Fly Sharp Bewertungen 2 641

Very poor customer service ignore emails and phone calls promised a refund 5-7 working days and still not heard anything

Absolutely terrible experience dealing with this company. Due to ongoing situation, my wife and child ticket got cancelled. No intimation from them directly. Its the airline emails we have to rely on. Have email them several times but no response about cancellation and refunds. Have been calling but no response, no one pick's up the phone. Called the airline, they said they have processed the refund within 48 hours and still no response from flysharp.

Previously as well when had used them the customer service is pretty rude. Never ever going to use them again. Horrendous experience, still stuck and not sure where our refunds are, no information, no communication.

I want to cancelled my tickets and fully refund

I booked my Flight with Fly Sharp. They took payment and then sent me a confirmation email too. Next day they sent me another email which says they couldn’t book the flight for that fare. I lost the ticket on a competitive price when other companies were offering similar prices. After cancellation I received an email where they confirmed that I will get refund in 4-5 days. Does that means they will use my money somewhere else and refund after 5 days? They will charge anyone and will keep money for few days? If you can’t give the promised price then why you take payment?

Extremely poor customer service. The agent KARAN was very rude and unhelpful throughout the conversation. I was simply trying to confirm flight details for a family member, but was dismissed and treated like a 'third party.' Unacceptable behavior from a support team.

I called flysharp to cancel our previous booking,and requested a refund,the cancellation is due to the War, Rachit was the one who answered my call,and help me all throughout to my old and new booking,Rachit is very polite,helpful in anyway possible to find us the right time and a cheaper flight,I am very happy with the service I received from him.

Flight cancelled by Indigo due to air strikes on the 28th Feb. Indigo contacted us after sending an email in 1st March and confirmed our refund, and gave details explaining it has been sent to Southall Travel! No idea who they are as booked through Flysharp. Have emailed Flysharp numerous times, with ALL this information. And just keep getting same email in response ‘please confirm your consent to ask for a refund’ no answer on phone number given. no customer service or care. They have OUR money, which has been refunded to whoever they used to book our flights.

I am trying to get refund. I have filled all the coloumns but i am unable to receive OTP because there is number change that is not my contact number

We were due to fly qatar airways next Friday but saw on their website they were offering refunds past our date. I tried to email fly sharp to find out their options but received a generic response 3 days later. I tried to call and to my surprise they answered straight away and went ahead to process the refund no issues. Thank you

Fly sharp won’t confirm my flight which is booked for the 18th of March. I had been told for the past 2 weeks that the scheduled flights team will resolve the matter but nobody is getting back to me

I had a very disappointing experience twice with Fly Sharp and would strongly advise others to be cautious.

I booked a flight through them after seeing their rating on Skyscanner, which made them appear reliable. After completing the booking, I did not receive the ticket instantly. Instead, I received an email stating that the ticket would be issued within 24–96 hours.

However, within 24 hours they sent another email saying the booking could not be confirmed due to “non-availability of seats” and that the transaction had been voided. If the seats were not available, they should not have accepted the booking or taken the payment in the first place.

Because of this delay, I lost the opportunity to book the same flight with other companies that were offering tickets at the same price. By the time they cancelled my booking, the fares had already increased.

The next day, when I again saw a similar price, I tried booking the flight through them once more, but the same situation happened again — they did not issue the ticket and cancelled it with the same reason.

This makes it feel like they are holding customers’ money without actually issuing tickets, and only refunding later. Meanwhile customers lose time and the ticket prices increase.

For reference, my itinerary number is EF63004.

Based on my experience, the rating I saw on Skyscanner feels misleading because the service I received was very unprofessional. I would not recommend booking with Fly Sharp.

Worst customer service. They take decades to answer the call and very rude customer service. Please don’t book through this website. They charge lot of money as well for cancellation.

Pls do not book through this company, firstly no manners to talk to a customer and on top of all forcing the customer to rebook a ticket cancelled by the airline. Then saying refund will 3 to 6 months and saying to borrow the amount from a friend if you need it, inspite of telling them that other agents have refunded amounts within 2/3 working days. Asked for a written reply to the email I sent but they are not ready to reply, spoke with Nikhil and he was totally unprofessional and finally hung up the call. I am going to take this matter to court as my amount is over£1000/-.

Abhi - the person I spoke to in order to rebook my flight back to the UK, was extremely rude and abusive. When I compalined to him that he was being rude and abusive, he hung up on me!
This is a terrible company to book with. Avoid like the plague!

Extremely poor experience
Due to the ongoing issues in the Middle East, we have been trying to cancel our tickets for our trip on 20th March via Doha.
While Qatar Airways allows cancellation and refund, they have refused to process our request.
I have called 3 times in the last week, and I am always told that they cannot process the request and to call back later.
We've also sent multiple emails advising our request but they only respond with a generic holding email.
I fear they are defrauding customers..

This company is fraud.their employees scam people with no refund and sometimes fake ticket reservation

booked a flight through them via sky scanner. received all confirmation emails. a few hours later, i received a phone call from a team member informing me that the airline could not guarantee the flight would depart as scheduled on that date (due to everything going on in the middle east), so they offered me a full refund. i received the refund within the next hour. very pleased with their customer service and how fast they dealt with my refund.

I am extremely disappointed with Fly Sharp. My flight on March 1st was cancelled by the airline, yet 12 days later, I still have no refund and no clear information.

Communication is non-existent. I’ve sent multiple inquiries, and it took them a week just to send a generic automated template that didn't even address my specific questions. It feels like they are intentionally stalling and holding my money hostage.
No support, no customer service.

If this is not resolved immediately, I will be forced to initiate a chargeback through my bank and report this company to the relevant aviation authorities.

DO NOT USE THIS COMPANY.

Avoid Fly Sharp Travel.

I booked a return flight to london through them and due to the disruption with flights via Abu Dhabi, I’m now stuck in Sri Lanka. Instead of helping, they have not responded to my emails and blocked my calls.

They have offered no support and no refund, leaving me to arrange and pay for another flight myself.

A travel agent should help when things go wrong — this company simply disappears.

Would not recommend using them.

DO NOT USE THIS TRAVEL AGENT - i booked flights in October 2025 and had to cancel due to personal circumstances on 22/01/2026. Accepted this would be a partial refund and completed flysharp cancellation process. As per Flysharps T&C's refunds are due back between 4-6 weeks. I waited tll week 6 ... no refund... rang and was told a customer must ring after week 4 to complete the refund process, and i must wait another 3-4 working days for the refund transaction to process. I am now in week 7 and no refund has materialised, i am calling almost every day and receiving the same automated answer... the refund will be processed in 3-4 working days. After todays phone call i have been told potentially 10 days now...wow. DO NOT BOOK WITH THIS ORGANISATION. you wont get your refund!!