Even with being messed around by one dealer so changed to another, First Response just took everything in their stride and even suggested a courser of action as a result that I didn't ask as I thoug... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Awful company & experience. Brought a car through them on 20th March. The car came with a mechanical fault which caused an accident and I am now left with £4300 worth of damage. First response pai... Mehr ansehen
Unternehmen hat geantwortet
I'm on a debt management plan and find it very difficult to obtain finance. Unfortunately our car was written off in an accident, meaning we needed to buy a new vehicle. First Response came to our res... Mehr ansehen
Unternehmen hat geantwortet
Absolutely amazing company. Although I had an issue with a dealership they were absolutely great, got my money refunded very promptly with no charges etc. Every staff member I spoke to was brilliant,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Founded in 1998, First Response Finance is a leading vehicle finance company in the UK, with offices in Nottingham, Leigh, and Glasgow. With a strong team of over 300 employees, we believe everything starts with our own people, sharing the same values so we can deliver the best possible service to our customers. 💚 Here at First Response Finance, we offer Hire Purchase (HP) finance on three types of vehicles – cars, vans, and motorbikes – without charging our customers any extra fees. Putting customers at the heart of everything we do, our main purpose is to provide great credit solutions for non-prime customers, while creating an extremely positive and trust-based working environment. Our unique way of thinking and excellent customer service has helped us win “Sub-prime Finance Provider of the Year” five years running and has seen us rated as the UK’s number one motor finance lender on Review Centre.
Kontaktinformationen
5 Regan Way, NG9 6RZ, Nottingham, Vereinigtes Königreich
- 0115 946 6260
- sales@frfl.co.uk
- firstresponsefinance.co.uk
4,5
Hervorragend
1251 Bewertungen
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Antwort von First Response Finance
That's great to hear, thank you! 💚
Great service and quick despite interest rates high still a 5 star
On efficiency , speed , ease of doing everything end to end is an easy 5 stars
Interest rates are a little high for a HP purchase so would have marked to 4 but some other lenders did not help so on this still gets a 5 star on my experience
1. April 2026
Antwort von First Response Finance
Thank you for the five-star review! 💚
Excellent experience
Excellent experience. Steve is great trustworthy and friendly man. I would defo recommend!
31. März 2026
Antwort von First Response Finance
Thank you, we'll be sure to let our team know that you’re happy with their service! 💚
Simple process, very friendly people.
I'm on a debt management plan and find it very difficult to obtain finance. Unfortunately our car was written off in an accident, meaning we needed to buy a new vehicle. First Response came to our rescue. Friendly, empathetic staff and an easy process, we are in possession of our new vehicle, all within a week or so. Thank you.
20. März 2026
Antwort von First Response Finance
We’re happy that we could help you! 😊
Really good .professional .helpful
Really good .professional .helpful . 2nd time ive financed a bike with them wont be the last either time either
27. März 2026
Antwort von First Response Finance
That's great to hear, thank you! 💚
Antwort von First Response Finance
Thank you! We hope you're happy with your new vehicle. 💚
Antwort von First Response Finance
Thank you for the five-star review! 💚
I think you’re management or through…
I think you’re management or through your guys in the office are disgraceful. They haven’t got a clue what they’re talking about or what they’re doing but I did experience satisfaction with two young ladies and well done for the girls but all the bad guys the changing is not a decent one amongst them terrible service I received.
28. März 2026
Antwort von First Response Finance
Hi,
I'm really sorry to hear this!
If you get in contact with our Customer Experience team they'll be able to discuss this further with you and let you know the options available - their phone number is 0115 946 6368 and their email address is complaints@frfl.co.uk.
Take care,
First Response Finance.
I can’t rate this company high enough
I can’t rate this company high enough. Fantastic from beginning to end. I applied in the evening, had a call the following day and drove home in my new car the day after. So many companies turned me down and this company did everything they could. 5* all the way. Thanks a million
26. März 2026
Antwort von First Response Finance
Thank you, we’re happy that we could help you! 😊
Excellent service and extremely helpful
27. März 2026
Antwort von First Response Finance
That's great to hear, thank you! 💚
Always friendly
Always friendly, helpful,polite and a very quick service.
Couldn't be happier with how I was treated
27. März 2026
Antwort von First Response Finance
Thank you, we'll be sure to let our team know that you’re happy with their service! 💚
What an amazing company yo deal with
What an amazing company yo deal with, the staff are friendly and helpful and the whole process from start to finish was stress free.
26. März 2026
Antwort von First Response Finance
Thank you, we’re happy that we could help you! 😊
Really great and fast service
Really great and fast service! Thank you for accepting my credit!
27. März 2026
Antwort von First Response Finance
Thank you! We hope you're happy with your new vehicle. 💚
Amazing customer service
Amazing customer service
Painless from start to finish
Would recommend!
31. März 2026
Antwort von First Response Finance
Thank you for the five-star review! 💚
customer service was impeccable
customer service was impeccable! quick decision, after being rejected litteraly everywhere else these gave me a chance... yes a 42% interest rate.... but at the end of the day, still the cheapest for me and same day approval!
31. März 2026
Antwort von First Response Finance
That's great to hear, thank you! 💚
Allways there to help the staff are…
Allways there to help the staff are amazing helped me out big time with getting my cars can’t thank them enough with how first response are amazing thank you to all the team at first response
6. März 2026
Antwort von First Response Finance
Thank you, we'll be sure to let our team know that you’re happy with their service! 💚
Antwort von First Response Finance
Thank you, we’re happy that we could help you! 😊
Antwort von First Response Finance
That's great to hear, thank you! 💚
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