Awesome. I assembled my order online and was helpfully told one of my components would not have worked with the rest of the system. Delivery exactly as promised and one out-of-stock item following the... Mehr ansehen
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Das sagen Bewerter
The fire detection shop were brilliant, I required a part urgently for a job and they managed to get me the required part and delivered the following day and at a very fair price. Also after some tr... Mehr ansehen
Unternehmen hat geantwortet
I don't think this company cares about customers and is possibly a scam website. I placed an order for items showing in stock (fairly standard items), after which I kept receiving adverts... Mehr ansehen
I recently purchased a fire alarm system from this company and honestly if I could give 10 stars I would! The customer service is probably some of the best I’ve ever had in the UK and from the moment... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Fire Detection Shop offers a wide range of fire alarm equipment; from conventional to addressable, panels to ancillaries, all requirements can be met. We stock a wide range of commercial brands including C-TEC, Apollo, Fike and Kentec. For domestic usage, we supply a range of smoke, heat and carbon monoxide detectors to keep your home and family safe. Should you not find what you are looking for while browsing our website, or should you require further assistance with the design of a fire alarm system, or for any other enquires regarding product selection please call our Freephone number where we will be happy to offer further assistance.
Fire Detection Specialists
Vom Unternehmen geschrieben
Kontaktinformationen
Vereinigtes Königreich
- 0800 999 2661
- sales@firedetectionshop.co.uk
- firedetectionshop.co.uk
3,9
Gut
3020 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 76 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful on the phone identifying…
Very helpful on the phone identifying the product I was looking for.
20. Juni 2024
Antwort von Fire Detection Shop
Thank you for your kind review. We're delighted to hear that our team was able to assist you over the phone and help you find the product you were looking for. It's great to know we met your expectations.
Best regards,
The FDS Team
Ask for Paul customer services
Ask for Paul customer services, Knows his product. He must Of been an engineer that’s why I think anyways really good prices excellent and next stage delivery most of time
27. Juni 2024
Antwort von Fire Detection Shop
Thank you for taking the time to share your positive feedback about your recent experience with us. We are delighted to hear that you were pleased with our prices and delivery service.
We are especially grateful for your kind words about Paul. He indeed has a strong background in engineering, which contributes to his in-depth knowledge of our products. We will make sure to pass along your compliments to him.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The FDS Team
Part of the order not shipped (cable)
Part of the order not shipped (cable) - no answers for emails. Will avoid any purchase for future. Great delays with shipment as well.
11. Juni 2024
Antwort von Fire Detection Shop
Thank you for your feedback. We apologise for any confusion regarding your order.
We have reached out to you via email to resolve the issue and explain that your order was shipped in two separate parts because it came from different warehouses. We hope you have received both parts by now.
If you have any further issues or concerns, please don't hesitate to contact us. We appreciate your understanding and patience.
Best regards,
The FDS Team
I was supplied with a faulty panel and…
I was supplied with a faulty panel and when I reported this I was told that I should buy another one and then you would arrange a collection.Why I should have to pay again for a faulty product baffles me! Terrible service
17. Juni 2024
Antwort von Fire Detection Shop
We apologise for the inconvenience you experienced. As per our policy, we need to receive the faulty panel back before processing a refund. We understand your frustration and are working to sort this. We will email you to sort things out. Thank you for your understanding.
Best regards,
The FDS Team
Antwort von Fire Detection Shop
We're glad to hear you found our service reliable, fast, and competitively priced. We appreciate your feedback and look forward to assisting you again!
Best regards,
The FDS Team
Antwort von Fire Detection Shop
Thank you for your review! We're pleased to hear that your orders were dispatched quickly. We appreciate your support.
Best regards,
The FDS Team
Paul is great
12. Juni 2024
Antwort von Fire Detection Shop
We're glad to hear you had a positive experience with Paul. His dedication to providing excellent service is highly valued. We look forward doing business with you again!
Warm regards,
The FDS Team
Top class service from FDS
Top class service from FDS, but you have to change your courier firm, DX are not worth the hassle they will/are causing to your business.
12. Juni 2024
Antwort von Fire Detection Shop
We're thrilled to hear you found our service top class. We apologize for the issues caused by our current courier firm. Your experience is important to us, and we will review and address these concerns to ensure a smoother delivery process in the future.
Kind regards,
The FDS Team
Antwort von Fire Detection Shop
Thank you for your feedback! We're glad you found our customer service excellent and our prices fair. We appreciate your purchase!
Warm regards,
The FDS Team
Both sales and after sales were great…
Both sales and after sales were great in equal measure
20. Juni 2024
Antwort von Fire Detection Shop
We're delighted to hear that both our sales and after-sales service met your expectations. Thank you for choosing us. We look forward to serving you again.
Kind regards,
The FDS Team
Great communication
Great communication, helpful technical support on product selection, rapid delivery of goods
10. Juni 2024
Antwort von Fire Detection Shop
Thank you for the great feedback! We're glad you appreciated our communication, support, and quick delivery. We sincerely appreciate your business and your trust in us.
Kind regards,
The FDS Team
Great customer service
Bought from them before so when I needed to install new smoke alarms, I knew where to go and I wasn't disappointed on this occasion, either!
I bought a wireless set of alarms but got a call from Paul not long after to confirm I'd made the correct order - good job he did as they were correct and I had ordered the wrong type of alarms!
Paul quoted me the difference for the correct alarms, which wasn't the cheapest if you go to other online stores but it wasn't the most expensive either.
My alarms were packed and dispatched almost immediately and I received them the next day by DX Express who kept me updated as to when they would be arriving.
The product was good quality and installed very easily so would definitely recommend the company.
18. Juni 2024
Antwort von Fire Detection Shop
Thank you for sharing your positive experience!
We're glad Paul caught the error in your order and ensured you received the correct alarms. It's great to hear that the delivery was prompt and the installation went smoothly.
We appreciate your recommendation and look forward to serving you again!
Best regards,
The FDS Team
my requirement was dealt with very…
my requirement was dealt with very profeesionally and effciently.
10. Juni 2024
Antwort von Fire Detection Shop
Thank you for your feedback! We're glad your requirement was handled professionally and efficiently. We look forward to assisting you again!
Best regards,
The FDS Team
Antwort von Fire Detection Shop
Thank you for your feedback! We look forward to assisting you again!
Kind regards,
The FDS Team
Antwort von Fire Detection Shop
We are glad to hear that we met your expectations. If there's anything else you need please feel free to let us know.
Kind regards,
The FDS Team
Great service and items arrived safely
31. Mai 2024
Antwort von Fire Detection Shop
We're delighted to hear that you had a great experience with our service and that your items arrived safely. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The FDS Team
The Fire Safety Inspector was very…
The Fire Safety Inspector was very helpful advising me how to use Main Control Points and offering advice for myself and the housekeeping team. I would not hesitate to recommend this professional company
Vicki- property owner Falmouth
30. Mai 2024
Antwort von Fire Detection Shop
Thank you for sharing your positive experience with the Fire Safety Inspector. It's fantastic to hear that they provided valuable advice on Main Control Points and supported you and your team effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The FDS Team
Antwort von Fire Detection Shop
We're glad to hear that you found our prices competitive and that your order arrived promptly. If you have any more questions or need further assistance, feel free to reach out to us again.
Warm regards,
The FDS Team
Fantastic customer services
Fantastic customer services. With my limited knowledge I made a mistake and ordered the wrong items then didn’t order enough bothe times: one phone call and replacements were with me the day after I returned the items. Very helpful!
6. Juni 2024
Antwort von Fire Detection Shop
Thank you for sharing your experience! We're pleased to hear that our customer service team was able to quickly resolve the issues with your orders. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The FDS Team
Antwort von Fire Detection Shop
Thank you for your feedback! We're pleased to hear that all items were in stock, arrived in good condition, and were delivered quickly. If there's anything else you need, please feel free to let us know.
Best regards,
The FDS Team
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