FOCO Bewertungen 787

Avoid purchasing any product from FOCO. (Absolutely No customer service, yet they take your money)

Order#ECFC2012905

if I could give the customer service experience less than I would. I placed an order on April 17 received it somewhere around the middle of May and started emailing. we paid extra for expedited shipping obviously didn’t receive it in time. I emailed to exchange our sizes not to get a refund. They have a 30 day exchange policy, but we barely got our items within the 30 day mark of ordering them we definitely haven’t had them for 30 days

Although we understand policies, if you can’t make exceptions when things go wrong not on the customer side this is not a company. I will be supporting again.

I had to request a cancellation and it was processed and refunded without any questions within 12 hours. (Reason behind the cancellation my son had already bought the same thing) excellent courteous customer service!

Spoken to George over email regarding lost instructions, their response time was top notch and sent over a PDF copy without any hesitation.

Even though I didn’t buy the Stadium brxlz direct from them, they stood tall and sent me some pieces that were missing from my AT&T park. At no cost to me. Above and beyond customer service! Whoever needs to hear this give Nikki a raise!!!

Julie’s customer service was very helpful and professional. Thank you for assisting with the instructions for the exchange on the merchandise.

dave, San Antonio, Texas

Great customer service! Nikki was very helpful, professional, and pleasant!

Julie

fast communication was very helpful with what I need it and very friendly 100% satisfied with the services she gave me thanks.

I missed out on 40 percent flash sale
Reached out to Foco since my purchase happened the day before. Nikki replied me very next day and matched the discount as good will. Couldn’t be so much happier with the outcome. I’m satisfied with their top notch customer service every time there is issue, they try to make things right.

Excellent customer service. Set had piece missing. One email later, part posted out

Nikki was awesome. She handled my problem quickly and clearly communicated via email several times throughout the issue. I know have a complete bobblehead with all the parts.

I have to say I am quite disappointed with how their customer care service representative, Julie, handled my returns situation. I've purchased from FOCO multiple times, as I collect merchandise from Ohtani. Out of the many orders I made last year (many of which took over 6 months to arrive), I wasn't satisfied with a single product. Hence I reached out to customer service care to get my product returned, and something for everyone to keep in mind of:
1. When you purchase the product, you are responsible for paying 20+ dollars in shipping
2. When you return the product, you are ALSO responsible for paying the return shipping.

With most retailers, return shipping is provided, I guess FOCO hasn't really kept up to date on this. Furthermore, when I expressed frustration with this policy, Julie from customer service simply replied:

Hello,
We do apologize but this is our policy.
Thank you
--Julie

What a total lack of empathy from a customer care representative. Even if I end up paying for my own returns, this sort of response holds really poor sentiment for customers, especially your highly retentive ones. Shameful.

FOCO has amazing support for their BRXLZ product line. I am a satisfied customer and will continue to shop their products.

I was missing pieces on my Stadium build have over 40 hours invested only to discover I am missing several pieces Emailed Foco got quick response says they are checking on availability and within a hours they said good news we have what you need and provided the tracking number
Excellent Customer Service

Ordered over two weeks ago, item was NOT a preorder and showed in stock. After not hearing anything, I reached out for a status. I was then informed there was no stock and I was refunded. No coupon code offer, no explanation as to why I had to reach out to find this out. They seemed content to keep my money as long as was permissible. My first and last attempt to do business with them.

Im a loyal customer of Foco since I collect bobblehead. This time I purchased 2 Boston Celtics bobblehead, it was advertised as 8inches then eventually it was 6inches. I was disappointed cause I’ve been waiting for this for 6months was so excited then eventually got disappointed. Customer service Julie told me they don’t offer Return Shipping label for this? As if I was the one at fault. I wasn’t sure if she’s new employee. Her experience assisting me wasn’t helpful was so upset about the outcome. Hopefully someone I could reach out

Hi Julie,

Thank you so much for your quick reply. I would like to cancel my order of 2 bobbleheads of Ohtani/Sasaki. Let me know if you need anything else.

Thanks again,
Bob

While building the BRXLZ Ford Field Model I misplaced my stickers that you apply to the finished piece. I reached out and Nikki was quick to respond and take care of my problem at no cost to myself!! Could t be happier about the customer service!

they were so helpful when needing some new instructions. originally i was sent the wrong ones but after getting back in touch i was sent the correct ones immediatley. so helplful and friendly

Horrible customer service and you can't call in, they make you pay to return... my order was late and I didn't need it anymore so I wanted to return it and they charge me a return fee smh so I lost money messing with them never again and also they acting like they can't find my return after 7days of it saying they received so im still waiting on my money back actually DONT ORDER FROM THEM!