Forgeremovals Bewertungen 

Do not use Jack Removals/Forge removals for international removals please... Be warned

This review saddens me to write; we used Jack removals to move from Wales to Portugal last June. Where to begin....
Firstly, we did numerous video calls to get an accurate quote with Davey. The drivers who had little English just kept loading the vans in Wales, we kept asking about the weight but the drivers just kept loading, (even stuff that wasn't meant to come over), Our furniture was then held to ransom at the border as the vans were overweight. (as we suspected).
We found out that they run the vans overweight and if they get stopped when at the border, they unload into a local van move it over the border and then put it back into the original van! I quote from their transport manager "it is cheaper this way, to run 1 vehicle and just split the load to get over border control" yet we still had to pay extra to get our furniture....
We did receive one weighbridge ticket but nothing for the other vans but had to pay for overweight for all 5 vans.
The furniture was then damaged in this transfer, as when they loaded at the house in Wales furniture was covered but once it arrived in Portugal it was not. (We have pictures).
When the one driver arrived here at Portugal, he damaged the gate way trying to reverse the van, I had to turn the van round for him.
We were told they had insurance and they would put in a claim in for the furniture and the damaged gateway this was a year ago and now they don't answer my calls or emails.
We were dealing with Davey and initially he was great! However, he told us he was leaving the company for how they conducted business, however I have since seen reviews where Davey is mentioned So I feel this may have been a lie too.
I had an email from them asking me to take down a bad review which they stated as unfair, however the review was not from me, and the only reason this review is being written now is they will not reply to my emails, I see they reply to reviews so hoping they will get in touch before I CCJ them.

**UPDATED REVIEW**

Your reply Jacks removals sadly is all just words for the sake of Trustpilot! As we have been in contact (since this review was originally posted) re -court proceedings, we had no response and which you still ignored. The email I received today says you are still investigating 1 year later.

This company was formerly Jack Removals, but with a change of name in July 2026. An absolutely terrible company that held my goods for over 25 days claiming they were waiting for documents from customs. yet I had never signed any of the documents necessary for legal transit to the destination country. Eventually I had to pay another company to collect my goods and finish the job.
They had me agree under duress to write a letter to 'cancel' so that would waive 100% of my fees otherwise they would not disclose the address where my goods were located, despite already missing their estimated window of delivery by 14 days and not once providing a shipping date.
Ignore the 5 star reviews and sympathetic responses that might be posted for 'damage limitation' on here, during the actual process, it was a very different matter. They appear to share their warehouse with an engine refurbishing company so if you want your precious goods stored there, well, good luck. If this one star review saves just one person from the godawful experience we had, then it will be worth sharing.
I used another company in the end, and they were actually cheaper yet provided a professional service from the first contact and delivered within 10 days of collection, so I wish I had gone with them in the first place.

ROGUE COMPANY

This company Forge Removals is a rename of Jack International Removals Ltd, who relocated our life belongings from the uk to Spain. We had damages and missing items and had to pay additional fees. Have been trying to claim since May 2026 and am being constantly ghosted and on checking they have now renamed and dissolved in July 26. Do not believe these reviews with 5 stars as all in this recent month, which seems odd if been going since Jan 25 on company house. DONT TOUCH THEM

Relocated our boutique law firm over a weekend. They worked directly with our IT lead, and every single server and client record folder was sequenced numbered. Walked in Monday morning to a perfectly functioning office.

Moving our life from Edinburgh to a restoration project in Tuscany felt terrifying post-Brexit. Forge handled the customs manifest flawlessly weeks in advance. Everything arrived exactly as documented. Not a single piece of ceramic was chipped.

Highly recommend getting the full packing tier. The team came in the day before and packed up the whole kitchen and all over ceramics so quickly. used proper double walled boxes. Saved us days of wrapping things ourselves.

So glade I used forge. I had a different company give me a quote over the phone that felt sketchy but forge sent a surveyor out to look at everything properly. The price they wrote down was exactly what I paid, No random add one at the end for tape or fuel. Completely transparent.