothly, kept communication clear throughout and genuinely made us feel like nothing was ever too much trouble. Moving house can be stressful, but having someone so approachable, calm and supportive made such a difference.
This is also the second time we have used Fine & Country Brighton & Hove and once again the service has been exceptional. Lara’s personal approach, professionalism and care really stand out and we would absolutely recommend her and the team to anyone looking for an estate agent they can truly trust.
Thank you again Lara. We are so grateful for all your help and absolutely love our new home.

Had an offer accepted on a property this company was acting for. Was told that the property was removed from the market and was asked not to continue with viewings we had booked. They then called the week after to say they had accepted another offer. Would advise people not to view any properties this company is acting for.

We decided to put our house on the market and in March 2025, we engaged Fine and Country, after a superbly polished pitch by one of their agents or should I say 'Associate Partner'.

So good was the pitch that we looked no further and engaged the agent without checking other estate agents, that was our mistake. However, we were sold on Fine & Country's professionalism and knowledge of the market place for houses such as ours. We went ahead and paid Fine & Country £1250 to cover their companies marketing costs.

Little did we know that the agent valued our house more than £1m over the actual market value, yes over £1m, let that sink in for a bit. The photographs and video of the house took two very long days, which was way over what we were told.

When we eventually saw the online version of the brochure, which seemed to take forever and the delay was just a myriad of excuses, there were mistakes that would mislead any potential buyer. Several times we asked this to be changed but it wasn't. We never saw the finished printed version of the brochure that we were promised.

We were introduced to Propelr, who were being heavily pushed at the time and thought, why not, it keeps it all under one roof. That seemed, in my opinion, a complete and utter waste of time, that cost us many hundreds of pounds and we received fairly useless correspondence back, just a large bill. This service seems to me to be unnecessary as you can all what they provide by just engaging your own solicitor, which would cost less.

After a time, and not one potential buyer, no printed brochure, still trying correct errors in the marketing, we decided to go elsewhere, which wasted the important 'spring/summer' market. We felt that the flawless pitch and promises made to us were just not being met in any way.

Only after we looked toward other estate agents did we realise the catastrophically bad and inaccurate valuation that we had been given by Fine & Country. Three different agents gave us a valuation of between £1.1m and £1.3m, Fine and Country's agent or should I say 'associate partner', gave us an initial valuation of £2.5m. We thought our home was worth around £1.2m to £1.5m, so were taken back at this valuation, but we thought that they were the professionals and knew about the market. However, we did reduced to £2.25 for marketing, thinking that was an incentive to any potential buyer.

We put our trust and blind faith in Fine & Country and feel that was trashed with over pricing and inaccurate marketing, that cost us over £2000 with Fine & Country and Propelr's fees. So, we would not now, or ever in the future, consider any property to sell or buy, for that matter, that which has the Fine & Country name attached. Solely because of our experience I wonder how many properties are 'overpriced'.

So be VERY careful, it was our fault that we didn't look at other valuations, but after such a superbly polished pitch, we were taken in. Please make sure you get other valuations, it could save you a lot of money.

I’ve dealt with this firm twice, both time they were found wanting.
1. They did an awful job of marketing my property
2. Today they were 2 hours late to drop the keys off at my daughters new property, this so called agent waltzed in opened the door said congratulations, no appology and then left, really poor service and to top it off she took the front door key with her. The 2 offices to avoid are Cardiff and Brecon
I’d give them both of them a wide berth, can’t speak for the other offices though.

Thank you Fine & Country, both Diss and Norwich Office.
Kerry Cozens met us to view our property on her first day and was successful straight away! She was professional, courteous and very friendly.
Then we were contacted by Julie Vassar, the aftersale manager. She coped admirably with a complex and difficult completion and exchange procedure, never losing her cool and being extremely supportive to us. Her exceptional people skills, professionalism and endless patience meant that she was always available. She liaised between us, the vendors, our solicitor and the vendor's solicitor with apparent ease and brought everything to a successful conclusion. Thanks again!

Tom from Fine and Country Diss, has handled our sale patiently and professionally. There was clear communication from the beginning and we were updated from the sellers side of things throughout. The main office in Diss is friendly and accommodating, the manager even spent time going through TPOs with us and extra advice. We would highly recommend Fine and Country and are very appreciative for all their help in purchasing our family home, Tom & Sheree

I recently purchased a house through Fine & Country, and I couldn’t be more impressed with the level of expertise and customer service they provided. Their professionalism was exceptional throughout the entire process.
A special thank you to Jade and Sherry, who kept me consistently informed and went above and beyond to ensure everything progressed smoothly. Their support made the experience far less stressful, not only for the sellers but for me as the buyer as well.
I would highly recommend Fine & Country to anyone looking for a reliable and dedicated estate agent.

Amy Wood