Flooring Superstore Bewertungen 22 308

Ordered samples last week. Still not received them.

Time taken to finish the job was bad.
The flooring vinyl is very good.
The fitting service was very good.
The follow-up following complaint about time taken was excellent. Demi resolved the problem and ensured I was kept informed throughout.

The flooring looks nice we have other samples to look up then we will decide will be in touch

Just a great company to deal with and nothing was a bother - highly recommended. And a special mention to Cindy who was brilliant - thank you!!!

Got the samples very quickly then I got a phone call to tell me when the product will be in stock

Hi not decided yet on what type of flooring but considering in near future

Received my samples in super quick time. Great samples and a decent size.

We had an amazing experience at flooring superstore in Carlisle would definitely recommend ☺️. Thanks to Jen

Customer support were very helpful when we had issues with our order.
Floor fitter very professional attention to detail was excellent.

The staff in the store were great initially. They helped us choose our flooring and arranged a fitter for us. However, the problems started afterwards. They measured up for us, but we were left with a number of unopened spare board packs that they refused to take back.
The biggest issue is that one of the planks has failed and there is now a gap and raised plank that we keep tripping over. After months of back‑and‑forth emails and jumping through endless hoops — including completing a five‑page form asking numerous irrelevant questions about our flooring — they are now trying to blame the fitter (the same one they recommended!). The fitter is adamant that the problem is simply a faulty plank that needs replacing.
Although they have finally agreed to send an assessor, we are still waiting for an appointment two months later. The after‑sales customer service has been really shocking. I would definitely go elsewhere next time.

Breach of contract at Norwich branch. Manager guaranteed 20 April installation. No show, no call, ignored my messages. Head Office chat refusing to help. Section 75 dispute opened with V12 Finance.

Excellent experience, I really enjoyed buying our wooden flooring when I imagined it would be stressful.
Justin was informative, helpful and very patient.
Delivery was on time.
I would readily recommend Flooring Superstore in Coventry.

Clicked unsubscribe - having never actually subscribed to a mailing list, and still getting emails.

Ordering carpet samples was easy. They were followed up by a phone call from Ben. We sought him out when we went to store. He was very polite and despite being new in role he came across as very knowledgable, talking us through the colour and quality options. We would recommend the Cheltenham store.

Re order M900610212 placed on 9/4. Was told in Oxford store that click and collect was not possible, even though they showed me customer items inside the door. I placed order to include fitting and was told to expect call the following day. Today is 19/4 and I have still not received a call, despite me phoning to chase this up. After I left the store I checked website that showed click and collect available so I returned to ask why I had to pay £84 for 2 packs Lino for home delivery. I was told if I placed the order online for click and collect it would immediately be cancelled. The following day I used the chat feature for customer service. After taking up much of my time, it was agreed by a regional manager that I had not been told the truth and I would be receive a postal cost refund. Within minutes I received a call from the salesman that served me, saying he would process the shipping cost refund and email receipt of this to me. No email was received. He also informed me that the fitter could collect the product from store. He had told me during purchase that they do not dispose of old flooring . However, I have just read online that they don’t remove flooring. I sincerely hope this is not the case or I will be cancelling the fitting service. I wouldn’t recommend a company that lies to customer in store then fails to communicate when they say they will. It’s 10 days since I placed order and no fitter has phoned to come and measure and I have no idea when flooring will be fitted. Very poor experience.

Very professional and knowledgeable, listened to our needs and addressed our requirements with politeness and understanding.

Really great service. Flynn was very helpful . Flooring really good quality..

Definitely will recommend the quality of the carpet and satisfied with the outcome when the carpet was fitter . Excellent job well done 💯

The delivery was realy shocking. Guy was rude and left pallette at front of door. Didnt even take pallette and left it. I was like i wasnt told delivery was like this and he quite bluntly said its not our problem you shouldve asked whilst you ordered. His behaviour was shocking!!!!