Fine & Country Bewertungen 

We’ve had a fantastic experience with F&C both in Manchester and in London. Mr Arma Kang took care of us in Manchester and Ms Jo Parker took care of us in London, or more specifically near East Grinstead.

Ms Jo Parker was fantastic to deal with, extremely professional and efficient. She had a team around her with a fantastic photographer, a fantastic videographer whom also did drone filming and a marketing team that produced the most amazing brochure, window and online material.

As to Mr Arma Kang it was a very pleasant experience too. He was very helpful, professional and efficient.

I can truly recommend F&C and especially these two agents.

All staff members were helpful, polite and available on request and they took time to learn about our property to show potential buyers.
The sale process was made effortless thanks to the company’s expertise and we were kept updated of any development.

The level of service we received by Fine and Country at Beccles was excellent. Rebecca and the rest of the team helped us every step of the way with our move from London to Norfolk. They helped us find the house of our dreams and navigate the process of the purchase and also helped with some aspects of our sale. The whole team are very friendly and nothing was ever too much trouble. I would not hesitate recommending Fine and Country if you are looking to move home.

Contacted the Wells team to request a viewing of a property in Weare Somerset, ( i have avoided this agency due to past issues trying to get a viewing). You are told the agent will contact you, this failed to happen, contacted again today. Another message sent to the agent by the team, we said we will post a note in the door if we don’t receive any call back as this is clearly not fair to the sellers

We recently dealt with Marie at Fine and Country (Putney, Wandsworth & Kingston), she was brilliant. Excellent communication throughout. Happily dealt with the agents on the other side of our buying process to facilitate the smooth purchase of our property. She gave lots of great advice and was very helpful.

The Stamford, Rutland and South Lincs office.

Succinctly... as my complaint is very detailed and long!
So many red flags. I cried several times over the ( > than 4 months) I have been made to endure their contract term 3 months of which amounted to nothing!
I wish I'd gone with my gut at the valuation, but I decided to give them the benefit of the doubt (I am extremely fastidious!) However, I put my immediate concerns aside, tried to be relaxed. To see how they actually measured up. Shocking experience from start to the end (Which did not result in a sale. 3 viewings in the contract term (which was actually 8 weeks longer than most agencies offer!) 2 of which were in no position sold or financially able to purchase! They then issued a 28 day notice of termination when I complained. Which they have ignored in both cases and are continuing to market/show my property on their social media! As well as ignoring my complaint. They also expect me to show a viewing myself after their decided 28 day contract notice end! which was 2nd May!

The director and client manager who were the ONLY people I dealt with were consistently rude, lied as well, unprofessional and un- attentive. The worst agency and agents or position's of management level especially, I have ever experienced!

The over sell (in every regard)- no deliver! Bad mouthing previous clients (that I have met) and their houses! Even areas they the agents serve. As well as rude comments about my house. Ignoring clients (well us) for up to 8 weeks. While they are busy selling and more pointedly taking on more new instructions than they can practically handle!! When you offer suggestions, try to help them. You are greeted from the client manager with a frosty, rude reception, repeated utterances of "WE ARE PROFESSIONAL!" and the director made excuses for her repeatedly!

Yet they favour others specifically (Going out of their way for other people- who are not even on the market!)
I as client went out of my way to be kind and accommodating, despite airing on several occasion my reservations as to time wasting. When you finally, after waiting for the 8 week mark without meaningful interaction (bringing a catalogue or brochure over 2 months late into the contract isn't part of that) dare to make a complaint ! They arrogantly brush it off as being out of context! No apology or explanation as to their conduct whatsoever! Their response then is to instigate extremely aggressive measures with bogus allegations ! To frighten clients/ stymie complaints made to Fine and Country as a parent company or indeed the managing director (who I would have liked to speak to) or the ombudsman. Their actions are specifically shown on the ombudsman's code of conduct list as being completely prohibited ! These two individuals have in a word, sullied the name of Fine and Country so badly. That I can say at this point, I don't think I would ever revisit the idea of selling or buying with this agency name for any reason. I have viewed these people with utter disbelief and horror! A deeply harrowing experience and complete waste of well over 4 months! Which as a contract term is far longer than most agencies around the country have- which would have been more than enough time. If they had either staff or interest enough to deliver as they sold themselves ! The oversell - is purely designed to win the instruction. From that point. They tried everything they could to coerce the client me/us into doing specifically what they, the agents wanted, for their own interest. They act solely in their own interest and have absolutely none in the client *, or what they either expect, or need. * (Unless you're favoured and then.... They pull out all the stops. I was told by the client manager "We go out of our way for clients we have a good relationship with" Would that be people who don't have an interest in what they are doing? Have nothing to say or suggest? Just let them get on with doing nothing?? So the property stagnates?

If you find yourself in a similar position whereby they haven't sold by the contract end. They then expect large sums for marketing fees. So not only do they waste people's time, have no regard for the client (Unless you're favoured). Then they treat clients with hostile measures and then according to their contract demand money at the end of it regardless! All they care about is money! The repeated talk of spending money, the margins of repeated /lengthy marketing and how it impacts what they get, * even down to how much they need to hire staff! I'm aghast! I have never needed to say, how you don't discuss money or what you need to spend to do the job you have been hired for, to anyone more times than the director of this business! * When they make a whopping sum if they sell, for a few viewings they seem to have little interest in conducting!

Unethical, immoral and generally terrible service

Fine & Country (Diss branch) have been amazing from start to finish with our house purchase. We viewed a number of properties through them, taking our individual needs and requirements into consideration at every stage until we found the property we wanted. Tania was our initial contact who was fantastic throughout the beginning of the purchase process. Always happy to help and mediate between us and the vendor. Once the purchase was agreed we had the amazing help of Julie to get the sale over the line. It was quite a long and difficult process but Julie was outstanding and kept things on track when they could easily have gone wrong. Overall, a very professional and reliable estate agents who I would highly recommend to anyone wishing to purchase in the area. Not all estate agents operate at this level! Just brilliant. Many thanks... a glass of wine will be available to both Tania and Julie should they wish to pop round once we've moved in.

We are looking to purchase a property. Emma Touray contacted us, it was so refreshing to deal with someone who did what she promised! A true professional, pro active, enthusiastic and she listened. A rarity today congrats to you Emma.

Bought my dream home through Fine and Country Jersey. Kate Ghazi went to great trouble to secure the house for me. The videos that Thompson's and Fine and Country do for the houses they are selling are very useful for remembering the details of the properties

Fine and Country were totally professional from the first day. We were so pleased we decided upon F&C and the only little hiccup was from the Estate Agents working for Executors down the line
Special thanks to Tania and also Julie

We recently marketed our home through Fine & Country and all I have to say is wow! Marie has been incredible, her experience and passion superseded any hiccups along the way. From the photography , to marketing, to showing the home through the sales process. She is the consummate professional in all her dealings along the chain. I would not hesitate to recommend her and the team behind the scenes. Thank you F&C 🙏🏻

From marketing and up to the sale of Thornhill House we found Arma and Pip to be competent efficient and highly experienced throughout the whole process and an absolute pleasure to work with
There would be no hesitation for us to use them again in the future

Tania at the Diss office was fantastic, helped us through what turned out to be quite a difficult sale. She kept us in the loop throughout so we never felt things were getting away from us. Highly recommended! Thank you!!

Kathryn Anderson is amazing, she got through a complicated sale with ease. She really went the extra mile, communication was top notch and I wouldn’t hesitate to use her again. Well done Kathryn!

I have had a horrible experience with this agent. Especially one lady called Claire Millington in Hull and north ferriby who seems to have some grudge against me. She is doing more damage to the vendors when I am offering the asking price and then she makes every possible effort to scuttle the deal.this has happened twice. Better avoid them though most of them are like that but I am sure some good will be still there.

We just wanted to express our gratitude and appreciation to Andries (High Peak office) who has provided us with exceptional service from start to finish. When we first viewed the property he was aware we had come up on a weekend and had travelled 4+ hours to attend and suggested he would be available for a second viewing on the Sunday should we wish to look again. We took him up on his offer and despite him not saying anything; I suspect that he was showing us the house in his own time to save us from a further 8hr round trip for a second viewing. Since we put an offer on the property he has been in regular contact, with updates and always availy to answer any queries we had. He has done more for us than our own estate agent. He has also offered to meet us at the property with the keys on the completion date; which saved us a lot of stress and time by not picking up the keys at the office. What a lovely gesture. He has been nothing but a pleasure to work. Thank you 

Fine & Country Diss office have handled our sale through to exchange with great expertise and professionalism! Chris Scott valued our property and gave us the confidence that we needed to market our property. We had offers on it after only three days. Tanya Lennard negotiated the sale with her excellent supportive customer service skills and professional manner. The professional after sale service provided by Julie Vassar was excellent and we really appreciate all of her hardwork and support. Fine & Country Diss are a great team thank you for making our move happen.

Richard was a great help to us he gave us his honest opinion on why he thought our home hadn’t sold and he shared lots of great tips on how to make it more appealing to potential buyers. We now have put it back on the market and have had more viewings in the first month than in the whole time it was with the previous agent

We have just bought a house marketed by the Newcastle and Northumberland office. As we got towards the exchange of contracts there were a few issues and it seemed to be touch and go on whether the chain would break or not. Thanks to the hard work of Sarah and Sophie it all came good in the end. They both worked very hard on this and we are really grateful for all their efforts. They were really supportive and professional throughout the whole process.