I recently purchased a reformer from FitBoutique and initially thought there was a small issue with it, so I reached out to their team. They responded very quickly and were extremely helpful and prof... Mehr ansehen
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Das sagen Bewerter
Extremely efficient. I received my order 2 days after I ordered. So punctual, gave me constant updates about delivery that were reliable. The delivery people were so friendly, patient and understandin... Mehr ansehen
Ordering and delivery was very efficient, good value for money Reformer was packed very well so no damage when unpacked Very well built and good quality It Is heavy but had been warned about th... Mehr ansehen
Unternehmen hat geantwortet
All my questions were answered prior to making the purchase and Ayrah was prompt and informative with his response. My reformer arrived well packaged with clear instructions. I am very happy with the... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
FitBoutique is a Melbourne-born brand redefining the home and studio fitness experience. Est. 2021. We specialise in professional-grade Reformer Pilates equipment and premium workout accessories, built for those who take their training seriously. Every piece of equipment we design is engineered for exceptional performance and built to last. We move with purpose, obsess over quality, and hold ourselves to a standard that shows in every product we put out. Quality, durability, and customer satisfaction drive everything we do. We are a fast-moving, creative brand with a strong aesthetic, a growing global community, and exciting expansion across Australia, the US, and beyond. We are just getting started. Stay tuned.
Kontaktinformationen
ST KILDA RD, 3004, Melbourne, Australien
- help@fitboutique.com.au
- fitboutique.com
4,6
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150 Bewertungen
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I placed an order on August 18th
I placed an order on August 18th, 2024, for the Ivory Reformer. I received on October 14th, 2024. Just shy of a 2 month wait when it is advertised to be delivered in 3 weeks.
Due to the amount of poor communication and delayed delivery it was upgraded to the Onyx Reformer with the added bells and whistles of jump-box etc.
Delivery driver would not come back to deliver the item when I was home (I'm a teacher and work 5 days) therefore leaving a $3499 in front of my house in a crate. The crate is a large wooden piece that is not easy to dispose of. I was not informed of this.
The functional impact of the reformer does exactly what it says. I wouldn't rate it to be of equal smoothness and rhythmic mobility as the reformers in the studios.
I'm currently experiencing frustration with the noise of the springs, which also keep falling out of their locked sockets. A bit hard to explain but the springs are clipped in place and as I work out, they continue to fall out of place.
Would I purchase it again and is it worth the price? No. There are much more affordable reformers out there that don't make noise.
14. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von FitBoutique
Hi MayAnn,
Thank you for taking the time to share your experience. I’m sorry to hear about the challenges with delivery and communication, and I understand how frustrating it must have been to wait longer than expected. While we were glad to offer the upgrade to the Onyx Reformer, I regret that we didn’t meet your expectations for a smoother process.
We appreciate your feedback on the product itself as well. We aim to provide high-quality equipment, and we’re actively looking into the issue you mentioned with the springs to ensure everything functions as it should. I encourage you to reach out to our customer service team, as they can assist with troubleshooting or arranging any adjustments needed for your machine.
Thank you again for your honest review, and if there’s anything more we can do to improve your experience, please don’t hesitate to let us know.
Kind regards,
FitBoutique
Please rethink unless you have a LOT of time to wait
The product itself is great and I was upgraded machine due to all the delivery issues however, my review is based on the company and extreme lack of customer service and issues with delivery.
It took 3 months from payment for it to be sent and I reached out several times over FB, Instagram and email to even get a response to get any updates. Eventually after 2 months the owner called having seen all my messages and apologised and I was told it would be sent that week. That didn’t happen. I believed I was never going to get it and gave up ready to start with the bank on a case and contact consumer affairs.
Delivery was also a terrible experience. The delivery company refused to get it off their truck due to the size and weight and asked me to provide a forklift in which I said no. They finally agreed to get it off without one a few days later.
Once unpacking they provide no instructions on how to put together. I emailed and was told they would be sent (they still haven’t) and I was sent an Instagram picture of the machine.
If you’re ordering from here I would be reconsidering and going elsewhere or not buying online.
23. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von FitBoutique
Hi Tehlia Castagna,
Thank you for your honest review, and I’m truly sorry for the challenges you faced throughout this process. While I’m glad you’re happy with the upgraded machine, I completely understand your frustration with the delays and the lack of timely updates. We know communication is key, and I apologise for falling short here.
Delivery logistics for a product of this size can be complex, and I regret that the experience was not smoother. We’re actively working to improve our partnership with delivery companies to avoid similar issues in the future. Additionally, we’re revising our assembly instructions and will make sure they’re accessible to all customers moving forward.
Thank you again for sharing your feedback—it’s invaluable as we work to enhance our service. If there’s anything further we can do to make this right, please feel free to reach out.
Kind regards,
FitBoutique
Antwort von FitBoutique
Hi Law,
Thank you so much for your feedback! We're thrilled to hear you're enjoying your Pilates bed and finding it strong and solid. Wishing you many great workouts ahead!
Best,
FitBoutique
LOOOOVE THE REFORMER
I just love my onyx fold reformer. I have only had it a few days and have used it so many times. I had issues setting up the straps (I am very bad at these things) and messaged the company- I had AJ ring me within minutes to help. I am super happy with the overall service and product. Just a tip to those buying one, when the reformer arrives, open the ends of the box first-it makes it sooo much easier to open!!
11. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von FitBoutique
Hi Amara,
Thank you so much for your kind words! We’re thrilled to hear you’re loving your Onyx Fold Reformer and making the most of it already. I’m glad we could help with the setup, and thanks for sharing that great tip about opening the box ends—definitely helpful for future customers!
Wishing you many amazing workouts ahead. Don’t hesitate to reach out if you need anything else!
Best,
AJ and the FitBoutique Team
Antwort von FitBoutique
Really appreciate your kind words! So glad you're happy with our service and products. Enjoy your workouts!
Thank you,
FitBoutique
HIGHLY RECOMMEND
I recently purchased the Booty Builder and Reformer Pilates machine from Firboutique, and I couldn't be happier with my decision. The shipping was incredibly fast, and the products arrived in perfect condition. As someone who has been looking to stay more active from home, these machines have been a game-changer. The Booty Builder has significantly helped me target and tone specific areas, while the Reformer Pilates machine offers a full-body workout that feels both challenging and rewarding. I've been able to fit more movement into my daily routine, and I'm already seeing great results. Highly recommend these for anyone wanting to stay fit and active without leaving the house!
10. September 2024
Bewertung ohne vorherige Einladung
Antwort von FitBoutique
Love hearing this! So glad the Booty Builder and Reformer have been a game-changer for your home workouts. Enjoy the results, and thanks for your recommendation!
Thank you,
FitBoutique
The reformer machine is fantastic
The reformer machine is fantastic! Great for strengthening and stretching, and it’s a pleasure to use. Highly recommended!
10. September 2024
Bewertung ohne vorherige Einladung
Antwort von FitBoutique
Fantastic to hear! Glad you're loving the reformer and all its benefits. Happy training!
Thank you,
FitBoutique
Great fitness water bottles
Great fitness water bottles, arrived quickly and awesome packaging! Partner loves them
26. August 2024
Antwort von FitBoutique
Glad to hear you and your partner love the water bottles! Enjoy staying hydrated.
Thank you,
FitBoutique
Excellent Machine
After some confusion about the delivery date, the machine arrived without issue. It was easy to unpack and assemble, but an instruction video should be sent automatically for those who are unsure. My machine is used every day to assist with my MS therapy and is proving a great source of exercise.
The machine is excellent
30. August 2024
Bewertung ohne vorherige Einladung
Antwort von FitBoutique
Glad to hear your machine arrived safely and is helping with your MS therapy! Appreciate the feedback on the instruction video—we’ll take that on board. Wishing you all the best with your workouts!
Thank you,
FitBoutique
Reformer is sleek & fits perfectly in…
Reformer is sleek & fits perfectly in my space! Gorgeous design
5. September 2024
Antwort von FitBoutique
Thank you for your lovely feedback! We're so glad the reformer fits perfectly in your space and that you love the design.
Enjoy your workouts.
Antwort von FitBoutique
Thanks for the great feedback and recommendation! We’re so glad you love the machine.
For more workouts, don't forget to check out our YouTube channel!
It did take a long time to arrive but I…
It did take a long time to arrive but I did expect that. However when it arrived I had no idea how to put it together. It was mainly assembled but the parts I did need to put together I had no idea. I contacted them and it took awhile for an instructional video to be sent to me. A booklet would’ve helped
23. August 2024
Antwort von FitBoutique
Thank you for sharing your feedback with us. I apologise for the delay in the delivery and the time it took to send the instructional video. We're always looking for ways to improve, and I appreciate your suggestion about including a booklet—this is something we'll certainly consider for the future.
In the meantime, we’d love for you to check out our new YouTube channel, where we’ll be hosting live workouts and sharing more helpful content about using our equipment. It’s a great way to stay connected and get the most out of your FitBoutique experience!
Thanks again for your support!
Received the machine on time and…
Received the machine on time and working as advertised. Easy to use and good quality. Very easy website to shop from. overall very happy & recommend to all.
6. Dezember 2023
Antwort von FitBoutique
Thank you for the great feedback! We're delighted to hear you're happy with your purchase and enjoyed the shopping experience.
We'd love for you to join our YouTube channel for live workouts and more tips!
Thanks for recommending us!
Amazing Product ✨
The FitBoutique Ads popped up on my Instagram and I thought I’d order one as it is so well priced and I was looking for an alternative training method. The machine came so quickly and I love having it in the house. I am able to train, conveniently and intensely in a short period of time!
30. August 2024
Bewertung ohne vorherige Einladung
Antwort von FitBoutique
Thanks for choosing FitBoutique and for your great feedback! We're delighted to hear you found us on Instagram and that the reformer is fitting perfectly into your training routine.
Don't forget to check out our YouTube channel for live workouts and more ways to get the most out of your machine!
The fitboutique machine is incredible
The FitBoutique machine is amazing. I have been concentrating on building my glute muscles and now can do it in the comfort of my own home!
Would highly recommend to anyone looking to build their booty.
29. August 2024
Bewertung ohne vorherige Einladung
Antwort von FitBoutique
Thank you for the great review! We're thrilled to hear you're loving the machine and that it's helping you reach your fitness goals at home.
For more workouts and tips, be sure to check out our YouTube channel!
Thanks for recommending us!
I have just received my machine
I have just received my machine, quick delivery. Great customer service
28. August 2024
Bewertung ohne vorherige Einladung
Antwort von FitBoutique
Thank you for your kind words! We're so glad to hear you had a great experience with our delivery and customer service.
We hope you enjoy your new machine, and don't forget to subscribe to our YouTube channel for live workouts and more!
Amazing product..
Amazing product plus super seemless purchasing system and delivery was all on time, can't complain
27. August 2024
Bewertung ohne vorherige Einladung
Antwort von FitBoutique
Thank you for the fantastic feedback! We're thrilled to hear you had a seamless experience with your purchase and delivery.
Enjoy your new product, and feel free to join our YouTube channel for live workouts!
Great quality, looks great!
The FitBoutique reformer machine is unreal. It looks slick, works super well and it was a great addition to our studio.
Good customer support also! Thanks guys!
27. August 2024
Bewertung ohne vorherige Einladung
Antwort von FitBoutique
Thank you for your amazing review! We’re so glad to hear that the reformer is a great addition to your studio and that you're happy with our customer support.
Be sure to check out our YouTube channel for live workouts and more ways to elevate your sessions!
Thanks again for your support!
Absolutely Fantastic Product
Absolutely Fantastic product. Highly recommend!
20. August 2024
Bewertung ohne vorherige Einladung
Antwort von FitBoutique
We're overjoyed to hear you love our product! Thank you for the fantastic review and recommendation. We strive to create products that exceed expectations, and your feedback confirms we're on the right track. We appreciate your support!
Love my equipment and all fit boutique…
Love my equipment and all fit boutique products I’ve purchased over the past year. Highly recommend!
21. August 2024
Bewertung ohne vorherige Einladung
Antwort von FitBoutique
We're overjoyed to hear you love your FitBoutique equipment and products! Thank you for your continued support and glowing recommendation. It means the world to us! We look forward to helping you achieve your fitness goals for many years to come.
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