Flexebee Bewertungen 

A deeply disappointing way to treat a long-standing customer.

I am posting this as a further update to my previous review of Flexebee dated 10 June 2026.
I have been extremely disappointed by the way A Caring Hand Limited has been treated throughout this matter.
We had been a Flexebee customer for some time. Our business circumstances changed drastically and we no longer had carers, clients or any practical need for the training service. We explained this clearly and asked Flexebee to deal with the situation reasonably.
Instead, the matter has become progressively more unpleasant.
On 10 June 2026, Flexebee informed us that our agreement was to be transferred by way of novation to iHASCO Limited. We were specifically invited to confirm acceptance and were told to contact them if we did not agree.
We did exactly that.
I expressly notified both Flexebee and iHASCO in writing that A Caring Hand Limited did not agree to the proposed novation, transfer or continuation of the agreement with iHASCO. I also made it absolutely clear that our silence, failure to sign or failure to click a link was not to be treated as acceptance.
Flexebee and iHASCO both received that objection. Their systems generated multiple support-ticket numbers recording it, including tickets specifically headed “Formal Objection to Proposed Novation — A Caring Hand Limited.”
Yet the tickets were subsequently closed without any substantive answer to the important contractual questions I had raised.
No one provided me with the contractual clause I had requested explaining how the agreement could supposedly be transferred despite our express refusal.
The situation has now reached the point where iHASCO has sent A Caring Hand Limited a demand for £142.80 and threatened legal proceedings if payment is not made within seven days.
I have formally disputed that invoice.
What I find particularly disappointing is the apparent lack of any willingness to engage sensibly with the underlying issue. This is not a customer simply refusing to pay an ordinary invoice. We raised the contractual issue months ago, clearly and in writing, before the proposed transfer took effect.
Reading other recent reviews, I can also see that a number of customers describe difficulties obtaining responses, promised callbacks not materialising, support tickets being closed, and frustration when trying to resolve complaints. Pasted text Another reviewer specifically describes tickets being raised but nobody dealing with the underlying issue, while another says they were closing their business but were still expected to pay for the remainder of the year. Pasted text Pasted text
That is unfortunately consistent with my own experience.
A good company is not judged only by how it treats customers when everything is going well. It is also judged by how it behaves when a customer has a genuine problem.
In my experience, Flexebee's handling of this matter has shown a disappointing lack of flexibility, communication and basic customer care. Rather than properly resolving the dispute, we are now receiving threats of legal action from the company to which we expressly objected to our contract being transferred.
I would strongly recommend that any business considering Flexebee reads the contractual terms, renewal provisions and any clauses dealing with transfer or novation extremely carefully before entering into an agreement.
This review represents my own experience and opinion. The current invoice and contractual position remain formally disputed.
Peter Mullins
A Caring Hand Limited

**Extremely Poor Customer Service – I Would Not Recommend FlexieBee**

After being a FlexeBee customer for around two years, I am extremely disappointed and frustrated by the way I have been treated. Based on my experience, their customer service and complaint handling are completely unacceptable.

I raised a serious issue and have been chasing FlexeBee for approximately a week. Despite repeated phone calls and attempts to contact them, nobody has taken responsibility for resolving my complaint or provided me with a proper response.

Every time I call their 03 number, I am told that someone will call me back. The call-back never comes. I have also found some of the staff I have spoken to on the phone to be rude, dismissive and unhelpful. Emails have not resulted in any meaningful response either. It feels like once there is a problem, the customer is simply ignored.

Even more seriously, I have concerns about how my personal information has been handled and whether FlexeBee has complied with its obligations under UK GDPR and data-protection law. I have raised these concerns directly with them, but I have still not received a satisfactory explanation or resolution. I am now considering escalating the matter to the appropriate authorities and taking further action if necessary.

For a company that has had my business for around two years, the lack of communication, accountability and basic customer care is shocking. Customers should not have to repeatedly chase a company just to get a response to a legitimate complaint.

My experience has been nothing short of appalling. Empty promises of call-backs, poor communication, rude customer service and a serious complaint left unresolved.

**Based on my experience, I would strongly advise others to think very carefully before using FlexeBee. I certainly cannot recommend them.**

Honestly an awful interface. I don’t know what the developer was thinking. Long loading times between each line of text to the point where I was accidentally skipping ahead because I’d mistakenly assumed the page had finished loading, incomplete information, spelling errors, bugs and glitches, poorly thought out collection of stock images.

The trainer was ok but the lack of any materials for the train the trainer manual handling is shockingly frustrating. I have emailed called and tried to ask for the promised slides. This was after all a TTT course so one should expect to have suggested slides of the subject matter so that it can be safely disseminated to our team.
Would some please please call me on this.

Since Flexebee have change from TutorCare - the site looks the same but doesn't work as it should. When trying to correct this you have to go through the bot services which is absolutely useless - we only have 3 courses from Flexebee as we cannot find them anywhere else, I would love to go elsewhere they have become a thorn in my side and I waste so many hours on the site getting nowhere. I clearly looks easy to use and I have been using it for years for the same three courses but now they are less then useless. I would just like to speak to a real person, after wading through the bot services it says you can speak to someone within the hour -like I've not spent long enough already. I just want this nightmare to end

Apparently Flexebee asked for more information in response to our previous review. Detail such as name & phone number. They really do not know their customers, or their customer database, do they? I have given this many times and the organisation name is on this review. Beggars belief. Flexebee responded by saying they have reviewed our concerns. All they have done is cancelled the next 2 payments. No response regarding quality of their reporting.

They are like a scam they have taken £600 for allocation of online courses but since one month didn’t give any course credits whenever I phone I have same reply that someone will contact you but they never contact. Sent many emails but no response for emails I have asked reception to forward my call to someone senior but he said he is not allowed to pass on my calls or pass on any contact details of their senior he is only recruited to say one sentence that someone will contact you. I think they are using this company for only grabbing money by doing fraud.

Customer service is off. I could give a zero. They shouldn't be involved in care at all because in care everything is urgent but they dont have any. If you call they take a msg promise to ring back but noone does they do that to their paying customers. Its been 3 weeks noone has call us back if you email, they will email back at 2:30am with the same shit someone will be contact which never happen. Then the close their case.

I am very disappointed with the way Flexibee has dealt with us.
We had been customers for some time, and while the service may have had some value when our business was fully operating, our circumstances have now changed completely.
Our business was dedicated to looking after elderly clients and relied heavily on overseas workers. After our licence to employ overseas workers was revoked, we lost the ability to continue operating in the same way. This left us with no carers and no clients, meaning we no longer have any practical use for Flexibee’s service.
Despite this, Flexibee is continuing to rely on its contract and automatic renewal terms, and is insisting that we continue paying for a service that is no longer of any meaningful use to us. In my opinion, this is unreasonable and shows very poor customer care.
What made the situation worse was the response I received when I spoke to Flexibee about it. My impression was that the accounts manager treated the matter as simply “tough, the contract is the contract.” I also felt that the seriousness of our situation was not taken seriously. When I explained that businesses often feel they have little choice but to sign these types of contracts, the response came across to me as dismissive, with reference being made to their legal team.
That attitude was very disappointing. We were not trying to avoid paying for something we were using. We were explaining that our business circumstances had changed drastically, that we no longer had carers or clients, and that Flexibee could no longer provide us with any real practical benefit.
This is especially disappointing because we were in similar automatic renewal arrangements with other subscription service providers. Those companies dealt with the situation reasonably. They thanked us for our custom, wished us well, said they hoped we would return once we had sorted the situation and began trading again, charged us only to the end of the month, and then released us from the contract. Because of the way they treated us, we would be happy to deal with them again in future.
Flexibee’s approach has been very different. In my opinion, continuing to charge a business that has no carers, no clients, and no practical use for the service is unfair and unreasonable.
My review is based on my honest experience and opinion. I would advise other business owners to read the contract and automatic renewal terms extremely carefully before signing or continuing with Flexibee, especially if there is any chance their business circumstances may change.

I had a very great experience while being tutored. The class was very engaging and the facilitator gave the opportunity to do some practical tasks which really helped me discover my areas of weakness, and noted for possible future improvement. I'm definitely not the same person as I was before I started the course.

The training was very informative and educative.
Trainer was grounded with pace and articulation.

an organisation which professes to be proffessional and when you call, no one wants to speak to you other than a message that someone is aware and will call you. Doesn't happen. And email.. and you get a support ticket and I ask for what? Because no one wants to deal with it!

PAID FOR A COURSE IN FULL, BOOKED TRAIN TICKETS TO ATTEND THE COURSE. THEY RANG ME THE NIGHT BEFORE THE COURSE WAS DUE TO START AND CANCELLED IT. I HAVE NOT HEARD FROM THEM SINCE AFTER NUMEROUS CALLS AND EMAILS

Flexebee are a good online training company which we used for our 5 members of staff. We have been with them for 18 months. Unfortunately we are closing our doors. Gave 3 months notice but they have a policy that you have to pay for the full year regardless. Not told this at the beginning and would not recommend unless you want to be tied in for that long a period.

Terrible support services, do not answer when you call with your main number, call on witheld they answer and advise an urgent call back will be scheduled over 24 hours still waiting for call back rude reception hung up the line when asking to define timelines in “urgent call backs”

This is the worst training company available. The comnunication with the team once you have actually booked in your course is non existent and if you even try to get through to someone or call customer support, you will just get through to a prerecorded voicemail. DO NOT USE THEM.

The way Matt the trainer presented the course for Train the trainer in Moving & Positioning was fantastic.
Information was all that we needed and more, it was delivered very well throughout the two days.
Matt made everyone feel relaxed straight from the start and we knew what we would be learning and how this was going to be taught over the two days.

Facilitator was enganging and the whole training was fun and very informative

Today, I have received a Train the Trainer Course from Rosie Cawthorne. Rosie is a true professional, has great knowledge and a relaxed teaching style in which she conveyed a large amount of information, but at no point did it feel rushed. I last formally taught 30 yrs ago on a classroom basis, more recently on a 1 to 1 basis, so this was a great opportunity to refresh my skills. I would thoroughly recommend Rosie to anyone.

It was a very interactive training
The speaker was very knowledgeable about the subject matter.